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by Chadha, Rajeev

Overall equipment effectiveness and waterfall analysis are proven continuous improvement analysis tools that have been used in the manufacturing world for many years....


Open Access

Breaking Down Barriers

by Liu, Shu

To leverage the benefits and prepare for the challenges big data present, quality professionals must change their mindset, get more data, upgrade their skills and expand their roles in the big data universe....


2013 Salary Survey: Part 1, Section 12. Salary by Industry

by Hansen, Max Christian

Year after year, respondents from North America are more likely to work in the manufacturing sector than the service sector. But, also perennially, the workers in service industries bring home, on average, bigger paychecks....


Dig Deeper

by Chadha, Rajeev

Sort,store, shine, standardize and sustain (5S) is a lean process for creating and maintaining an organized, clean, safe and high-performing workplace....


Open Access

Paving the Way

by Anderson-Cook, Christine M.; Borror, Connie M.

Data and information are at the heart of good investigations and decision making, but are all kinds of data the same? What are the major categories and types of questions to ask to collect and analyze data?...


Open Access

Know the Why

by Ramsay, Owen

One of the primary reasons improvement projects fail is a lack of alignment with an organization’s vision, mission, goals and objectives. In an attempt to avoid that issue, a government agency in Guyana deployed a multi-tool method for improvement....


Online Figures - Ramsay

by Ramsay, Owen

Year Verct( dys) # Rpts FinRpts InvTech #_ Staff 2003 296 31 13 1.00 216 2004 829 24 11 2.24 190 2005 309 22 12 1.65 210 2006 222 22 9 2.35 225 2007 171 17 5 3.58 247 Verct( dys) = verification of claims cycle time # rpts = number of reports for the boar...


Statistics Roundtable: Inquiry on Pedigree

by Snee, Ronald D., Hoerl, Roger W.

THE MEDIA FREQUENTLY report on examples of situations in which results from statistical studies are not reproducible. A recent article in the New York Times reported how a sophisticated study went wrong because of poor data quality....


Salary Survey 2012: Part 1, Section 12: Salary by Industry

by Hansen, Max Christian

Transportation and aerospace products 12.8 80,965 24.7 79,706 other products 5.3 78,625 4.7 78,111 Service sector 28.5% $ 90,449 42.8 $ 93,453 Construction services 5.4 90,114 7.0% 85,600 Consulting and other professional, scientific and technical servic...


3.4 per Million: Know What You Want

by Carnell, Mike

Having learned Six Sigma in the 1980s now creates an interesting box to live in today. Six Sigma was a strategy to achieve the corporate vision of total customer satisfaction....


Salary Survey 2011: Part 1, Section 12: Salary by Industry

by Hansen, Max Christian

Nonelectronic measuring, analyzing and controlling instruments ( NAICS code 339): Balances, blood testing apparatus, Bunsen burners, centrifuges, distilling apparatus, laboratory incubators, SPonSoreD by Salary by industrial classification / Table 1 Unit...


All Over the Map

by Merrill, Peter

Innovation can be rewarding, and it’s taking on greater importance worldwide. There’s no better proof of this than the recent World Economic Forum analysis of the innovative capability of countries from all parts of the globe....


A Change in Focus

by Lokas, Karim

It is ironic that the life-sciences industry’s approach to quality management systems has been lagging rather than leading due to a fundamental focus on compliance with regulation versus a holistic process for improving quality....


Salary Survey 2010: Part 1, Sect. 12: Salary by Industry

by Hansen, Max Christian

Salary by industrial classification / Table 1 United States Canada Percentage Average salary Percentage Average salary Manufacturing sector 69.5% $ 82,909 66.9% $ 72,726 Chemicals and related products 8.8 90,106 7.9 87,847 Computers and electronic produc...


Salary Survey 2010: The Complete Report

by QP Staff

experience by gender / FIGURE 2 More than 20 years 10.1- 20 years 6.1- 10 years 3.1- 6 years $ 6,000 Male Years of experience in quality profession Years of experience in quality profession Female $ 4,000 $ 2,000 0 $ 2,000 $ 4,000 $ 6,000 1- 3 years Less...


Discussion Warranted

by Kleyner, Andre

Warranties are important attributes of most business transactions. Their comprehensive impact on a company’s bottom line, however, is not always clearly understood—even by the people who deal with product quality and reliability on an everyday basis....


Statistics Roundtable: Detection Decisions

by Mason, Robert L.; Young, John C.

A potential outlier is an observation located a considerable distance from the main data swarm. The inclusion of such outlying observations in a data analysis can produce erroneous estimates of means, variances and the correlations between variables....


Open Access

Safe Landing

by Jeppsen, Bryan

Paramount to improving customer service is better understanding what the customer deems to be important and implementing the changes. To meet that challenge, JetBlue Airways used text analytics software....


Salary Survey 2009: Part 1, Section 12: Salary by Industry

by QP Staff

Although most of the surveyed quality professionals work in the manufacturing sector, the service sector is where the money is. In the U.S., 71.7% work in the manufacturing sector and earn about $7,504 less than counterparts in the service sector....


Salary Survey 2009: The Complete Report

by QP Staff

52 section 6 Salary by Number of Work Hours Online section 7 Salary by Nonexempt vs. exempt Status Online section 8 Salary by Number of Years in Current Position Online section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...


New Frontiers

by Kenett, Ron; Salini, Silvia

Self-declared or interview-based surveys are a prime research tool in many application areas, such as risk management, customer satisfaction tracking and social science research....


Progress Report

by He; Park; Hu; Knod; Yue

Six Sigma has been a hot topic discussed and implemented globally in the business world, nonprofit organizations and even governments. There is comparatively less research, however, into how to assess the maturity of Six Sigma implementation....


Salary Survey 2008: Part 1, Section 12: Salary by Industry

by QP Staff

U.S. and Canadian survey respondents are a lot alike when it comes to the industries in which they work....


Open Access

Salary Survey 2008: Seeing Green

by Allen, I. Elaine

Significant salary discrepancies exist among quality professionals depending on where they work, their gender and whether they supervise others, according to an analysis of QP’s 2007 and 2008 salary surveys. Part 1, section 1 leads off the salary survey p...


Salary Survey 2008: The Complete Report

by QP Staff

51 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years in Current Position Online Section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...


Standards Outlook: Ready for Takeoff

by Cressionnie, L.L. "Buddy"

The International Aerospace Quality Group (IAQG) is putting finishing touches on the next revision of AS9100, the quality management system (QMS) standard for the aviation, space and defense (AS&D) industries....


The Remedy for a Data Dilemma

by O'Brien, Colleen; Jennings, Sue

In 1994, Bellin Health volunteered for a pilot assessment managed jointly by the Baldrige National Quality Program and the Joint Commission. This assessment helped Bellin focus on developing an integrated measurement system....


Open Access

Efficiency Gets a New Identity

by Lin, Dennis; Wadhwa, Vijay

This article demonstrates the impact RFID will have on existing supply chain processes and the improvements RFID implementation will bring by comparing the benefits of RFID with those of barcode for various supply chain entities. The increases in data cap...


Statistics Roundtable: Back to the Future

by Snee, Ron; Kamm, Jason

Now more than ever, we need to use the kind of critical thinking and deeper process knowledge that predates the explosion of technology and software. By identifying and applying key aspects of the data mining process and then using them in novel...


Salary Survey-Regular Employee and Self-Employed Consultants Results

by QP Staff

45 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years of Quality Experience and Highest Level of Education Online Section 9 Salary by Number of Years in Current Posit...


Part 1 Section 12 Salary by Industry

by QP Staff

Transportation and aerospace products 13.7 77,999 19.1 68,500 Other products 4.2 76,782 5.9 78,104 Service sector Construction services 1.0 $ 82,756 0.9 $ 107,375 Consulting and other professional, scientific and technical services 6.4 94,405 8.0 77,166 ...


Exercise a Process Improvement Approach for Your Own Personal Wellness

by Harvey, Jean

The human body can be viewed as a system of processes in which the output of one process is an input to another. One quality practitioner applied the concepts of systems thinking, process thinking and process management to improve his own health,...


Open Access

Career Corner: Adapt to Today's Risk Based Environment

by Lindborg, Hank

Not long ago, during a discussion about innovation, a nontraditional student of mine told me that if my ideas were more than 18 months old, they were probably out of date....


Standards Outlook: AS&D Standards? Revisions to Improve Supplier Performance

by Cressionnie, L.L. “Buddy”

The International Aerospace Quality Group (IAQG) is revising the IAQG 9100 family of standards1 to stay aligned with changes to ISO 9001,...


Salary Survey – 2006

by ASQ

Regular Employee - Section 12. Salary by Industry

Transportation and aerospace products 14.6 73,759 20.6 68,287 Other products 4.0 74,926 5.2 65,466 Service sector Construction services 0.8% $ 84,698 0.7% $ 93,375 Consulting and other professional, scientific and technical services 6.7 86,784 7.5 85,001...


Salary Survey – 2006

by Edmund, Mark

Full Survey

44 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...


Challenges in RFID Enabled Supply Chain Management

by RFID study group at Pennsylvania State University

Supply chain management is the fastest growing application of radio frequency identification devices (RFID), but few organizations are equipped to deal with the accompanying flood of information. Most definitions of RFID emphasize the technological...


Measuring the Cost of Quality for Management

by Cokins, Gary

Over the years, few organizations have adopted a reliable method for measuring and reporting cost of quality (COQ) and used it to improve operations. Since the avoidance of reduced profits from quality initiatives is seldom measured or reported by...


Statistics Roundtable: Data Mining for Quality

by Seaman, I.

Allen, I. Elaine; Seaman, Christopher A.

In a 1996 Quality Progress article, Bert Gunter urged caution in the use of data mining based on the extraordinary amount of hype and false promises it was receiving at the time....


Salary Survey – 2005

by Phillips-Donaldson, Debbie

Full Survey

45 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...


Salary Survey – 2005

by ASQ

Regular Employee - Section 12. Salary by Industry

Transportation and aerospace products 12.9 71,016 17.6 65,371 Other products 3.8 64,413 3.1 61,389 Service sector Consulting and other professional, scientific and technical services 5.9% $ 81,632 7.5% $ 80,052 Educational services 1.3 78,273 0.3 95,000 ...


Quality in the First Person: Old Ideas Find a New Industry

by Hilgendorf, Alex

I work in the software industry. My world changes quickly, and it can be hard to keep up. As the software industry is still quite young, many of its employees are not yet as indoctrinated into the quality world as are people in other industries....


Quality in the First Person: Dead Man's Shoes

by Davis, Peter

The responsibility for quality assurance is sometimes bestowed upon reluctant recipients who don't really understand quality. However, basic quality assurance factors don't change between business sectors. The real issue is to get people to listen and...


Quality in the First Person: Quality Shots

by Fernandez, Heriberto

Quality tools that are vital to process management can be used in almost every field of activity, including sports. A player's performance in a basketball game is subject to variation that must be controlled and reduced. An example focusing on...


Multivariate Tools: Principal Component Analysis

by Mason, Robert L.; Young, John C.

One of the greatest benefits of multivariate thinking and the application of multivariate methods is they show how process variables are interconnected and interrelated. One such tool is known as PCA....


Salary Survey – 2004

by ASQ

Regular Employee - Section 12. Salary by Industry

Canada United States ( Canadian dollars) Average Average Percentage salary Percentage salary Manufacturing sector Chemicals and related products 10.2% $ 75,069 7.0% $ 66,614 Computers and electronic products 9.6 76,551 10.6 63,575 Electrical products 3.6...


Salary Survey – 2004

by Phillips-Donaldson, Debbie

Full Survey

( For industrial classifications and all tables related QUALITY PROGRESS I DECEMBER 2004 I 25 $ $$$$ $$$$ $$ $$$ $$$ U. S. Salary Changes by Industry 1999 2000 2001 2002 2003 2004 Average Average Average Average Average Average salary Difference* salary ...


Open Access

At Your Service

by Daniels, Susan

"Boeing Aerospace Support (AS) and Caterpillar Financial Services Corp. (CFSC), 2003 winners of Malcolm Baldrige National Quality Awards in the service industry, have proven once again that quality pays rather than costs. As Baldrige award applicants,...


Open Access

Translate Know-What Into Know-How

by Chaplin, Edward; Akao, Yoji

Organizational change is a much more difficult challenge than we've been led to believe....


Salary Survey – 2003

by ASQ

Regular Employee - Section 12. Salary by Industry

Section 12. Salary by Industry Canada United States ( Canadian dollars) Average Average Percentage salary Percentage salary Manufacturing sector Chemicals and related products 9.2% $ 71,392 5.8% $ 63,162 Computers and electronic products 10.7 73,372 8.2 ...


Salary Survey – 2003

by Phillips-Donaldson, Debbie

Full Survey

6. QUALITY PROGRESS I DECEMBER 2003 I 31 Average salary 1999 Average salary 2000 Average salary 2001 Average salary 2002 Average salary 2003 Average salary Change from previous year Change from previous year Change from previous year Change from previous...


Column: Statistics Roundtable: Another Data Mining Tool

by Mason, Robert L.; Young, John C.

In this column, we introduce the use of a Hotelling's T2 statistic as a data mining tool for large and small data sets composed of many variables. We will show how the T2 statistic, based on a single p-dimensional observation vector (x1, x2, ..., xp),...


Hungary's Journey To Business Excellence

by Molnar, Pal

Hungary has emerged as a major European success story, its economy thriving despite the recent worldwide recession. Four Hungarian companies illustrate how quality has led to business success. Using total quality management techniques tailored to fit...


Column: World View: European Statistics Network Grows Rapidly

by Bisgaard, Søren; Does, Ronald; Stewardson, Dave

Aims to increase understanding, idea exchange, networking and professional development

ENBIS now has more than 500 members from 25 countries across the entire European continent plus nine non-European countries, including nine members from the United States, seven from Israel and one from Canada. Most members are...


Salary Survey – 2002

by ASQ

Regular Employee - Section 5. (web) - Sidebar: Industrial Classifications--North American Industry Classification System (NAICS)

Industrial machinery, including machinery for the paper, textile, printing, food and semiconductor industries. Service industry machinery, including automatic vending machines and dry cleaning machinery. Converted paper products (egg containers, corrugate...


Mine Customer Experiences

by White, Edna; Behara, Ravi; Babbar, Sunil

Customer feedback is a valuable source of information that provides organizations with a sound basis for making product improvements. An affinity diagram permits organization of vast amounts of quantitative data to identify patterns or groupings to...


Customers: A Love/Hate Relationship?

by Westcott, Russ

We are all customers of many organizations and individuals, and as such, are almost daily subject to indifference, neglect, poor service, and failed products. The American Customer Satisfaction Index trend line, which hovers in the low 70s, shows little...


Open Access

Bull or Bear?

by George, Stephen

Shareholder value improves as quality improves, yet while we may intuitively know that quality pays, there is no substitute for solid data. In 1988 mutual fund manager Jack Robinson decided to invest in companies that were using total quality management...


2001 Quality Progress Salary Survey

by Phillips-Donaldson, Debbie; Bemowski, Karen

Reflecting the slow steadying of the economy since mid-2000, the 2001 annual survey shows quality professionals in most areas making modest gains, while those in some job functions even saw large salary increases. Although future gains may well be...


Salary Survey – 2001

by ASQ

Regular Employee - Section 4. Salary by Industrial Classification

To further explore the companies for which quality professionals work, the salary survey asked respondents to indicate their companies' primary product or service. Due to space restrictions, the survey didn't include all the North American Industry Classi...


Open Access

Column: Frontiers of Quality: Statistical Tools for Six Sigma

by Hahn, Gerald J.; Doganaksoy, Necip; Stanard, Christopher

What to emphasize and de-emphasize in training

These tools and closely related concepts, such as the design of experiments, are key elements of Six Sigma training and comprise up to half of the standard curriculum. The goal of standard Six Sigma statistical training is to give Green Belts and Black Be...


Open Access

Managing in Uncertainty: Lessons from the Underground

by Spindler, Garold R.

Corporate results can only be improved in the face of uncertainty if the management process itself is defined, developed, and monitored carefully. In some industries, including the mining industry, high levels of uncertainty impact results. In such...


Salary Survey – 2000

by ASQ

Regular Employee Page - Section 4. Salary by Industrial Classification - Table C

Due to space considerations, the survey could not include all of the North American Industry Classification System (NAICS) categories. Thus, only the NAICS categories populated by at least 2% of ASQ members were listed. In the following, you'll find examp...


21 Voices for the 21st Century

The interplay of quality, e-quality, and equality in the comments of 21 individuals provide a preview of the future of quality in the new century. The editors of Quality Progress, with input from many sources, have selected 21 original thinkers...


A Road Map for Quality Beyond Control

by Pyzdek, Thomas

This final installment in the "Quality in the 21st Century" helps quality professionals deal with seven problems noted earlier. First, to avoid imposing the one best way, hierarchies and control systems like the ISO 9000 series should give way to...


Salary Survey – 1999

by ASQ

Full Survey

22 I Q U A L I T Y P R O G R E S S I N O V E M B E R 1 9 9 9 Table of Contents PART 1 Regular Employee Results Section 1. Salary by Job Title and Nonexempt vs. Exempt Status* 25 Section 2. Salary by Number of Work Hours* 27 Section 3. Salary by Nonexempt...


Aftermath of Battle

by Kedzie, Dan; Lantzer, Norrell; Wernsman, Robert; Sieber, Ellen; Bond, Thomas

The removal of unexploded ordnance (UXO) is a critical problem deserving of quality assurance. UXO causes some 20,000 civilian casualties annually, while UXO sites in the United States are found on over 11 millions acres. However, there is no one...


Salary Survey – 1998

by ASQ

Full Survey

of Standard hours Minimum Maximum deviation Count Mean Median Non- exempt 36 to 40 $ 16,000 $ 90,000 $ 17,892 25 $ 41,071 $ 37,000 41 to 45 21,000 78,000 12,433 33 39,328 36,000 46 to 50 32,000 55,000 9,478 5 41,800 40,000 51 to 55 27,000 48,000 11,358 3...


Intelligence Everywhere: How Technology Can Enlighten and Empower

by Daughtrey, Taz

Automation linked with human insight enhances quality deployment. Information technology and quality are means to pursuing organizational goals. They support evolution of the workplace toward the ideal of a paperless environment in which wisdom and...


Where Will They Fit In?

by Silverman, Lori L.; Propst, Annabeth L.

As organizations change, quality is becoming less of a department and more of a paradigm. The agile, customer-sensitive organization is moving away from the traditional quality assurance department. Instead, quality functions may be dispersed...


Self-Directed Work Teams: A Guide to Implementation

by Piczak, Michael W.; Hauser, Reuben Z.

Highly trained members, more resources and cross-functional skills, greater decision-making power, and improved information access can raise the level of teamwork. Self-directed work teams (SDWTs) have these characteristics. Implementations of SDWTs...



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