Quality Management


Editor's Pick
Open Access

Perspectives: Adapting to Troubled Times

by Nichols, Michael D.; Houry, Karim

Quality personnel should recognize the economic climate as an opportunity to demonstrate the impact quality can have. It’s up to them to adapt their skills, techniques, tools and leadership styles to help their companies navigate the troubled waters....


Whole New World

by Conklin, Joseph D.

Seasoned quality professionals rethink Deming’s 14 points for a new generation....


The System Is the Solution

by Schultz, John R.

Organizations function as systems—collections of interdependent processes, events and resources. Failure to embrace systems thinking can cause serious consequences for an organization....


Expert Answers: August 2014

by QP Staff

Achieving division quality ... Clarifying calibration...


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Affinity Diagram

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Collect and analyze your data with this structured form.

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