Standards and Auditing : TL 9000
Standards Outlook: TL 9000 Measurements Handbook Release 4.0
The Quality Excellence for Suppliers of Telecommunications (QuEST) Forum is the global society dedicated to the quality of telecom products and services. The forum has developed and maintained a single common set of telecom...
Living Inside China's Quality Revolution
Quality processes in China today continue to be influenced by remnants of ancient policies and practices. When Huawei Technologies, one of China’s largest telecommunications manufacturers, recently declared its intention to become the Toyota of the...
Standards Outlook: New Version of TL 9000 Released
The global telecommunications industry, an important part of the global economy, will reach $1.3 trillion in revenues by the close of 2007....
Can TL 9000 Contribute to Telecom's Turnaround?
Since TL 9000’s inception near the end of the 20th century, managers and executives have harbored significant skepticism toward the quality management standard for the telecommunications industry....
The challenges of auditing TL 9000 requirements.
New interpretations, lack of objective evidence can cause difficulties
Adding requirements related to metrics, including defining targets, tracking data, reporting data to a central database and using data to foster continual quality improvement. SANDFORD LIEBESMAN is ISO manager for corporate quality and customer satisfacti...
TL 9000--An Update on the Metrics Process.
Validation of training, registration and metrics completed
3. Software only: four metrics including quality of emergency fixes between software releases (corrective patches), quality of emergency feature improvements (feature patches), quality of software updates and failures of scheduled new software releases (a...
Management System Standards Poised for Momentum Boost
Growth in the standards industry is driven by: the ISO 9000 revision; proliferation of sector specific standards; the importance of environmental management; and the future of health and safety management standards. ISO 9000:2000 will be completed...
TL 9000 Quality System Requirements Rooted in ISO 9001
The new telecommunications industry standard takes shape
TL 9000 is a new set of telecommunications quality system requirements based on ISO 9001 and incorporating performance measurements or metrics. The development effort has been led by the Quality Excellence for Suppliers of Telecommunications Leadership Fo...
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