2011 SQD Leadership
The Service Quality Division is led by a division board of service professionals from many different industries. We volunteer our time and energy to create and sustain division benefits and services that will help our members to attain excellence in service quality. We invite you to join us.
Elected Offficers
Chair
Lori Dellinger
lori.dellinger@citizensbanking.com
Chair-elect
Janice Peace
jpeace@conexis.com
Secretary
Leia Patzernuk
leia.patzernuk@gmail.com
Treasurer
Alan A. Bruno
abruno52@comcast.net
Immediate Past Chair
Robert Houle
robert_houle@tufts-health.com
Committee Chairs
Audit Chair and Scholarship Chair
Dale L. Morgan
dlm@gilbreaths.com
Awards Chair
Holly Mensen
holly.mensen.ctr@eglin.af.mil
Conference Co-Chairs
Alan Bruno
abruno52@comcast.net
Lori Dellinger
lori.dellinger@citizensbanking.com
Education Chair
Maria Stoletova
m_stoletova@hotmail.com
Internet Liaison
Monte Olsen
monteolsen@vadheim.com
Newsletter Editor
Jennifer M. Piccotti
jen_piccotti@yahoo.com
Nominating Committee Chair and Marketing Chair
Robert L. Barnes
rlb444@verizon.net
Body of Knowledge Chair
John L. Iverson
john.iverson@vangent.com
Voice of the Customer Chair
Jason Spiegler
jasonspiegler@yahoo.com
Membership Chair
Stefanie Bates
stefanie.bates@citizensbanking.com
