Tools & Resources
The New Voices of Quality
Title: General director.
Company: QFD Latin American Association, Monterrey, Mexico.
Education and applicable certifications: Master's degree in science with a specialization in quality systems and productivity from the Monterrey Institute of Technology in Mexico, certified Black Belt in quality function deployment, received formal training in Six Sigma by Motorola.
Quote: "I strongly believe that quality must be continuously evolving, being a continuous process rather than a static one. I visualize quality as a 'personal suit' you wear so leaders, companies and individuals can understand the importance of methods and tools, and will include them as part of their daily business and personal life."