Tools & Resources
The New Voices of Quality
James T. Love
Title: Director, process excellence.
Company: ACS, a Xerox Co., Lexington, KY.
Education and applicable certifications: MBA from the University of Kentucky in Lexington, Six Sigma Master Black Belt, project management professional, certified lean practitioner, certified management accountant and certified internal auditor.
Quote: "The future landscape will be exponentially more competitive than today's performance norms. There will be a lower tolerance for individual and corporate mediocrity. Quality will play an even greater role in this transformation. I hope to play an influential role in shaping the definition of quality excellence in the future."