Quality Management : Process Management


Open Access

Looping in Quality

by Awofala, Dele

The quality loop framework provides organizations with a structured approach to integrating quality throughout the product assembly process—from the workstation to the customer....


Open Access

Back to Basics: Pyramid Scheme

by Weeden, Marcia

A framework for stronger standard operating procedures....


What Makes You Tick?

by Machado, H.F. Ken

Uncoordinated internal operations create organizational inefficiencies, a lower level of customer service and unnecessary delays in management decisions, resulting in increased costs....


Open Access

One Good Idea: Form by Design

by Coleman, Lance B.

Filling out simple forms should be easy, right? Yet, how many of us have had the experience in which a simple and easy-to-follow form took more than one time to fill out 100% correctly?...


Open Access

Perspectives: The Unending Search

by Stuke, Kurt

Recently, Stephen K. Hacker wrote that “many of our organizations remain mired in their current states, frozen in old mindsets.”...


3.4 per Million: No Specification? No Problem

by Breyfogle, Forrest W. III

In a column earlier this year I referenced a nine-step approach for determining an organization’s long-lasting operational metrics and how to decide where to focus improvement efforts so the entire enterprise benefits....


Open Access

Back to Basics: Team Effort

by Cascella, Victor

By paying attention to these six critical success factors, process management teams can deliver value and earn a position of influence in any organization’s performance management and improvement efforts....


Open Access

Volviendo a los Fundamentos: Esfuerzo en Equipo

by Cascella, Victor

Los equipos de gestión de procesos desempeñan un papel vital al promover responsabilidad para procesos multifuncionales transversales, que estructuras tradicionales de gestión la organización basadas en modelos descentralizados silos luchan proporcionar....


Open Access

Back to Basics: Team Advantage

by Cascella, Victor

Process management teams provide a framework through which complex, cross-functional processes can be assessed and optimized. By focusing on these seven activities, process management teams can provide the value they are uniquely positioned to deliver....


Volviendo a los Fundamentos: Equípo En Ventaja

by Cascella, Victor

Los equipos de gestión de procesos proporcionan un marco a través del cual pueden ser evaluados y optimizados procesos de funciones cruzadas complejos....


Cover Your Bases

by Rowe, Matt; White, Brent

Recently, we were asked to give a presentation to a graduate-level organizational development (OD) class comparing process focused management (PFM) to OD. The request led us to conclude the complementary nature of PFM and OD is not well understood....


Moving Right Along

by Cartia, Robert

Art is knowledge kept in the artist’s mind. Science is knowledge that is documented. The goal of any lean organization is to transfer art to science: tacit knowledge to explicit knowledge. Applying lean to aid in the process of control is vital....


Standards Outlook: Major Upgrades

by Reid, R. Dan

The new fourth edition of the Chrysler, Ford and General Motors (GM) Potential Failure Mode and Effects Analysis (FMEA) Reference Manual, which was released last year, is a significant upgrade from the third edition published in 2001....


Open Access

Change That Sticks

by Spackman, Leon

Process improvement is gaining more attention as organizations face budget cuts, competition from developing markets overseas and a challenging economy....


Statistics Roundtable: Make Data Matter

by Snee, Ronald D.

Is data analysis an art or a science? Arguments exist for both sides, and many people simply come down in the middle: it’s both....


Who's Keeping Score?

by Neenan, Rebecca

There’s one tool you won’t find for sale at Sears. One of the retail giant’s divisions has started using a quality management tool extensively to maintain and improve its own quality management system....


Statistics Roundtable: Back to the Future

by Snee, Ron; Kamm, Jason

Now more than ever, we need to use the kind of critical thinking and deeper process knowledge that predates the explosion of technology and software. By identifying and applying key aspects of the data mining process and then using them in novel...


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