J. Ravichandran, quality unit head, Amrutanjan Health Care Ltd.
J. Ravichandran, an ASQ member for about a year and a half, is the quality unit head at Amrutanjan Health Care Ltd., a pharmaceutical company, in Chennai, India. He earned a post-graduate degree in chemistry and is an ASQ-certified Six Sigma Green Belt.
Ravichandran recently provided brief response to questions about Six Sigma and Quality.
What do you think is most important in implementing a Six Sigma project?
Improving quality by reducing defects (building quality into the process).
Why do you think Six Sigma is important?
It reduces defects and increases customer satisfaction and profitability.
Why do you think quality is important?
A customer should receive a benefit from the product because of the amount of time spent on the product.
What’s your favorite benefit of quality?
Why did you choose to go into the quality field?
It represents of the customer.
What’s your best advice to someone new to quality?
A customer’s perception of quality should be monitored and controlled.