Quality Management


Editor's Pick
Open Access

Perspectives: Adapting to Troubled Times

by Nichols, Michael D.; Houry, Karim

Quality personnel should recognize the economic climate as an opportunity to demonstrate the impact quality can have. It’s up to them to adapt their skills, techniques, tools and leadership styles to help their companies navigate the troubled waters....


Safety in the Skies

by Odigie, Michael; Martin, Royce A.; Courbat, Michael; Sinn, John W.

Embracing the notion of continuous improvement, the aviation industry is endeavoring to redefine and fine-tune the way safety is managed....


Career Corner: Stake Your Ground

by Lindborg, Henry

Stakeholder analysis has become standard practice among quality practitioners....


Getting a Good Read

by Bruns, Todd; Bai, Rendong

The internet has forced libraries to focus on enhancing customer service through quality management. LibQUAL+ is a tool to evaluate library customer service and engage patrons as partners to close the gap between experienced and expected service....


Upcoming Events

ASQ Service Quality Conference

Sept. 22–23, 2014 | San Francisco
Visit http://asq.org/conferences/service-quality/.

National Quality Education Conference

November 16–17, 2014 | Milwaukee
Visit http://asq.org/nqec/.

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Affinity Diagram

Affinity Diagram

Organize your ideas into their natural relationships.

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Pareto Chart

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Check Sheet

Collect and analyze your data with this structured form.

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