Elizabeth M. Keim, Master Black Belt

Elizabeth “Liz” Keim is currently managing partner at Integrated Quality Resources in Boulder, Colorado, where she works with clients worldwide on business-results improvement through the integration of diverse methodologies such as Six Sigma, Lean Six Sigma, the Malcolm Baldrige criteria and the ISO 9000 quality systems standards.

Keim has worked as a Master Black Belt, Executive, Champion, Black Belt and Green Belt-level trainer and mentor with clients in market segments that include finance (American Express, Ford Motor Credit and Leasing, CNH Capital), banking (Suncorp Metway-Australia), utilities (Dominion Energy, Yarra Valley Water-Australia), science and technology (DuPont), agriculture/construction equipment (CNH Global), telecommunications (Telstra the Australian telephone company), engineering services (Sverdrup Technology, Inc.), metals production (BHP Billiton), and agriculture products (Monsanto). She was trained as a Six Sigma Master Black Belt at GE Plastics and at the Six Sigma Academy.

During a 17-year career at IBM Global Services in technical and management positions, Keim was responsible for quality program strategy, development, and implementation. Following that she was the global commercial quality leader at GE Plastics, where she was responsible for worldwide implementation of Six Sigma methodology in the company's non-manufacturing processes, with focus in on-time delivery, warehousing and logistics.

Keim is a Past President and Past Chairman of the Board of the American Society for Quality (ASQ). She is also a past chair of the ASQ Denver Section and past chair of the Service Quality Division/Forum.

Keim holds a Master of Business Administration degree with an emphasis in accounting and finance from Regis University and a bachelor's degree in computer science and mathematics from Colorado State University. She is an ASQ Fellow and an ASQ-Certified Quality Manager and Certified Quality Auditor. Keim is the author of numerous articles on service quality, strategic quality planning and Six Sigma implementation.

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