Quality in Service

You face a special challenge: Meet customer needs while remaining economically competitive. Automated processes can make an impact, but services are still labor-intensive. There can be no substitute for high-quality personal interaction between service employees and customers. Use quality practices to:

  • Understand and improve operational processes.
  • Identify problems quickly and systematically.
  • Establish valid and reliable service performance measures.
  • Measure customer satisfaction and other performance outcomes.

Making the Case for Quality

Case Studies

ASQ Quality Advocacy

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Quality in Financial Services

Quality in Utilities

Quality in Lab Management

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Quality in the News

Put Quality to Work for You

Additional Resources

Articles

Tools

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Featured Training

  • Lean for Service
    Lean is a philosophy and a powerful set of tools designed to eliminate waste from processes. It also focuses on what adds value in processes from a customer's perspective.

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Blended Lean Six Sigma Training
ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.