Standards and Auditing : TL 9000
New interpretations, lack of objective evidence can cause difficulties
Adding requirements related to metrics, including defining targets, tracking data, reporting data to a central database and using data to foster continual quality improvement. SANDFORD LIEBESMAN is ISO manager for corporate quality and customer satisfacti...
Validation of training, registration and metrics completed
3. Software only: four metrics including quality of emergency fixes between software releases (corrective patches), quality of emergency feature improvements (feature patches), quality of software updates and failures of scheduled new software releases (a...
The new telecommunications industry standard takes shape
TL 9000 is a new set of telecommunications quality system requirements based on ISO 9001 and incorporating performance measurements or metrics. The development effort has been led by the Quality Excellence for Suppliers of Telecommunications Leadership Fo...
American Statistical Association Conference on Statistical Practice
February 16–18 | Orlando, FL
ASQ Lean and Six Sigma Conference
February 27–28 | Phoenix, AZ
ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.