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Solid Base

by Ahmed, Afaq;

A petroleum and petrochemical plant consists of equipment such as pumps, valves, motors, flanges, pipes, turbines, tanks and pressure vessels. Typically, such plants rely on a global supplier base to procure such equipment....


Expert Answers: June 2013

by Ramu, Govind; Kubiak, T.M.

Auditee refuses nonconformance report ... Customer service quality in the banking industry...


Expert Answers: March 2013

by QP Staff

Supplier audits ... Requiring ISO certification...


Standards Outlook: Keeping Watch

by Russell, J.P.

Supply chain management is important to ensure organizations can compete in the global market. Organizations continue to focus on core competencies, resulting in greater dependence on high-quality materials and services from suppliers....


Open Access

Pointed in the Right Direction

by Dunmire, Thea; Johnson, Gary L.

Last November, ISO published a new edition of ISO 19011—Guidelines for Auditing Management Systems. This marks a further evolution in management system auditing and in ISO’s approach to the drafting of management system standards....


Standards Outlook: Effective Audit Programs

by Russell, J.P.

Today's organizations need to be agile and responsive to the changing requirements in private and public business sectors. Properly directed, internal audit program resources can help an organization stay focused and uncover improvement opportunities....


Open Access

Back to Basics: Best Practices in Auditing

by Gupta, Anil

Organizations conduct audits to examine a business process and evaluate the process’s compliance with internal and external requirements. They also use audits to implement continuous improvements. Internal and supplier audits allow management to:...


New Standard Guides Internal and Supplier Audits

by Johnson, Gary L.

A supplement to enhance ISO 19011:2002, Guidelines on Quality and/or Environmental Management Systems Auditing, has been developed by U.S. experts. The supplement provides guidance for internal and supplier programs and the use of the standard by small...


Seven Steps To Measure Supplier Performance

by Gordon, Sherry

Most organizations use some type of supplier performance measure, yet few are satisfied with their supplier assessment capabilities and results. Quality professionals are under increasing pressure to avoid supplier problems and retain high performers....


TS 16949 – Where Did It Come From?

by Reid, Dan

TS 16949 is an international fundamental quality management system specification for the automotive industry based on ISO 9000. It was developed at the request of automotive suppliers from the Big Three automakers' quality system assessment manuals,...


Managing Supplier Relationships

by Kumar, Sameer; Bragg, Richard

Effective supply chain management (SCM) can provide companies the competitive edge by adding stability and predictability to their supply stream. Manufacturers can identify vendors that provide high quality service and developing close,...


Open Access

From Quality to Business Success

by Taormina, Tom


Quality professionals have made little progress in communicating how to convert quality tools and methods into a foundation for sound business management. The model "quality as a profit center (QPC)" makes the case that every facet of a quality...


Management System Standards Poised for Momentum Boost

by Daniels, Susan E.

Growth in the standards industry is driven by: the ISO 9000 revision; proliferation of sector specific standards; the importance of environmental management; and the future of health and safety management standards. ISO 9000:2000 will be completed...


An Integrated Approach to Food Safety

by Bennet, William L.; Steed, Leonard L.

HACCP (Hazard Analysis Critical Control Point) and ISO (International Organization for Standardization) 9000 are compatible quality tools for the food industry. Although it can be a challenge to analyze and interpret the ISO 9000 elements, there are...


A Practical Approach to Service-Supplier Certification

by Brown, John O.

Definition and measurement are key elements toward certification of service suppliers. Service organizations are characterized by the intangibility and heterogeneity of their services as well as by the link between consumption and production of a given...



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