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Open Access

Quality in the First Person: Alternative Route

by Johnson, Stephen

An unexpected detour on the career path led probation agent to quality career....


Defining Your Role

by Russell, J.P.

With titles such as quality engineer, technician, auditor, quality manager, supply quality engineer, Black Belt and software quality engineer, quality professionals’ roles within organizations are generally invisible to those on the outside....


Statistics Roundtable: Divide and Conquer

by Anderson-Cook, Christine M.; Lu, Lu

In his best-selling book, Malcolm Gladwell presents examples in which benefits for many desirable attributes don’t follow the assumed ever-increasing pattern, but rather can be described by an “inverted U-shaped curve.”...


Open Access

Perspectives: Traversing a Data Jungle

by Vaidya, Jigish

The definition of data, simply put, is facts and statistics collected for reference or analysis. Even more important, however, is thinking about how to make data work for you....


Open Access

Career Corner: PR Savvy

by Lindborg, Henry

What quality professionals can learn from the public relations playbook....


Open Access

Back to Basics: Use Your Head

by Echeverria, Luis

Put what you learned during certification prep to work. Plan up front how you will use the knowledge you gained. Try applying the knowledge acquired during the study period....


Expert Answers: October 2014

by Rico, David F.; Aston, Bill

Cost of quality of agile methods ... Employee qualification audits...


Getting It Right the First Time

by Vashisht, Sagar; Kumar, Krishan; Gaba, Narender

A tier-one automotive shock absorber supplier faced dwindling productivity because of a high rework rate. It applied Shainin methods, including component search and paired comparison, to identify the cause, reduce rework and save money....


Take Care of Your ‘Ugly Baby’

by Bush, Gwen

Identifying symptoms of a dysfunctional quality management system, understanding possible causes and implementing corrective actions can help organizations address their biggest problems....


Strength in Numbers

by Clark, Peter

To refresh his résumé after a job loss, the author sought ASQ certifications because of their reputation for relevance and rigor....


Open Access

Step It Up

by Grigg, Alfred; Hirt, Michael; Laman, Scott A.; Marmon, Jerry; and McShane Vaughn, Mary

SITTING IS THE new smoking. The more you sit and stagnate, some doctors say, the poorer the outlook is on your health and even life expectancy—regardless of how fit you think you are....


Volviendo a Los Fundamentos: Utilice Su Cabeza

by Echeverria, Luis

Put what you learned during certification prep to work. Plan up front how you will use the knowledge you gained. Try applying the knowledge acquired during the study period....


Open Access

Standards Outlook: Missing in Action

by Dunmire, Thea

Many of those reviewing the current draft of the revisions to ISO 9001—Quality management systems—Requirements, and ISO 14001—Environmental management systems—Requirements, are asking, “Where have all the documents gone?”...


Open Access

Career Corner: Making the Jump

by ReVelle, Jack

Should you quit your day job and become a consultant?...


Open Access

Brought Into Focus

by Liebesman, Sandford

For the first time, the word “risk” is being incorporated into the new version of ISO 9001. Using risk-based thinking and tools such as risk analysis and risk control matrixes can enhance an organization’s risk management approach...


Expert Answers: September 2014

by QP Staff

Leadership, culture and quality ... Traceability in calibration validation...


Open Access

Innovation Imperative: Embracing Change

by Merrill, Peter

The revised ISO 9001 provides some great opportunities for innovators, but you must look carefully for those opportunities....


Measure for Measure: Measuring Proficiency

by Shah, Dilip

While proficiency is indirectly a result of the employees’ skills, training and other factors, proficiency testing assesses an individual laboratory’s measurement performance against the industry measurement performance....


Open Access

A New Look

by Palmes, Paul

There are a few basics any new or seasoned practitioner of ISO 9001 might want to consider as 2015 draws near....


Statitistics Roundtable: The Folly Youth

by Borror, Connie M.

When I began analyzing data for various companies and researchers a long time ago, I learned an extremely valuable lesson: When given data, be sure to ask lots of questions about it before any analysis....


Onward and Upward

by Thomas, Donna

Operational excellence has been a long-time focus for Xerox, the international document management corporation. Before joining Xerox, Affiliated Computer Services shared that same focus....


Which FMEA Mistakes Are You Making?

by Carlson, Carl S.

Focusing on achieving quality objectives and using an FMEA audit process will greatly enhance the FMEA effectiveness....


Open Access

Quality in the First Person: Road Warrior

by Coleman, Lance

Why conferences are your secret career weapon....


One Good Idea: Taoism and Statistics

by Rutherford, Scott

As quality practitioners become more experienced, they are often asked to develop performance measures for their processes. Understanding the Tao advances you on the road to thinking statistically....


Brought Into Focus - Liebesman - September 2014 - Online Figures

by Liebesman, Sandford

Templates to enhance your organization’s risk approach....


Open Access

Volviendo a los Fundamentos: Controles y Equilibrios

by Bautista Smith, Janet

Spanish translation of August 2014 Back to Basics column describing how to integrate organizational vision and strategy....


Open Access

Back to Basics: Checks and Balances

by Bautista Smith, Janet

A technique to sync organizational vision and strategies using the auditing beyond compliance approach....


Open Access

Perspectives: Restaurant Day

by Kachoui, David

To celebrate "Restaurant Week,” my daughter’s first-grade class recently turned its classroom into a restaurant for a day. Parents were the patrons. Students ran operations. Upon arrival, we were greeted by 6-year-old host with a white shirt and bowtie....


Open Access

Quality in the First Person: Against the Grain

by Marinelli, Allan

When this scientist introduced the concept of open door studies in the pharmaceutical industry, he was met with ageism....


Open Access

Career Corner: Career Compass

by Whitacre, Teresa

Use basic quality tools to avoid navigating professional development blindly....


Statistics Roundtable: What's Meant by 'Capability'?

by Hare, Lynne B.

Time and again, you hear the question: “Is this process capable?” “Of what?” I want to ask. It hasn’t learned any new moves since the Macarena, so I’m not sure. Very funny. But we really need to know whether it can produce product within specification....


Expert Answers: August 2014

by QP Staff

Achieving division quality ... Clarifying calibration...


Open Access

Clues About Culture

by Hankel, Amanda

When it comes to building a culture of quality, each organization must develop its own approach. It can be helpful, however, to learn what other organizations around the world are doing and to see how your organization compares....


Open Access

Standards Outlook: Managing the System

by West, John E. “Jack”; Cianfrani, Charles A.

There is an apparent difference in focus in the ISO 9001:2015 draft international standard. Clause 4 of the draft introduces what seems to be a new concept, “context of the organization.”...


Journey to Excellence

by Bailey, Dawn Marie

Baldrige executive fellows embarked on capstone projects to address challenges within their organizations. They integrated feedback from other executive fellows and Baldrige award recipients, and applied the Baldrige criteria to find a solution....


Open Access

The Ripple Effect

by Schmidt, Megan

The 2013 Malcolm Baldrige National Quality Award recipients said their use of the Baldrige Criteria for Performance Excellence was their catalyst for achieving strategic goals and higher levels of quality....


Who Do You Trust?

by Hacker, Stephen K.

The world has been changing since the beginning, but many people don’t grasp that change is accelerating....


Open Access

Back to Basics Online Table 1: August 2014

by Bautista Smith, Janet

Online Table for "Checks and Balances," a technique to sync organizational vision and strategies....


Open Access

Back to Basics Online Figure 1: August 2014

by Bautista Smith, Janet

Figures for "Checks and Balances," a technique to sync organizational vision and strategies....


Open Access

One Good Idea July 2014 - Online Figure

by Goffnett, Sean

Template of an individual development plan....


Open Access

Blog Boom

by Calfa, Jimena; Graban, Mark; Hunter, John; Stepniowski, Jennifer J.; and Zrymiak, Daniel

Back in the late 1990s—well before 140-character Tweets, before Facebook posts and before LinkedIn discussions—there was the blog. Register at any number of blogging sites and you could set up your own personal or professional website....


Expert Answers: July 2014

by QP Staff

Building an effective QMS ... understanding medians...


Statistics Roundtable: Don’t Be Discrete

by Seaman, Julia E.; Allen, I. Elaine

When planning an analysis, the type and quality of data will have the biggest impact on the robustness and validity of the results....


Necessary Measures

by Johnson, Louis; Deaner, Maureen;

Learn the difference between standard and expanded gage repeatability and reproducibility (R&R) studies and how expanded gage R&R helps clarify measurement system variation....


Open Access

Career Corner: Opening Doors

by Conklin, Joseph

Career Corner columnist Joseph Conklin interviews a counselor at the Prince George’s One-Stop Career Center in Laurel, MD, during the second week of the October 2013 government shutdown to look into training and retraining programs for displaced workers....


Open Access

One Good Idea: Steer Your Career

by Goffnett, Sean

An individual development plan (IDP) focuses on developing a quality talent pool by allowing each individual to create a systematic strategy to improve skills and overall performance....


Open Access

Quality in the First Person: Return to Roots

by Glover, Mike

Exposed to the manufacturing industry at a young age, the author reflects on career exploration and his eventual role in quality at his family's business....


First Things First

by Arendall, C. Steven; Tiger, Andrew A.; Westbrook, Kevin W.;

Quality management literature has devoted considerable effort to the task of understanding and measuring process capability. Process capability is defined as the best distribution a process can produce given its present design at a given point in time....


Measure for Measure: Calculating Uncertainty

by Grachanen, Christopher L.

In metrological circles, there are many different statistics and figures of merit used to gauge the quality of measurement data....


Open Access

Making Connections

by Brown, Marshall

Whether you’re searching for a job or not, building a network of professional connections is important for career development....


Standards Outlook: Revision Runway

by Cressionnie, L.L. "Buddy"

Revision activities on AS9100—Quality management systems—Requirements for aviation, space and defense organizations continue....


Innovation Imperative: Making Choices

by Merrill, Peter

When you think about how to steer your career, it’s important not to steer too hard. Life presents many opportunities, and if you are trying to force your way through, you will miss the opportunities that come your way....


July 2014 Standards Outlook - Online Figure

by Cressionnie, L.L. "Buddy"

Reject SMS will be covered by sub- team X 323 EAQG Title Title is more biased towards Aerospace than inclusive of Defense Amend wording from Aerospace Standard to Defense Standard Inclusive of all sectors Reject X 187 AAQG Foreword verbiage confusing ( n...


3.4 per Million: Conducting FMEAs for Results

by Kubiak, T.M.

Today’s world is fraught with risk. A failure mode and effects analysis (FMEA) is a prevention-based, risk management tool. Its real value is reflected in its use as a long-term, living document....


Expert Answers: June 2014

by QP Staff

Driving service quality ... Evaluating equipment...


Insurance Policy

by Minckler, William

Using a quality-centric approach, the Ohio Department of Job and Family Services in 2012 embarked on an initiative to create an enterprise content management system to manage, safeguard and accelerate the use of key informational assets....


Solid Base

by Ahmed, Afaq;

A petroleum and petrochemical plant consists of equipment such as pumps, valves, motors, flanges, pipes, turbines, tanks and pressure vessels. Typically, such plants rely on a global supplier base to procure such equipment....


Statistics Roundtable: Solving Jigsaw Puzzles

by DiBenedetto, Alexa; Hoerl, Roger W.; and Snee, Ronald D.

We all face problems in business, as well as in our personal lives and relationships. Despite the need for effective ways to address problems, there is surprisingly little agreement in quality or scientific literature on approaching problems in general....


Open Access

Quality in the First Person: Saying Goodbye to Dad

by Mazur, Glenn

How one family used analytic hierarchy process to evaluate the choices and agree on the best solution for end-of-life care for a family member....


Need for Speed

by Spencer, Karen; Helfer, Steve

Organizations must focus on key indicators and achieve optimal performance levels. They must define quality as it relates to customers and modify quality to achieve and sustain quality levels that maximize supply chain performance and quality management....


Open Access

No Weak Links

by Bailey, Bill D.; Alter, Howard

A global telecommunications organization decided to use the lean tool value stream mapping, along with the eight rights and seven supply chain wastes to better understand its complete supply chain and to help avoid suboptimization....


Open Access

Back to Basics: Curve Your Enthusiasm

by Phillips, David

Microsoft Excel includes built-in functions that make drawing OC curves easy. This column focuses on attribute (pass/fail) single sampling plans that can be modeled with the binomial distribution....


Virtual Voices

by Wigent, Dave; Sinn, John W.; Adams, Mike

Social services departments in seven Ohio counties and a university banded together to serve an influx of applicants and improve service by implementing a virtual call center....


Expert Answers: May 2014

by QP Staff

Starting a career in quality ... Testing traceability...


Innovation Imperative: Team Sports

by Merrill, Peter

The spikes in knowledge that have occurred throughout history all have leaders associated with them. The myth that surrounds these leaders is they all were lone geniuses. In truth, the most famous leaders worked with teams of highly skilled people....


Open Access

Making the Rounds

by Volland, Jennifer

Executive leader rounding helps organization leaders connect with the voice of the customer and understand day-to-day procedures to identify needs or shortcomings in service delivery....


Measure For Measure: Pass or Fail

by Grachanen, Christopher L.

The calibration certificate—commonly referred to as a calibration report—is the documented evidence that a piece of test equipment was, at some point, determined to be within or out of its intended operating specifications....


Open Access

Career Corner: Knowledge at Work

by Christopher, Rosemarie

There are numerous ways that knowledge workers can apply influential leadership principles and practices in their work to create stronger collaboration and better quality....


Open Access

Quality in the First Person: Pay It Forward

by Ramu, Govind

Helping professionals on their ASQ certification journeys and improving their careers gives this ASQ member a sense of fulfillment....


Open Access

One Good Idea: Mix It Up

by Barsalou, Matthew

Combine exploratory data analysis and strong inference to generate and verify hypotheses....


Open Access

Catching Fire

by Liu, Shu

Teams can use the seven creativity strategies and their related tools to develop creativity to solve quality improvement problems....


Standards Outlook: Consulting Quandaries

by Schnoll, Les

As a consultant, you sometimes must walk the fine line of being (appropriately) assertive and going too far, thus alienating your difficult clients. You must learn to deal with occasional idiosyncratic behaviors—thus, the consultant’s quandary....


Open Access

A Place to Call Home

by Leonard, Denis; Zajicek, Gary

Builder leverages quality toolbox, culture to construct house for "Extreme Makeover" TV show....


Statistics Roundtable: The Quality Practitioner’s Friend

by Borror, Connie M.

On Aug. 28, 2013, the quality and statistics communities lost one of their biggest champions: Lloyd S. Nelson. Nelson was an honorary member of ASQ, the founding editor of the Journal of Quality Technology and wrote the Technical Aids column for JQT....


3.4 per Million: Knowing the Drill

by Conklin, Joseph D.

In the quest to solve quality problems, drilling down into data is a time-honored strategy that serves Six Sigma practitioners well....


Open Access

Quality in the First Person: Well Rounded

by Winney, Brice

Manage your personal and professional worlds....


Open Access

Back to Basics: Take Note

by Hart, Vicki

Tips to perfect your note-taking techniques....


Standards Outlook: Do You Really Understand?

by Russell, J.P.

The challenge for quality professionals for the next decade is to achieve a deeper understanding of our profession and its purpose....


Safety in the Skies

by Odigie, Michael; Martin, Royce A.; Courbat, Michael; Sinn, John W.

Embracing the notion of continuous improvement, the aviation industry is endeavoring to redefine and fine-tune the way safety is managed....


Open Access

Looping in Quality

by Awofala, Dele

The quality loop framework provides organizations with a structured approach to integrating quality throughout the product assembly process—from the workstation to the customer....


Speaking in Code

by Kaiser, Randy

Manufacturers spend time and money creating products for market, yet all of that hard work can be wasted if coding errors affect product quality....


Expert Answers: April 2014

by QP Staff

Coordinate measuring machine profile capability ......


Open Access

Career Corner: Serve and Learn

by Lindborg, Henry J.

Board membership is a meaningful way to grow....


Open Access

A Step Forward

by Hampton, Debra M. Hay;

The committee draft of ISO 9001:2015 is significantly different from ISO 9001:2008, and includes new terms and clause structure. It also focuses on reducing risk and applying the process approach....


At Your Fingertips

by Cartia, Robert A.

Troubleshooting is defined as a form of problem solving most often applied to the repair of failed products or processes. It is a logical, systematic search for the source of a problem so it can be solved and so the product or process can operate again....


Open Access

Will to Live

by Csikos, Brian

How one quality professional confronted a life-threatening diagnosis....


Open Access

One Good Idea: Standard of Living

by Ricker, David

Look to your life for ISO 9001 lessons....


Innovation Imperative: Innovation Toolbox

by Merrill, Peter

There is a core set of tools from which innovators can choose. Generally, innovators should select one primary tool and perhaps one secondary tool to use in each stage of the innovation process....


Open Access

Probing Probabilities

by Hooper, William

Let's do a little experiment from an article published in the New England Journal of Medicine in 1978. Suppose you are tested for a rare disease that occurs in the population at about 1%. The test is 95% accurate....


Measure for Measure: Assessing Performance

by Grachanen, Christopher L.

For many calibration and testing laboratories, routine proficiency testing is a requirement for obtaining and maintaining accreditation status....


Expert Answers: March 2014

by QP Staff

Defining the customer ... incoming inspections...


Open Access

Quality in the First Person: The 'Write' Fit

by Wrestler, Denise

Writing and the ability to effectively communicate are foundational skills of good quality engineers....


Standards Outlook: Into the Future

by Reid, R. Dan

During the past 30 years or so, there has been a lot of content in this column and in QP dealing with management system standards (MSS). Well, get ready. ISO MSSs as you know them are about to change, starting as soon as next year....


Open Access

Learning From Experience

by Behling, David

Seven thought leaders offer their take on lean’s impact, opportunities and challenges....


Open Access

Standards Outlook: Change Ahead

by West, John E. “Jack”; Hunt, Lorri; Cianfrani, Charles

The revision of ISO 9001:2008 brings opportunities and challenges....


Open Access

A Pathway for Patients

by Dean, Mark L.

The clear success of lean in other sectors has stimulated its adoption in healthcare. Reaping its benefits are a growing number of progressive healthcare organizations, including the Mayo Clinic, ThedaCare, Jewish Hospital and Virginia Mason....


Open Access

Back to Basics: Calculated Risk

by Sherman, Peter J.

A formula for balancing the cost of risk and uncertainty....


Measure for Measure: The Right Number

by Shah, Dilip

Taking measurements during the calibration process consumes time, and time is money. How many measurements do you need to ensure confidence in the calibration?...


Open Access

Quality in the First Person: Super Powers

by Schmidt, Megan

In honor of National Engineers Week, QP took a closer look at what makes engineers and the profession super by asking the global engineering community to weigh in with its thoughts....


Open Access

Career Corner: Bounce Back

by Whitacre, Teresa

Perseverance pays off for boomer after brutal job search....



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