Library
Using Business Process Management (BPM) to Predict Performance
Webinar Recording: Described is a business process management system which provides value chain linkage between a unique predictive organizational performance reporting methodology and the organization's functional processes...
- Filetype: mp4
- Publish date: 2013-04
- Keywords:Webinar
The Holistic Approach to Lean
Many industries have tried to apply Lean approaches. To do so, successful companies have come to understand the underpinnings of Lean, including its fundamental principles and the type of organizational culture required for success...
- Filetype: mp4
- Publish date: 2013-03
- Keywords:Webinar
Hybrid Method of Customer-Focused Service Quality Improvement
An innovative approach that combines correlation coefficient and the Kano model, with a hint of Pareto analysis for highly effective understanding of Voice Of the Customer..
- Filetype: mp4
- Publish date: 2012-11
- Keywords:Webinar
Managing with Metrics
Even in well-managed, global companies, the failure to measure what matters can lead to unintended consequences...
- Filetype: wmv
- Publish date: 2012-11
- Keywords:Webinar
Employee Engagement - How to Get It
According to BlessingWhite “Employee Engagement Report 2011”, on average (worldwide) only 1 in 3 employees are engaged in their work. Active employees who are disengaged have more illness and other issues impacting their well-being than unemployed persons - tr
- Filetype: pdf
- Publish date: 2011-10
- Keywords:Employee Engagement
Avoiding Service Quality Disasters
If there’s anything that every quality crisis has taught us, it’s that when quality is not put first and foremost, some very serious, damaging and far-reaching consequences are sure to follow...
- Filetype: mp4
- Publish date: 2011-04
- Keywords:Webinar
Introduction to Lean in Healthcare and Service
Implementing Lean in healthcare and service is different than manufacturing. The concepts are the same, but the methods to apply them are adjusted...
- Filetype: m4v
- Publish date: 2011-04
- Keywords:Healthcare,Service
Living and Breathing Service Quality
Please note: The WebEx ARF player is required to playback this recording. You may download the free WebEx ARF player: http://www.webex.com/downloadplayer.html
- Filetype: arf
- Publish date: 2010-12
- Keywords:
Creating a Voice of the Customer System with Impact
- Filetype: doc
- Publish date: 2007-01
- Keywords:Customer Satisfaction
The Quality Representative of the Future
- Filetype: doc
- Publish date: 2007-01
- Keywords:Quality Management
