Trends and Developments : Economic Case for Quality

Open Access

Best of Back to Basics: Return on Investment

by Westcott, Russ

Return on investment (ROI) is a powerful tool to add to your repertoire of skills. It will help you sell quality improvement initiatives and enable you to demonstrate the benefits from such improvements....

Lasting Impression

by Stauffer, Rip; Owens, Debra

A recent paper found that quality initiatives have made significant contributions to three primary indicators of economic well-being: gross domestic product, corporate tax revenues and employment....

Expert Answers: November 2011

by QP Staff

Proving quality's worth ... Proper control charting...

Put JIB on the Job

by Hannon, Christine; Grossman, Steven

An organization implemented a proven training program that improved quality and efficiency plantwide during the recession, positioning it to perform at higher levels when demand increased after the economy recovered....

A Frank Discussion

by Palmer, Brien

The Pittsburgh section has been an ASQ stalwart. It was one of a handful sections that co-founded ASQ in the 1940s. Because of the concentration of manufacturing in the area, Pittsburgh has always been home to many ASQ members—and a hotspot for quality....

Open Access

Prepared for Battle

by Grossi, Peter C.

Organizations need to remember that while the impact of a recession may be significant from a psychological perspective, the application of sound quality management principles has a much more significant effect on an organization’s success....

Expert Answers: February 2009

by QP Staff

Executives hear money talk ... Customer feedback: What works best?...

Talent Show

by Leatherbury, Jon

When an HR team determined it could save its company millions of dollars through stronger retention of customer service (representatives, leadership raised a collective eyebrow and quickly asked HR to make it happen....

Drill Deep for Strategic Alignment

by Kausek, Joe

Internal auditors must understand an organization’s strategy and how each process fits into that strategy. Internal auditing for strategic alignment and execution requires that the auditor understand the organization’s desired strategy and how each proces...

Standards Outlook: Down With Silos

by Liebesman, Sandford

Businesses today have multiple management systems, including financial, quality and environmental. Unfortunately, these management systems usually do not talk to one another....

Blurred Vision

by Wood, Douglas C.

Many quality professionals have noticed that business leaders still consider quality and business improvement to be separate topics. While this isn’t the case everywhere, it appears to have become more common....

Open Access

10 Auditing Rules

by Kausek, Joe

All auditors receive training in the basics of planning, conducting and reporting audits. Unfortunately, this is the only training many ever receive....

Expert Answers: May 2008

by Sanders, Seiche

Government and cost of quality ... Understanding the slack factor....

Open Access

A Framework for Business Ethics

by Andersen, Bjorn

Profit maximization is, of course, the main and foremost objective for any commercial organization. Most modern organizations realize that to survive in today’s competitive arena, customers have to be satisfied....

Lean Six Sigma's Evolution

by Mader, Doug

When Motorola rolled out its initial Six Sigma system in 1987, there were no Green Belts, Black Belts, Master Black Belts, Champions or any of the infrastructure or focused training we have come to associate with modern practices in Six Sigma....

Construyendo un Equipo de Calidad

by Logan, Terry

Pasos simples para poder involucrar al resto del personal de su empresa en la mejora continua....

Open Access

Six Sigma, Value and Competitive Strategy

by Reidenbach, R. Eric; Goeke, Reginald W.

Aligning Six Sigma deployment with an organization’s strategy is complicated by the fact that most organizations have three levels of strategy – corporate, strategic business unit (SBU), and competitive. The tools of Six Sigma are most effectively...

The Quality Diet: Building a Healthy Business

by Folkerts, Timothy J.

Quality is not always an easy sell. As a result, the challenges facing a quality professional trying to help a company are a lot like those facing a dietitian trying to help a client succeed with a diet. Quality professionals could even be called...

Open Access

Reaching Out to CEOs

by Palmer, Brien

Interested in promoting quality as an agent of profit and prosperity, ASQ asked the Pittsburgh section to participate in a pilot run of the Economic Case for Quality by surveying local business leaders to determine how they perceived the impact of...

Quantifying Machinery Availability Loss

by Parks, Matthew

Possibly the most misunderstood and abused metric in performance based manufacturing is machine availability. When examining quality, performance, costs, and cycle time improvements, it is assumed that any performance metrics take into account a...

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