Six Sigma Forum Magazine vol. 7 issue 1 - November 2007
Abstract: DuPont recently undertook a Six Sigma Project designed to optimize its customer service and keep supply ahead of demand. Run primarily in a design for Six Sigma (DFSS) framework, the project was as much about developing a product portfolio performance analysis process as it was about identifying areas for improvement in the portfolio. The project's findings were used to help decide which poor performing products could be dropped from the portfolio and to help improve the performance of other products. Overall, the project identified initiatives that when implemented could deliver additional manufacturing capacity needed to improve customer service.
Keywords: Design for six sigma (DFSS) - DMAIC - Product management - Performance objectives - Customer service - Case study
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