The Crown Jewels of Design

by Liu, Shu

Design for Six Sigma is a customer-oriented design process that guides teams to create something that is right the first time and accurately transfers the voice of the customer into design solutions....

Open Access

Office Efficiency

by Davis, Scott Marchand

5S is a proven tool on the factory floor. Indeed, some lean practitioners view it as a necessary first step before moving on to more sophisticated lean methods....

Less Is More

by Yang, Qiuping; Huang, Jian; Pan, Qi; Wang, Jiajie; Wang, Haiyun; Xue, Ping; Su, Qiang

Overall equipment effectiveness (OEE) is a key indicator of a manufacturing organization’s operating efficiency. It is calculated by multiplying the three OEE factors: availability, performance and quality....

Open Access

Career Coach: Remodel Your Résumé

by Harkins, Ray

Review your résumé periodically—especially after any big changes that may affect its content. Unfortunately, far too many people only consider these crucial documents when they’re needed most....

Expert Answers: February 2018

by Cogan, Ken; Ramu, Govind

Under ISO 9001:2015, how specific must you be when stating your interested parties? Can you simply put “customers, stakeholders, employees and suppliers,” for example? Or is it better to list the names of organizations and individuals?...

Open Access

Try This Today: The Physics of the Failure

by Barsalou, Matthew; Perkin, Robert

When developing a cause-and-effect diagram, it's important to start with the physics of the problem. Identify exactly how such a situation could have happened and dig into the fundamental physical mechanisms that could have caused the problem....

Open Lines

by Floyd, Sharon A.

Although we live in the Information Age with advanced technologies, most organizations still struggle with communication....

Six Sigma Solutions: Break From Routine

by Carnell, Mike

In early 1995, I was asked to be part of a group to teach Allied Signal employees how to do Six Sigma. I had no idea what that meant, and even less of an idea of how to actually do it....

Statistics Spotlight: Staying Relevant

by Seaman, Julia; Allen, I. Elaine; Zetumer, Samuel

In the beginning, there was the central limit theorem (CLT). We use it every day as the basis for our statistical analyses....

Standard Issues: Progressing to Plan

by Cressionnie, L.L. “Buddy”

The transition to the AS9100:2016 series of quality management system standards is proceeding according to the plan set out in International Aerospace Quality Group (IAQG) supplemental rule (SR) 003, which was approved Oct. 12, 2016....

Open Access

Volviendo a los Fundamentos: ¿Cuánto Es Demasiado?

by Kirsch, Gary

¿Tienes demasiado inventario? Casi todos los que han estudiado métodos de mejora continua reconocen que el inventario es uno de los siete desperdicios originales de “lean” manufactura esbelta....

Open Access

Ready or Not_Infographic

by QP Staff

ISO 9001 resources These webpages gather different resources related to the revision, and present specific links to books, articles, case studies, videos, webcasts and training opportunities. collect many resources to strengthen your fundamental underst...

No Joking Matter

by Castka, Pavel; Corbett, Charles J.

You might think that ISO standards for management systems are too dry to evoke much passion. But the many derogatory Dilbert cartoons and other jokes—as well as heated discussions on LinkedIn groups and elsewhere—prove otherwise....

For Best Results

by Moura e Sá, Patrícia

Organizations put considerable effort into developing innovative products and services capable of delivering value to customers and users. Reducing development costs and the risks of failure, and improving time-to-market performance are key priorities....

Open Access

Career Coach: Shades of Gray

by Wrestler, Denise

As quality assurance professionals, we spend a lot of our time making critical decisions that are black or white, yes or no. But sometimes we’re confronted with decisions that fall somewhere in the gray area between the right answer and the wrong answer....

Statistics Spotlight: The Birth of Specifications

by Hare, Lynne B.

Unlike Sandro Botticelli’s depiction of the birth of Venus, specifications do not ride in from the sea on a half shell. No—they actually come from ceiling tiles. This revelation may come as a shock to many who think specifications are God-given....

Under the Wire

by Durivage, Mark

As the deadline to transition from ISO 9001:2008 to ISO 9001:2015 approaches later this year, there are many organizations still asking the question, “How do we get certified successfully?”...

Open Access

Ready or Not

by Ramu, Govind

ISO 9001, the most widely used international standard, was revised in September 2015. Organizations were given three years to transition to the new standard, and the transition period is about to expire. Organizations have until September to transition....

Expert Answers: January 2018

by Wagoner, Keith; Barnett, Andy

Is design for Six Sigma (DFSS) considered the same thing as define, measure, analyze, design, verify (DMADV)? If not, what are the differences?...

Open Access

Back to Basics: How Much Is Too Much?

by Kirsch, Gary

Do you have too much inventory? Nearly everyone who has studied continuous improvement methods recognizes that inventory is one of the original seven wastes of lean (transportation, inventory, motion, waiting, overproduction, overprocessing and defects)....

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