WELCOME
The Service Quality Division seeks to provide its members with several opportunities to continuously learn from and network with other Service Quality professionals. Events and projects include our Annual Service Quality Conference, our quarterly Competitive Advantage newsletter, and, most recently, the member-led development of our Service Quality Body of Knowledge.
Featured Content
Employee Engagement - How to Get It
According to BlessingWhite “Employee Engagement Report 2011”, on average (worldwide) only 1 in 3 employees are engaged in their work. Active employees who are disengaged have more illness and other issues impacting their well-being than unemployed persons - tr
- Filetype: pdf
- Publish date: 2011-10
- Keywords:Employee Engagement
Avoiding Service Quality Disasters
If there’s anything that every quality crisis has taught us, it’s that when quality is not put first and foremost, some very serious, damaging and far-reaching consequences are sure to follow...
- Filetype: mp4
- Publish date: 2011-04
- Keywords:Webinar
Introduction to Lean in Healthcare and Service
Implementing Lean in healthcare and service is different than manufacturing. The concepts are the same, but the methods to apply them are adjusted...
- Filetype: m4v
- Publish date: 2011-04
- Keywords:Healthcare,Service
Learning Opportunities
Announcements
Events
Discussions
You must be an ASQ Member and signed in to view recent discussions.
