Standards and Auditing : ISO 9000


Open Access

Brought Into Focus

by Liebesman, Sandford

For the first time, the word “risk” is being incorporated into the new version of ISO 9001. Using risk-based thinking and tools such as risk analysis and risk control matrixes can enhance an organization’s risk management approach...


Standards Outlook: Work in Progress

by Liebesman, Sandford

ISO 9001:2008 and ISO 14001:2004 are scheduled for major revisions by the end of 2015. Many of the revisions being considered are controversial. In this column, I will only discuss the changes to ISO 9001, but note that changes to ISO 14001 are similar....


Standards Outlook: Get in Front of the Problem

by West, John E. "Jack"

Considering the unfortunate fact that product recalls and their disastrous results seem relatively common, it’s curious why so many organizations resist formal efforts to address preventive action....


Standards Outlook: From the Trenches

by Liebesman, Sandford

ISO 9001 and the COSO internal control guidance document used by financial organizations that must comply with the requirements of the Sarbanes-Oxley Act don’t have a lot in common, but one thing they share is the need to update the current version....


Open Access

Standards Outlook: What's Old Is New Again

by West, John E. "Jack"; Hunt, Lorri; Croft, Nigel H.; Jarvis, Alka

The time appears to have finally come to start another major revision of ISO 9001. But before moving forward, it’s a good idea to look back at where we’ve been....


Expert Answers: May 2012

by QP Staff

Defining quality ... Consolidating certifications ......


Standards Outlook: Revised Thinking

by Liebesman, Sandford

COSO developed the internal control integrated framework in 1992 in response to the savings and loan scandals of the 1980s. COSO is now 20 years old and is due for an upgrade to incorporate changes in the financial environment....


Open Access

Perspectives: Taken for Granted

by Kennedy, Bob

The ISO 9000 series is Quality 101, and as quality practitioners, we should never forget it....


Standards Outlook: Know Your Role

by West, John E. "Jack"

When an organization has stale quality management system processes in the face of dynamic—at times chaotic— uncertainty, the entire system may become irrelevant....


Standards Outlook: The Missing Link

by Liebesman, Sandford

In most organizations, quality and finance behave like independent silos, resulting in excessive costs and unhappy customers and investors....


Standards Outlook: Revisionist History

by Liebesman, Sandford

The latest version of ISO 9001 was published in December 2008. Since then, ISO/TC 176 has created a task group to consider concepts for inclusion in the next revision, which is scheduled for publication in 2015....


Open Access

Get Your Ducks in a Row

by Orthaber, John

The ISO 9001 quality management system has been around since 1987, and it is generally acknowledged that the system produces some fairly significant benefits, including improved profitability, higher sales and better employee morale....


Standards Outlook: Prevent Defense

by West, John E. "Jack"

Effective preventive action requires focus and attention, both of which can be addressed via a method that starts with prioritization and ends with improvement actions....


Standards Outlook: Remaining Relevant

by West, John E. "Jack"

Without changes, ISO 9001 risks becoming irrelevant on the world stage. So, what new ideas should be included in the next edition?...


Open Access

Easy as 1, 2, 3 (4, 5)

by Rindfuss Ellis, Deborah

Visual memory aids can be very useful. For example, we can use our five fingers to remember the five major sections of the ISO 9001 standard....


Expert Answers: April 2009

by QP Staff

Auditing your new company ... ISO 9001 coverage ... Dealing with wishy-washy management....


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