Standards and Auditing


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Energize Your QMS

by Hunt, Lorri

Changes to the ISO 9001:2008 amendment are high benefit and low impact. This position stated the following: "ISO 9001:2008 has been developed to introduce clarifications to the existing requirements of ISO 9001:2000 and changes that are intended to improv...


Expert Answers: July 2015

by Merrill, Peter; Walfish, Steven

Integrating quality, innovation ... Switching standards...


Standards Outlook: Disappearing Act

by Schnoll, Les

In the United States and most of the rest of the world, customer service has all but disappeared. The ISO 10000 series, which relates to customer satisfaction, can be used to maintain and improve an organization’s customer processes....


Expert Answers: June 2015

by Reid, R. Dan; Aston, Bill; Shah, Dilip

Requirements in ISO/TS 16949 ... Ramifications of postponing an audit ... The role of an audit observer...


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