Quality Management : Leadership


Six Sigma Solutions: A Sign of the Times

by Carnell, Mike

It has been 48 years since the Five Man Electrical Band wrote and recorded a song called “Signs”: “Sign, sign—everywhere a sign, blockin’ out the scenery, breakin’ my mind, do this, don’t do that, can’t you read the sign?”...


The Happiness Effect

by Carder, Brooks

The essence of quality is the application of science to business. W. Edwards Deming cited four branches of scientific knowledge essential for leadership, which he called profound knowledge....


Standard Issues: Stepping Out of the Forest

by Guzik, John J.

Isn’t it time to light a fire under your top management to get them engaged and caring about quality? In most organizations, they already do—they just need some help with the engagement part....


Open Access

Hard Wired

by Creasy, Todd

A favorite saying among U.S. football fans when describing their favorite teams is: “It’s not so much about X’s and O’s as it is about Jimmys and Joes.”...


Open Access

Fresh Faces

by QP Staff

Five years ago when QP unveiled its first class of “40 New Voices of Quality,” there was no shortage of standouts who were innovative, disruptive (in a good way) and, in general, making a difference in the quality profession....



Open Access

Volviendo a los Fundamentos: August 2016

by Barsalou, Matthew

Volviendo a los Fundamentos: August 2016...


Open Access

Back to Basics: Getting the Whole Picture

by Barsalou, Matthew

Employees should use completed staff work to ensure that their recommendations remain in context and managers are able to assess conclusions....


Open Access

Quality in the First Person: Traits of the Trade

by London, Calvin

Quality improvements often involve change management, which can be met with resistance from employees and stakeholders. Learn the four traits effective quality leaders have in their toolbox....


Expert Answers: September 2014

by QP Staff

Leadership, culture and quality ... Traceability in calibration validation...


Entire Digital Issue: May 2014

by Hankel, Amanda

You are being directed to the May Digital Issue of QP. If your browser does not take you there click here....


Open Access

Career Corner: Knowledge at Work

by Christopher, Rosemarie

There are numerous ways that knowledge workers can apply influential leadership principles and practices in their work to create stronger collaboration and better quality....


Open Access

At Your Service

by Schmidt, Megan

Servant leadership is a timeless concept that is especially relevant for quality organizations because of its relationship with continuous improvement. Organizations benefit from servant leadership because it creates more effective and innovative teams....


Ready, Set, Go

by Lawson, Edward

Organizational progress is generally driven by the identification of goals and objectives. Strategic planning, which defines goals and objectives, is a formal process in organizations, regardless of size....


Open Access

Feeling Connected

by Port, Jonathan D.

Each of us desires to be heard and understood, affirmed, blessed, safe, touched, chosen and included. Understanding these desires in each person can lead to high-performing work relationships, motivated employees and better quality....


Open Access

Quality in the First Person: Who's On Top?

by Carty, Fitz-George A.

Leaders appear to encourage a fear-driven and reactive work culture by instituting limiting and detrimental work systems and policies. Throughout my career, I have witnessed these counterproductive efforts again and again....


Open Access

Out in Front

by Schultz, John R.

“The job of management is not supervision, but leadership.” … “The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and to simultaneously bring pride of workmanship to people.”...


Lead On

by Liu, Shu; Ruegg, Stephen

In today's business environment, any organization that wishes to exceed customer expectations and stay competitive needs effective supplier management. Emotional intelligence plays an important role in dealing with suppliers....


Open Access

40 New Voices of Quality

by QP Staff

When QP set out to find the individuals who will give a voice to the new generation of quality professionals, one of the hopes was that the group’s makeup would lend insight into what the future holds....


Open Access

Guru Guide

by QP Staff

The quality world certainly has its game-changers, and as part of its annual quality basics issue, QP is highlighting six individuals who indelibly altered the course of quality....



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