WELCOME
The Service Quality Division provides its members with several opportunities to continuously learn from and network with other Service Quality professionals. Events and projects include our Annual Service Quality Conference, our quarterly Competitive Advantage newsletter, and the member-led development of our Service Quality Body of Knowledge.
Featured Content
Using Business Process Management (BPM) to Predict Performance
Webinar Recording: Described is a business process management system which provides value chain linkage between a unique predictive organizational performance reporting methodology and the organization's functional processes...
- Filetype: mp4
- Publish date: 2013-04
- Keywords:Webinar
The Holistic Approach to Lean
Many industries have tried to apply Lean approaches. To do so, successful companies have come to understand the underpinnings of Lean, including its fundamental principles and the type of organizational culture required for success...
- Filetype: mp4
- Publish date: 2013-03
- Keywords:Webinar
Hybrid Method of Customer-Focused Service Quality Improvement
An innovative approach that combines correlation coefficient and the Kano model, with a hint of Pareto analysis for highly effective understanding of Voice Of the Customer..
- Filetype: mp4
- Publish date: 2012-11
- Keywords:Webinar
Learning Opportunities
Seizing the Competitive Advantage with Service Quality October 7-8, Las Vegas, NV
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