Quality Management : Quality Assurance


Open Access

Quality in the First Person: Quality Assurance at Home

by Moon, Lula

Quality assurance 5S principles—sort, set in order, shine, standardize and sustain—benefit my home life in the same ways that quality assurance principles benefit the workplace....


Expert Answers: February 2012

by QP Staff

The best way to eliminate errors ... Adjusting to a new auditor....


Open Access

Perspectives: Warning! Warning!

by Weisbrod, Stu

There are five warning signs that are indicators of a change in corporate attitudes toward quality. Some of these can occur naturally over time as corporations become enamored with their progress....


Measure for Measure: A Clearer Picture With RCA

by Niemann, Craig A.

The next step to crafting a successful quality assurance program is conducting root cause analysis (RCA) to examine the individual nonconformities, and then performing trend analysis to determine the most significant nonconformities and the root cause....


Lean Inspection Through Supplier Partnership

by Ericson, Joel

Incoming inspection is a nonvalue-added activity that does not improve a product, but only identifies products that do not meet standards. One way to reduce incoming inspection is to move from traditional sample inspection to a system in which the...


Open Access

Linking the Supply Chain to TQM

by Matthews, Charles R.

In today's environment of global outsourcing, supplier quality management must transform itself from simply measuring supplier compliance to gathering knowledge, managing risk, and executing project management. Total quality management (TQM) ensures...


Quality in the First Person: Dead Man's Shoes

by Davis, Peter

The responsibility for quality assurance is sometimes bestowed upon reluctant recipients who don't really understand quality. However, basic quality assurance factors don't change between business sectors. The real issue is to get people to listen and...


Seven Steps To Measure Supplier Performance

by Gordon, Sherry

Most organizations use some type of supplier performance measure, yet few are satisfied with their supplier assessment capabilities and results. Quality professionals are under increasing pressure to avoid supplier problems and retain high performers....


Open Access

The Loyalty Elephant

by Hoisington, Steve; Naumann, Earl

There is an old parable about a group of blind men describing an elephant. Lacking vision, they must use their sense of touch to understand what an elephant looks like. Recent articles about the differences between customer satisfaction, customer value...


New Industry Specific Quality Certification

by Maness, Thomas C.; Kozak, Robert A.

The Canadian secondary wood products manufacturing industry is made up largely of small enterprises with little access to capital, a history of low-paying jobs, and a poorly educated workforce. Global competition in the sector is fierce, and quality...


Learning From Mistakes

by Lathin, Drew; Mitchell, Ron

As U.S. companies strive to compete globally, they face increasingly rigorous quality standards that are difficult to meet, even for the most able companies. As a result, more firms are seeking to implement the lean production system developed at the...


The 2 + 2 Enhancement Process

by MacRitchie, George; Sinn, John W.

Quality assurance programs in higher education institutions in northwest Ohio have benefited from improved articulation among the institutions and local manufacturers. Bowling Green State University (BGSU) has offered an Applied Quality Science (AQS)...


What to Do When All of Your Company's Experts Have Been Downsized

by Brown, John O.

External consultants become ever more important to organizations that lose internal specialists to downsizing. Early steps in the consultant selection process include solving internal trust problems and defining needs. The needs may be expressed as...


Open Access

What Are Good Health Care Measurements?

by Finison, Lorenz J.

Criteria for good health care measurements are described by the former chair of the ASQC Health Care Committee. Line staff should collect and chart the data. They should aim at quality goals of 100% good performance. Although there may be...


Open Access

Quantitative Quality Descriptors for an Open-Heart Program

by Williams, Thomas E., Jr.; Benton, W. C., Jr.; Fanning, William J.; Hankins, Thomas D.; Kakos, Gerard S.

A quality assurance program for open-heart surgery requires objective measurements and reports. The program needs a standard definition of surgical mortality. A suggested definition is a hospital-related death occurring within 30 days of the surgery...


SPC Hits the Road

by Dondero, Cort

Statistical process control (SPC) at P*I*E Nationwide, a trucking company, has reduced waste and increased productivity. The SPC program uses a Blueprint for Quality. Elements of the blueprint include: commitment of the entire organization;...


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