Quality Management : Continuous Improvement


Open Access

Try This Today: Sample Sizes

by Cortes, Gilbert A.

Effectiveness monitoring is a critical step in the failure investigation process, and occurs after implementing specific actions to address all confirmed root causes of an issue or deviation....


Building Assurance

by Beck, Bruce E.; Isle, Tim

Upgrading facilities can be costly, filled with risks and stressful for those doing the work. To mitigate these challenges during a retrofit project, a pharmaceutical manufacturer used a construction quality assurance program....


Open Access

Quality in the First Person: A Journey Toward Quality

by Kantumuchu, Venkata

There is always something new to learn in the field of quality, and sometimes it takes moving across the world to discover it....


Open Access

One Good Idea: Visualizing Constraints

by Coman, Alex; Ronen, Boaz

The gate and gear chart can be used to give the theory of constraints a visual element....


Open Access

Back to Basics: Perfect the Project

by Estrada-Salinero, Lourdes

Projects that start off on the wrong track can be difficult, if not impossible, to correct and perfect. Make sure that all your projects start off smoothly by following these three steps....


Open Access

Best of Back to Basics: Improving a System

by Pintavalle, Robert

When we think of nonconforming material, we think about scrapped and reworked material or products that directly cut into a company’s bottom line. But a closer look shows that a nonconforming material system can provide a wealth of information....


Open Access

Best of Back to Basics: Tell Me About It

by Radziwill, Nicole M.

Plan-do-study-act-export (PDSA-X) supports the collaborative pursuit of excellence across organizational boundaries, geography and time....


Open Access

One Good Idea: See the Full Spectrum

by Krishnappa, Umesh

To eliminate faults from reappearing, fault data spectrum is a tool that can monitor the effectiveness of corrective actions on a continuous basis....


What’s Your Theory?

by Bennett, Brandon; Provost, Lloyd

A driver diagram is an applicable tool for many contexts, from improving process reliability to redesigning a service to creating new products to generating enhanced user experience....


Open Access

Words to Work By

by QP Staff

Readers shared their favorite quality quotes and reflected on the wisdom of the words....


Open Access

Back to Basics: Tell Me About It

by Radziwill, Nicole

Plan-do-study-act-export (PDSA-X) supports the collaborative pursuit of excellence across organizational boundaries, geography and time....


Open Access

Volviendo a los Fundamentos: Intensifique el Ritmo

by Radziwill, Nicole

Comparta sus lecciones aprendidas....


Open Access

Quality in the First Person: Keeping It Continuous

by Nicholas, Mary

My journey into quality is a story that I’ve told a few hundred times because it’s become a part of my outreach to customers in beginning the relationship-building process. I am the founder of an accreditation organization for the healthcare industry....


Volviendo a los Fundamentos: Psicología Central

by Carpenter, Ed

El conocimiento profundo debe residir en nuestro ser y debe ser desarrollado, transmitido y aplicado por la gente....


Open Access

Back to Basics: Psychology Central

by Carpenter, Ed

Understanding how people work is the purview of psychology—hence, psychology is the hub of the system of profound knowledge. Business and quality always come down to people. Knowledge of psychology is essential....


Time for Action

by Kovach, Jamison; Hutchins, Holly M.

Action learning is a simple yet intricate problem-solving strategy that engages participants in issue analysis, reflective questioning, listening and feedback. Its premise is that the answers to most problems lie within individuals....



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