Quality Management : Leadership
Quality in the First Person: Who's On Top?
Leaders appear to encourage a fear-driven and reactive work culture by instituting limiting and detrimental work systems and policies. Throughout my career, I have witnessed these counterproductive efforts again and again....
Out in Front
“The job of management is not supervision, but leadership.” … “The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and to simultaneously bring pride of workmanship to people.”...
Lead On
In today's business environment, any organization that wishes to exceed customer expectations and stay competitive needs effective supplier management. Emotional intelligence plays an important role in dealing with suppliers....
40 New Voices of Quality
When QP set out to find the individuals who will give a voice to the new generation of quality professionals, one of the hopes was that the group’s makeup would lend insight into what the future holds....
Guru Guide
The quality world certainly has its game-changers, and as part of its annual quality basics issue, QP is highlighting six individuals who indelibly altered the course of quality....
More Than Words
Mr. Lenz, the CEO of Acme Film was very excited—and contagiously so. “My whole career,” he exclaimed, “has been a rehearsal for this one big moment. The company and my work are riding on whether 3-D photos succeed!”...
Time to Align
Culture drives leadership behavior and expectations. It can knock down barriers to prosperity or create obstacles that threaten future success. It defines whether an organization embraces or resists change....
Spring Into Action
Last year, I was presented the National Medal of Technology and Innovation. It was a great honor for all of us at General Systems Co.—and for all of us in the quality profession—to be recognized for our efforts related to total quality and innovation....
Expert Answers: September 2009
Accountability ... defining cost reduction ... honing in on confidence intervals....
Guest Editorial: To the New U.S. President
In an age where, it would seem, every other person is a blogger and one can barely manage to read the hometown newspaper on the fly, addressing a future U.S. president on matters of national import seems, well, solipsistic...
The Architect of Quality
Joseph M. Juran 1904 - 2008
Pioneer. Teacher. Consultant. Guru. Each of these words describes Joseph M. Juran, the man who became a giant in the world of quality management and changed how companies do business....
Core Roles in a Strategic Quality System
When establishing and maintaining a strategically viable quality system, senior management defines the roles played by groups, departments, or functions within the organization using risk/benefit analysis to determine the best fit in terms of logistics,...
A Community College's Long-Term Commitment
Committed leadership is essential to maintaining a focus on continual improvement in any organization. Dallas' Richland College proved this when, under the leadership of long-time president Steven Mittelstet, it became the first community college to...
Steady Does It For DynMcDermott
DynMcDermott Petroleum Operations (DM) holds the maintenance and operations contract for the Department of Energy's strategic petroleum reserve. High DOE expectations prompted DM's Malcolm Baldrige National Quality Award journey ten years ago when DM...
Project Teams: How Good Are They?
Project teams have become the basic work units for most enterprises, but there are tough challenges, as illustrated by notable project failures featured in the media in recent years. A recent Quality Progress survey revealed a conflicting picture of...
A Foundation of Trust
Relational based quality teaches organizations to build a foundation of trust based on core values, human dignity and environmental consciousness. Five guiding principles offer a strategy for organizations to enhance their business processes, corporate...
Unsung Heroes of Quality
Not many dedicated quality professionals attain the media-bestowed title of guru. Quality Progress readers respond to a call for examples of outstanding, but frequently overlooked, quality leaders. The eleven persons described represent diverse fields...
Learning From Columbia
In the year since the space shuttle Columbia accident that took the lives of its seven crew members a number of reports say NASA’s management and culture should share the blame. Findings from the accident have significance in all operations...
Quality, Not Quantity, of Management
This article is from the book The Power of Management Capital: Utilizing the New Drivers of Innovation, Profitability, and Growth in a Demanding Global Economy, available through Quality Press, item number Simple Quality for Smaller Organizations
Involving everyone in an organization in a sustainable quality process requires that management understand that the process is both simple and difficult. Paul Revere Insurance Group and UICI Insurance Company each began their quality efforts with the...
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ASQ members exchange comments, suggestions, questions and ideas inspired by articles or letters in Quality Progress.
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