Preempting Problems

Six Sigma Forum Magazine vol. 9 issue 2 - February 2010

Abstract: When assessing risk due to changes in its business environment, an organization can get a better idea of the whole process by applying a design failure mode effects analysis (DFMEA) approach. Motorola employed the design, measure, analyze, improve, and control (DMAIC) method to avoid problems and delays during an IT application upgrade, saving more than $500,000 annually from potential systems failures.

Keywords: Organizational improvement initiatives; Risk analysis; Failure mode effect analysis (FMEA); Six Sigma; DMAIC; Case study

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