In the November 2013 issue of Six Sigma Forum Magazine, read a case study showing how Six Sigma helped a brewing and beverage organization recover $26 million.
November's Six Sigma Forum Magazine features three articles based on top-rated presentations at the 2012 ASQ Lean and Six Sigma Conference.
The issue's open-access article, "Seeing Is Believing" (PDF), shows how a U.S. city applied process mapping through kaizen to drive breakthrough customer satisfaction for its building permitting processes.
A study of 28 organizations shows that effective implementation of Six Sigma led to an average savings of 1.7 percent of revenues over the period of implementation and an average return of more than $2 in direct savings for every dollar invested.
When potential root cause analysis through a fishbone diagram alone does not offer obvious direction, try combining the fishbone diagram with a suppliers, inputs, process, outputs, and customers (SIPOC) diagram and a cause and effect matrix to jump-start a lean Six Sigma project.
More Articles from the ASQ Six Sigma Forum