Quality Management : Process Management
What Makes You Tick?
Uncoordinated internal operations create organizational inefficiencies, a lower level of customer service and unnecessary delays in management decisions, resulting in increased costs....
One Good Idea: Form by Design
Filling out simple forms should be easy, right? Yet, how many of us have had the experience in which a simple and easy-to-follow form took more than one time to fill out 100% correctly?...
Perspectives: The Unending Search
Recently, Stephen K. Hacker wrote that “many of our organizations remain mired in their current states, frozen in old mindsets.”...
3.4 per Million: No Specification? No Problem
In a column earlier this year I referenced a nine-step approach for determining an organization’s long-lasting operational metrics and how to decide where to focus improvement efforts so the entire enterprise benefits....
Back to Basics: Team Effort
By paying attention to these six critical success factors, process management teams can deliver value and earn a position of influence in any organization’s performance management and improvement efforts....
Volviendo a los Fundamentos: Esfuerzo en Equipo
Los equipos de gestión de procesos desempeñan un papel vital al promover responsabilidad para procesos multifuncionales transversales, que estructuras tradicionales de gestión la organización basadas en modelos descentralizados silos luchan proporcionar....
Back to Basics: Team Advantage
Process management teams provide a framework through which complex, cross-functional processes can be assessed and optimized. By focusing on these seven activities, process management teams can provide the value they are uniquely positioned to deliver....
Volviendo a los Fundamentos: Equípo En Ventaja
Los equipos de gestión de procesos proporcionan un marco a través del cual pueden ser evaluados y optimizados procesos de funciones cruzadas complejos....
Cover Your Bases
Recently, we were asked to give a presentation to a graduate-level organizational development (OD) class comparing process focused management (PFM) to OD. The request led us to conclude the complementary nature of PFM and OD is not well understood....
Moving Right Along
Art is knowledge kept in the artist’s mind. Science is knowledge that is documented. The goal of any lean organization is to transfer art to science: tacit knowledge to explicit knowledge. Applying lean to aid in the process of control is vital....
Standards Outlook: Major Upgrades
The new fourth edition of the Chrysler, Ford and General Motors (GM) Potential Failure Mode and Effects Analysis (FMEA) Reference Manual, which was released last year, is a significant upgrade from the third edition published in 2001....
Change That Sticks
Process improvement is gaining more attention as organizations face budget cuts, competition from developing markets overseas and a challenging economy....
Statistics Roundtable: Make Data Matter
Is data analysis an art or a science? Arguments exist for both sides, and many people simply come down in the middle: it’s both....
Who's Keeping Score?
There’s one tool you won’t find for sale at Sears. One of the retail giant’s divisions has started using a quality management tool extensively to maintain and improve its own quality management system....
Statistics Roundtable: Back to the Future
Now more than ever, we need to use the kind of critical thinking and deeper process knowledge that predates the explosion of technology and software. By identifying and applying key aspects of the data mining process and then using them in novel...
3.4 per Million: Use DMAIC to Make Improvement Part of the Way We Work
Faster, better, cheaper. That’s what
organizations across almost all major industries must now do to remain competitive....
Empowering Employees to Pull the Quality Trigger
The successful implementation of a quality management system calls for a shift in decision making from quality managers to shop floor operators empowered to initiate a corrective action in the event of a quality event. While the widespread use of data...
American Statistical Association Conference on Statistical Practice
February 16–18 | Orlando, FL
Visit www.amstat.org/meetings/csp/2012/index.cfm.
ASQ Lean and Six Sigma Conference
February 27–28 | Phoenix, AZ
Visit http://asq.org/conferences/six-sigma.
ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.
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