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Library Categories
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Articles
- Tribal Quest - Dew, John (01-Dec-11)
- One Good Idea: Flurry of Inactivity - Markovitz, Daniel (01-Dec-11)
- Challenges With Churn - Cuenco, Michael; Shi, Crystal; Padmanabhan, Balaji; Hevner, Alan (29-Nov-11)
- Walking the Talk - Krzykowski, Brett (01-Jun-11)
- Perspectives: Regain Your Footing - Weisbrod, Stu (01-Apr-11)
- A Sampling Plan for Contact Auditing in Call Centers - Harkins, Michael G. (25-May-10)
- ISU's Facilities Planning and Management Organization Uses State Award as Guidepost - Jacobsen, Janet (26-Apr-10)
- Where to Start - Hayes, Bob E.; Goodden, Randall; Atkinson, Ron; Murdock, Frank; Smith, Don (01-Apr-10)
- Safe Landing - Jeppsen, Bryan (01-Feb-10)
- Don't Just Talk the Talk - Adrian, Nicole (01-Jul-09)
- Designed Experiments in Service Quality Applications - Johnson, Lou; Bell, Gordon (20-May-09)
- The Process Diagram: A Key Tool for Process Thinking - Murdock, Frank K. (18-May-09)
- Keep on Truckin’ - Adrian, Nicole (01-Apr-09)
- Quality in the First Person: Beyond Appearances - O'Connor, Tim (01-Mar-09)
- A Systematic Approach for Making Innovation a Core Competency - Timmerman, John C. (01-Jan-09)
- A DMAIC Makeover - Stauffer, Rip (01-Dec-08)
- Talent Show - Leatherbury, Jon (01-Nov-08)
- Drill Deep for Strategic Alignment - Kausek, Joe (01-Oct-08)
- Energize Your QMS - Hunt, Lorri (01-Oct-08)
- What's Up? - Sanders, Seiche (01-Oct-08)
- Generic Lean Six Sigma Project Definitions in Financial Services - de Koning, Henk; de Mast, Jeroen; Does, Ronald J.M.M; Vermaat, Thijs; Simons,Serge (01-Oct-08)
- Newer Better Faster - Stevenson, James R.; Kashef, Ali E. (01-Sep-08)
- Starting From Scratch - Radziwill, Nicole; Olson, Diane; Vollmar, Andrew; Lippert, Ted; Mattis, Ted; Van Dewark, Kevin; Sinn, John W. (01-Sep-08)
- Career Corner: Laugh It Off - Kulisek, Diane G. (01-Aug-08)
- Back to Basics: Outputs versus Outcomes - Westcott, Russell T. (01-Jul-08)
- Volviendo a los Fundamentos: Logros y Resultados - Westcott, Russell T. (01-Jul-08)
- 10 Auditing Rules - Kausek, Joe (01-Jul-08)
- SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System Success - Landrum, Hollis; Prybutok, Victor R.; Kappelman, Leon A.; Zhang, Xiaoni (01-Jul-08)
- Standards Outlook: Off to a Good Start - Russell, J.P. (01-Jun-08)
- The True Test of Loyalty - Hayes, Bob (01-Jun-08)
- Two Are Better Than One - Nanda, Vivek "Vic" (01-Jun-08)
- Map Quest - Cox, Tracy (01-May-08)
- It All Ties Together - Adrian, Nicole (01-May-08)
- Successful Change Requires More Than Change Management - Carter, Eric (01-Apr-08)
- Determinants of Customer-Perceived Service Quality in Fast-Food Restaurants and Their Relationship to Customer Satisfaction and Behavioral Intentions - Qin, Hong; Prybutok, Victor R. (01-Apr-08)
- The Great Debate - Mors, Terry A. (01-Apr-08)
- A Gold Medal Solution - Adrian, Nicole (01-Mar-08)
- Strong Foundation, Solid Future - Leonard, Denis (01-Mar-08)
- Sharpen Your Auditing Skills - Kausek, Joe (01-Feb-08)
- Little’s Law, Single-Phase Queuing Systems and Variability - Bandy, D. Brent; Godfrey, Michael R. (01-Feb-08)
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