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The New Voices of Quality
Title: Quality manager.
Company: SIFCO Applied Surface Concepts, Cleveland.
Education and applicable certifications: Associate's degree in business management, certified internal auditor, aerospace workshop certificate for aerospace auditors, certificate of completion for AS9100C, certified ultrasonic inspector and x-ray technician, certified delegated supplier quality representative for Honeywell, Rolls-Royce, General Electric and Pratt & Whitney.
Quote: "Customer satisfaction is a key element to success, and as a quality manager I am committed to responding to customers' needs quickly and efficiently. My contribution and commitment to the community and quality is a personal and professional goal of mine. The key to success is to remember the basics. It's simple: Give the customer what they ask for the first time, every time."