ASQ - Six Sigma Forum

Focusing on the Power of Six Sigma in the Healthcare Insurance Industry: Lowering Medical Costs While Improving Patient Service and Outcomes

Abstract: This paper, originally presented at ASQ's World Conference on Quality and Improvement in May 2005, describes how one healthcare insurance company has begun to use Six Sigma not only to make itself more efficient and effective internally, but is now also directing its energies toward lowering medical costs while improving patient service and outcomes.

Keywords: Executive

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