Measurement and Statistics

Editor's Pick

Driven by Metrics

by Okes, Duke

Performance metrics are a necessary part of managing an organization. However, they have good and bad impacts on individual behavior, so organizations need to find ways to maximize the good while minimizing the potential damage....

Statistics Spotlight: Practical vs. Statistical Priorities

by Anderson-Cook, Christine M.; Lu, Lu

Randomization during data collection in a designed experiment is an effective strategy for reducing system bias and ensuring independent observations, but at what cost should it be fully implemented?...

Expert Answers: February 2019

by Anaganti, Suresh

Subject matter experts take on your quality-related queries....

Statistics Spotlight: The Complete Picture

by Seaman, Christopher A.; Allen, I. Elaine; Seaman, Julia E.

The net promoter score (NPS) was proposed by Frederick Reichheld in 2003 as “the one number you need to grow.” It is now ubiquitous in marketing and for reporting organization growth....

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