Quality Management : Continuous Improvement


Open Access

My Quality Story: Training Tomorrow’s Quality Professionals

by McWhorter, Hil

After working for a cable manufacturer for a few years, I’ve learned that there are more than 100 failure modes that can occur at an extruder head, which is one small part of a much larger process....


Open Access

Try This Today: Better, Faster, Stronger

by Golecha, Devshree

Process improvement is the proactive initiative of identifying, analyzing, improving and monitoring an organization’s existing business processes for optimization, and to meet new standards of defined performance metrics and quality....


Expert Answers: April 2020

by Parker, Stephanie

What are some of the systematic steps you’ve followed to improve processes in your organization? Are there certain steps or frameworks you follow each time when tackling a process improvement initiative?...


Expert Answers: March 2020

by Veyera, Jeff

How can I measure the current level of my organization’s quality culture and, based on the results, elevate it?...


Open Access

Try This Today: The Pillars of Sustainability

by Yeoh, Jessen

The three Ps of sustainable development are people, planet and profit. Organizations can use ISO 9001, ISO 14001 and ISO 45001 to achieve a balance among these pillars as a way to meet their needs without compromising their social responsibilities....


Getting to Normal

by Vandenbrande, Willy

Statistical process control (SPC) is a fundamental quality management technique. It is a mandatory tool in the automotive industry, part of all Six Sigma courses and required knowledge for many ASQ certifications. Many people take SPC courses....


Open Access

Volviendo a los Fundamentos: Asegurando Repetibilidad & Reproducibilidad

by Force, Scott

La mayoría de los profesionales de calidad están familiarizados con la herramienta tradicional de análisis de sistemas de medición variable, también conocida como estudio de repetibilidad y reproducibilidad de instrumentos (R&R)....


Open Access

Back to Basics: Ensuring R&R

by Force, Scott

Most quality professionals are familiar with the traditional variable measurement systems analysis (MSA) tool—also known as the gage repeatability and reproducibility (R&R) study....


Open Access

Try This Today: Weathering the Storm

by Perkin, Robert

Many of us work in industries where customers produces products that use engineered products produced by suppliers. These relationships are characterized in the glowing language of partnerships, but when there is a problem, the relationship degrades....


Standard Issues: One Small Step

by Cianfrani, Charles A.; Sheps, Isaac; West, John E. “Jack”

To optimize the achievement of sustained success, organizations must address more than quality. The real challenge is continually meeting the needs and expectations of customers and other interested parties. That’s what consistent quality is all about....


Going the Distance

by Athens, Wendy

Lean Six Sigma merges process optimization and waste elimination practices. By controlling variation, customers ultimately receive predictable services. This doesn't ensure customer satisfaction, however, because processes still can be off target....


Open Access

Volviendo a los Fundamentos: Una Formula Para Aprender

by Tielker, Alex

La formación del personal es requerido y necesario en toda organización por cuatro razones principales....


Open Access

Back to Basics: A Formula for Learning

by Tielker, Alex

Training is required and necessary in every organization for four main reasons. Often, however, training can be painful to sit through....


Open Access

Try This Today: Enhancing Value

by Yeoh, Jessen

Lean is a systematic approach to identifying and eliminating nonvalue-add activities in operational processes—also known as waste. But it’s not just about less—it’s also about efficiency....


Open Access

In No Uncertain Terms

by Reber, Michael F.

When thinking about the terms “continual” and “continuous,” an argument can easily be made that a relative difference exists. The main difference between the terms is time....


Open Access

18 Steps to Six Sigma Project Success

by Fernandes, Marcelo Machado; Hurst, Jennifer; Antony, Jiju; Turrioni, João Batista; Silva, Messias Borges

Selection and prioritization of Six Sigma projects (SSP) is one of the most frequently discussed issues in Six Sigma literature. If an SSP is poorly selected, positive results are delayed and frustration may build throughout the organization....


A Match Made in Maintenance Heaven

by Stoute, Ray

Maintenance management embraces several asset management principles that emphasize short, medium and long-term perspectives, juggling capital vs. operational expenditure to harness the spend, and a project management philosophy....


Open Access

Standard Issues: Highly Compatible

by Palmes, Paul

According to ISO 9000:2015, “quality” is defined as the “degree to which a set of inherent characteristics of an object fulfills requirements.” The same document further defines “characteristic” as a “distinguishing feature.”...


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