Quality Management : Benchmarking
How Do You Compare?
Organizations often are unable to leverage benchmarking as a process to deliver excellence in business performance. This could be due to a lack of understanding of benchmarking as a process or lack of clarity on where it could add business value....
Seamless Transactions
Customer service is certainly important to any business, in any industry. But when a company’s purpose is to process millions of financial transactions on behalf of its customers—who depend on the company’s speed, accuracy and professionalism...
In a Perfect World
During an interview with QP, former U.S. Treasury Secretary Paul O'Neill speaks about the U.S. healthcare system, the signs of economic calamity everyone ignored, and the U.S. government's resistance to the quality way of thinking....
Salary Survey 2008: Part 1, Section 4: Salary by ASQ and RABQSA International Certification
When it comes to ASQ certification, one is good, but more is better....
Salary Survey 2008: Part 1, Section 8: Salary by Number of Years in Current Position
No matter how you look at the data, job seniority has little effect on salaries....
Salary Survey 2008: Part 1, Section 2: Salary by U.S. Regions and Canadian Province
In the United States, the East South Central region is home to the lowest-paid quality professionals....
Salary Survey 2008: Part 1, Section 14: Salary by Organization's Quality Infrastructure
More than 80% of the U.S. and Canadian survey respondents are members of their organizations’ quality department. The size of that department varies, depending on the size of the organization and division in which the respondents work....
Salary Survey 2008: Part 1, Section 12: Salary by Industry
U.S. and Canadian survey respondents are a lot alike when it comes to the industries in which they work....
Salary Survey 2008: Part 1, Section 3: Salary by Number of Years Experience in the Quality Field
Year in and year out, general salary survey results have shown respondents’ salaries increase as their experience in the quality field increases. This year is no exception....
Salary Survey 2008: Part 1, Section 13: Salary by Geographic Location
In all, 99% of the people who participated in this year’s salary survey work in the United States (including the territories of Puerto Rico and Guam) or Canada....
Salary Survey 2008: Part 1, Section 10: Salary by Number of Employees Overseen
In the United States, 54.1% of the respondents indicated that their job duties include overseeing other employees. In Canada, the percentage is slightly higher at 59%....
Salary Survey 2008: Part 1, Section 9: Salary by Number of Years in Current Position and in the Quality Field
Like many professionals in other fields, quality professionals typically have spent quite a few years working in quality, but not necessarily a lot of years at their current job....
Salary Survey 2008: Part 1, Section 20: Size of Raise and Additional Payments
This year, 72.5% of the U.S. respondents and 72.1% of the Canadian respondents expect to receive bonuses (which include other types of additional annual payments such as profit sharing and deferred payments but not overtime or insurance)....
Salary Survey 2008: Part 2, Section 22: Base Earnings by Consulting Experience and RABQSA International Certification
Section 8 in the regular employee results reveals that the number of years spent in a position has little impact on regular employees’ salaries. What about self-employed consultants?...
Salary Survey 2008: Part 2, Section 23: Hourly and Daily Rates
When the self-employed consultants were asked in last year’s salary survey whether they charge clients by the hour, day or some other way, many consultants noted that they charge by the hour and day, and they charge by the project....
Salary Survey 2008: Part 1, Section 15: Salary by Extent of Quality Responsibilities
What percentage of employees have quality responsibilities stated in their job descriptions where you work? If it’s below 26%, your organization is a lot like the organizations that many of the survey respondents work for....
Salary Survey 2008: Part 1, Section 19: Salary by Gender and Age
When QP first began publishing the salary survey two decades ago, only 13.1% of the U.S. respondents were women. Since then, the percentage of women in the quality field has increased significantly....
Salary Survey 2008: Part 1, Section 16: Salary by Highest Level of Education
More than 90% of all the survey respondents have furthered their education past high school. Most often, they reported that their highest level of education is a bachelor’s degree, with 44.7% earning one....
Salary Survey 2008: Part 1, Section 11: Salary by Division Size, Organization Size and Location of Headquarters
Most often, the survey respondents work for small divisions in small organizations with headquarters in North America....
Salary Survey 2008: Part 1, Section 1: Salary by Job Title
The vast majority of respondents who participated in this year’s salary survey are full-time regular employees—in other words, they work 36 or more hours per week for a company or organization....
American Statistical Association Conference on Statistical Practice
February 16–18 | Orlando, FL
Visit www.amstat.org/meetings/csp/2012/index.cfm.
ASQ Lean and Six Sigma Conference
February 27–28 | Phoenix, AZ
Visit http://asq.org/conferences/six-sigma.
ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.
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