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Open Access

Clues About Culture

by Hankel, Amanda

When it comes to building a culture of quality, each organization must develop its own approach. It can be helpful, however, to learn what other organizations around the world are doing and to see how your organization compares....


Journey to Excellence

by Bailey, Dawn Marie

Baldrige executive fellows embarked on capstone projects to address challenges within their organizations. They integrated feedback from other executive fellows and Baldrige award recipients, and applied the Baldrige criteria to find a solution....


Who Do You Trust?

by Hacker, Stephen K.

The world has been changing since the beginning, but many people don’t grasp that change is accelerating....


Expert Answers: July 2014

by QP Staff

Building an effective QMS ... understanding medians...


Open Access

One Good Idea: Steer Your Career

by Goffnett, Sean

An individual development plan (IDP) focuses on developing a quality talent pool by allowing each individual to create a systematic strategy to improve skills and overall performance....


Open Access

Quality in the First Person: Return to Roots

by Glover, Mike

Exposed to the manufacturing industry at a young age, the author reflects on career exploration and his eventual role in quality at his family's business....


Open Access

Making Connections

by Brown, Marshall

Whether you’re searching for a job or not, building a network of professional connections is important for career development....


Innovation Imperative: Making Choices

by Merrill, Peter

When you think about how to steer your career, it’s important not to steer too hard. Life presents many opportunities, and if you are trying to force your way through, you will miss the opportunities that come your way....


Insurance Policy

by Minckler, William

Using a quality-centric approach, the Ohio Department of Job and Family Services in 2012 embarked on an initiative to create an enterprise content management system to manage, safeguard and accelerate the use of key informational assets....


Open Access

Quality in the First Person: Saying Goodbye to Dad

by Mazur, Glenn

How one family used analytic hierarchy process to evaluate the choices and agree on the best solution for end-of-life care for a family member....


Open Access

Making the Rounds

by Volland, Jennifer

Executive leader rounding helps organization leaders connect with the voice of the customer and understand day-to-day procedures to identify needs or shortcomings in service delivery....


Open Access

A Place to Call Home

by Leonard, Denis; Zajicek, Gary

Builder leverages quality toolbox, culture to construct house for "Extreme Makeover" TV show....


Open Access

Career Corner: Serve and Learn

by Lindborg, Henry J.

Board membership is a meaningful way to grow....


Open Access

Learning From Experience

by Behling, David

Seven thought leaders offer their take on lean’s impact, opportunities and challenges....


Open Access

Fresh Perspective

by Radziwill, Nicole M.; Owens, Tracy;

The relationships among technology, innovation and quality are based on creating new value and sustaining the ability to continue creating it. Leveraging these relationships can help in releasing your creative spirit....


Open Access

Quality in the First Person: Purpose and Principle

by Vora, Manu K.

Lifelong volunteer and teacher reflects on the value of giving back....


Open Access

Career Corner: Switch Gears

by Westcott, Russell

Beat job boredom and burnout with reinvention....


Open Access

Salary Survey 2013: Behind the Results

by Hansen, Max Christian

The 2013 Salary Survey was sent to ASQ 44,945 members. There were 7,504 individual responses, for a response rate of 16.7%....


The Service Quality Platform

by Swersey, Arthur J.

A five-step framework helps service organizations lay the foundation for building a service quality program....


2013 Salary Survey: Part 2, Section 23. Base Earnings by Education and Training

by Hansen, Max Christian

The independent consultants who respond to QP’s Salary Survey are, of course, a smaller group than the regular employees. This year in the United States, 62 consultants reported working part-time and 109 full-time....


2013 Salary Survey: Part 1, Section 20. Size of Raise and Additional Annual Payments

by Hansen, Max Christian

In 2009, the percentage of North American quality professionals not expecting a raise in salary hit an all-time high of 38%. That number has dropped since then, although the dropping stalled in 2012....


2013 Salary Survey: Part 1, Section 19. Salary by Gender and Age

by Hansen, Max Christian

In the United States, 68.4% of the full-time workers who participated in the QP Salary Survey are men. With an average salary of $91,070, they earn an average of $9,158 more than their female counterparts....


2013 Salary Survey: Part 1, Section 18. Salary by Exemplar Global Certification

by Hansen, Max Christian

Worldwide, 14.2% of the surveyed quality professionals have at least one Exemplar Global certification. Canadian and U.S. respondents held 49 of the 72 certifications listed as choices in the salary survey, which are divided into two tables....


2013 Salary Survey: Part 1, Section 17. Salary by Highest Level of Ed. and Yrs. of Exp. in Quality

by Hansen, Max Christian

Year after year, the QP Salary Survey shows that education pays off in higher salaries for quality professionals. The two most advanced degrees, the master’s degree and doctorate, seem to pay especially large dividends....


2013 Salary Survey: Part 1, Section 16. Salary by Highest Level of Education

by Hansen, Max Christian

Year after year, the QP Salary Survey shows that education pays off in higher salaries for quality professionals. The two most advanced degrees, the master’s degree and doctorate, seem to pay especially large dividends....


2013 Salary Survey: Part 1, Section 15. Salary by Extent of Quality Responsibilities

by Hansen, Max Christian

In QP’s quality survey, respondents are asked: “In your company, how many people do you think have quality responsibilities stated in their job descriptions?” In 2009, a majority noted a figure of 25% or less....


2013 Salary Survey: Part 1, Section 14. Salary by Organization Quality Infrastructure

by Hansen, Max Christian

If you work in a quality department, there’s a good chance you work in one whose size has been stable for a while. For several years, between 35% and 44% of respondents reported that their department had stayed the same size during the past year....


2013 Salary Survey: Part 1, Section 13. Salary by Geographic Location

by Hansen, Max Christian

Of the quality professionals who participated in this year’s salary survey, the vast majority live in North America. Only 0.85% of the respondents work outside of the United States, Canada and Mexico (Table 1)....


2013 Salary Survey: Part 1, Section 12. Salary by Industry

by Hansen, Max Christian

Year after year, respondents from North America are more likely to work in the manufacturing sector than the service sector. But, also perennially, the workers in service industries bring home, on average, bigger paychecks....


2013 Salary Survey: Part 1, Section 11. Salary by Division Size, Org. Size and Location of HQs

by Hansen, Max Christian

For quality professionals, it pays to work in a larger organization. And, within the larger organizations, it seems that the larger the division you work in, the larger your paycheck....


2013 Salary Survey: Part 1, Section 10. Salary by Number of Employees Overseen

by Hansen, Max Christian

In the United States and Canada, the majority of survey respondents oversee the work of other employees. Asked whether they supervise others, 36.2% of U.S. respondents declined to answer, and this section will deal only with those who did answer....


2013 Salary Survey: Part 1, Section 9. Salary by No. of Yrs. in Crnt Position and in Quality Field

by Hansen, Max Christian

Section 8 shows that quality professionals don’t seem to be strongly rewarded for staying in one position for a long time. Table 1 of this section shows that respondents don’t tend to stay in one position for too long....


2013 Salary Survey: Part 1, Section 8. Salary by Number of Years in Current Position

by Hansen, Max Christian

Each year, QP salary survey looks at respondents’ salaries by their tenure in their current position. And each year, one data point of interest is how many professional are new to their positions that year....


2013 Salary Survey: Part 1, Section 7. Salary by Nonexempt vs. Exempt Status

by Hansen, Max Christian

Quality professionals who are paid for overtime earn less than those who are exempt from such pay. In the US, the 85.6% of respondents who said they’re exempt from receiving overtime earn an average of $31,438 more than the respondents who are nonexempt....


2013 Salary Survey: Part 1, Section 5. Salary by Six Sigma Training

by Hansen, Max Christian

Year after, QP’s salary survey shows that it pays to get Six Sigma training. As Figure 1 shows, U.S. respondents who’ve completed any level of Six Sigma training earned $16,826 more on average than those without any Six Sigma training....


2013 Salary Survey: Part 1, Section 6. Salary by Number of Work Hours

by Hansen, Max Christian

If you’re from the United States, it’s likely you work a lot of hours. Each year, QP’s salary survey shows that more than 40% of U.S. respondents work on average more than 45 hours per week....


2013 Salary Survey: Part 1, Section 4. Salary by ASQ and Exemplar Global Certification

by Hansen, Max Christian

In North America, 58.2% of respondents to QP’s salary survey held at least one ASQ certification. As Table 1 shows, the two certifications held by most respondents are certified quality auditor (23.9% of respondents) and certified quality engineer (22%)....


2013 Salary Survey: Part 1, Section 3. Salary by Number of Years of Experience in the Quality Field

by Hansen, Max Christian

Over the 27 years QP has been conducting its salary survey, results have consistently shown that quality professionals are rewarded for their years in the profession....


2013 Salary Survey: Part 1, Section 2. Salary by U.S. Regions and Canadian Provinces

by Hansen, Max Christian

Average salaries of quality professionals vary widely by state or province. In the United States, the highest-paying region provides salaries 9.2% higher than the national average, while the lowest-paying region comes in at 9.3% below that average....


2013 Salary Survey: Part 1, Section 1. Salary by Job Title

by Hansen, Max Christian

Of those who responded to this year’s salary survey, the vast majority are employees of a single organization, and of these, most work full time. Part 1 of this report, consisting of sections 1-19, address these respondents....


Open Access

Words to Work By

by QP Staff

Readers shared their favorite quality quotes and reflected on the wisdom of the words....


Open Access

Inside Job

by Seibert, Jerry H.; Schiemann, William A.

The relationship between business performance and internal service quality is well documented, as are changes in internal service levels over time and the impact of outsourcing on internal service quality....


Open Access

At Your Service

by Schmidt, Megan

Servant leadership is a timeless concept that is especially relevant for quality organizations because of its relationship with continuous improvement. Organizations benefit from servant leadership because it creates more effective and innovative teams....


Innovation Imperative: Changing Tides

by Merrill, Peter

We are currently in a perfect storm for global change. The global marketplace is changing and advances with technology are dramatically changing the way we complete even the simplest tasks. We are responding to change by innovating....


Open Access

Perspectives: Action Required

by Veenstra, Cindy P.; Walters, Glenn

IN ITS EFFORT to advance ideas, research and practice in science, technology, engineering and mathematics (STEM) education and workforce, ASQ’s Education Division co-sponsored the third annual Advancing the STEM Agenda Conference earlier this year....


Open Access

Career Corner: The Dilbert Syndrome

by Lindborg, Henry

Ways managers can cure survey cynicism among employees....


Open Access

Career Corner: The Gift of Growth

by ReVelle, Jack

For both mentors and mentees, mentorship is an invaluable experience....


Open Access

Back to Basics: According to Plan

by Port, Jonathan

Regardless of the purpose, audits must be properly planned so they’re successful and valuable. Often, this crucial step receives scant attention. The audit process should be divided into three equal parts: planning, execution and follow-up....


On the Map

by Schmidt, Megan

The City of Irving, TX, engages the hearts and minds of its employees to drive world-class performance. It became the second municipality to receive a Baldrige award in the program’s 25 year history in 2012....


Raising the Bar

by Bertels, Thomas; Buthmann, Arne

Many large organizations have invested in operational excellence initiatives. Some organizations are motivated by potential cost savings, while others are looking for culture change or a common language for solving problems....


Reinventing Excellence

by Buckman, Jim; Buckman, Mary Beth

How Corning used quality to maintain its legacy of innovation for 160 years....


Open Access

Career Corner: Stake Your Ground

by Lindborg, Henry

Stakeholder analysis has become standard practice among quality practitioners....


Getting a Good Read

by Bruns, Todd; Bai, Rendong

The internet has forced libraries to focus on enhancing customer service through quality management. LibQUAL+ is a tool to evaluate library customer service and engage patrons as partners to close the gap between experienced and expected service....


Open Access

To All Corners of Kenya

by Darabi, Tiffany

Effective supply chains deliver products on schedule and within budget to customers. Those customers shouldn’t have to think about the behind-the-scenes process or worry about whether the goods will be delivered on time....


Heart of the Matter

by Aba, Eli Kofi; Hayden, Michael A.

The goal of most processes in the manufacturing and service industries is to produce products or services that exhibit little to no variation. Variation is defined as “where no two items or services are exactly the same.”...


Open Access

Career Corner: Build Your Economic Case

by Westcott, Russell T.

Do you realize that one of the greatest means for professional development is attending a quality industry conference? But first, you need to get there....


Open Access

Know the Why

by Ramsay, Owen

One of the primary reasons improvement projects fail is a lack of alignment with an organization’s vision, mission, goals and objectives. In an attempt to avoid that issue, a government agency in Guyana deployed a multi-tool method for improvement....


Open Access

The Right Blend

by Vanicek, Vera

Faced with cost reductions and scheduling changes, a chemotherapy mixing room (CMR) implemented the define, measure, analyze, improve and control method and lean tools to optimize operations....


Open Access

Quality in the First Person: Failure of Inspection

by Austin, Alan L.

Inspection often occurs at the end of the production line. As a result, the information gained from identifying problem pieces comes too late to make adjustments in the process, let alone isolate places in the process that are causing the problem....


Salary Survey 2012: Crunching the Numbers

by Hansen, Max Christian

The 2012 survey was sent to 54,337 members. Of the 6,857 individuals who started the survey, 6,857 completed the questionnaire for a response rate of 11.2%....


3.4 per Million: No Specification? No Problem

by Breyfogle, Forrest W. III

In a column earlier this year I referenced a nine-step approach for determining an organization’s long-lasting operational metrics and how to decide where to focus improvement efforts so the entire enterprise benefits....


Open Access

Career Corner: Trade Your Expertise

by Westcott, Russell T.

Most readers have an idea of what a mentor is. Perhaps you have received counsel or knowledge from an experienced mentor or mentored a person seeking your advice. But there is a lesser-known mentoring relationship—a peer-to-peer relationship....


Open Access

Salary Survey 2012: Part 1, Section 5: Salary by Six Sigma Training

by Hansen, Max Christian

S. employees, Canadian employees, international employees Salary by highest level of Six Sigma training for Canadian respondents / Figure 3 115,929 170,000 133,600 91,538 89,811 79,511 84,000 87,750 103,314 92,094 84,608 77,523 65,000 94,000 105,062 84,8...


Salary Survey 2012: Part 1, Section 1: Salary by Job Title

by Hansen, Max Christian

Figure 1 includes results for: x Full- time employees, part- time employees, x U. S. employees, Canadian employees, International employees Salary by job title for U. S. respondents / FIgUre 1 46,884 50,558 53,970 56,246 57,718 69,279 70,094 72,261 74,13...


Salary Survey 2012: Part 1, Section 2: Salary by U.S. Regions and Canadian Provinces

by Hansen, Max Christian

South Carolina 1.4% 96.8 North Carolina 3.6% 95.3 Tennessee 2.1% 89.6 Kentucky 1.3% 89.9 WV 0.3% 92.9 Virginia 2.9% 95.8 Maryland 2.1% 123.4 Delaware 0.4% 108.2 D. C. 0.1% 144.4 New Jersey 2.1% 128.6 Connecticut 1.7% 132.7 RI 0.3% 125.5 MA 3.5% 121.4 Mai...


Salary Survey 2012: Part 1, Section 3: Salary by Number of Years of Experience in the Quality Field

by Hansen, Max Christian

Salary by years in quality and job title for U. S. respondents / Table 1 ConTinued) Minimum Maximum Standard deviation Count Mean Median Analyst no experience $ 80,000 $ 129,000 $ 22,218 4 $ 97,800 $ 84,000 less than 1 year 28,000 77,800 19,915 7 50,114 ...


Salary Survey 2012: Part 1, Section 4: Salary by ASQ and RABQSA International Certification

by Hansen, Max Christian

Percentage of respondents holding aSQ certifications / Table 1 2012 2010 2008 Certified quality auditor 22.9% 24.1% 24.2% Certified quality engineer 20.4 23.7 21.6 Certified manager of quality/ organizational excellence 12.6 13.7 12.6 Certified Six Sigma...


Salary Survey 2012: Part 1, Section 6: Salary by Number of Work Hours

by Hansen, Max Christian

117,746 105,228 99,432 93,146 80,680 72,965 56,449 0 $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 $ 120,000 More than 60 hours ( 1.8%) 56- 60 hours ( 6%) 51- 55 hours ( 10%) 46- 50 hours ( 26%) 41- 45 hours ( 39.9%) 36- 40 hours ( 15.2%) 35 or fewer hou...


Salary Survey 2012: Part 1, Section 7: Salary by Nonexempt vs. Exempt Status

by Hansen, Max Christian

com 44 Exempt vs. nonexempt status by job title / Figure 2 Percentage exempt and average salary by job title for U. S. respondents / Figure 3 11.5 13.3 19 64.5 69.6 71.4 75.1 77 80.6 81.7 84.6 89.9 91 91.9 92.2 93.9 94.1 94.6 95.1 95.4 97.2 98.5 99.6 88....


Salary Survey 2012: Part 1, Section 8: Salary by Number of Years in Current Position

by Hansen, Max Christian

com 50 SponSored by Salary by time in current position for U. S. respondents / Figure 2 Salary by time in current position for Canadian respondents / Figure 3 93,287 87,271 90,357 84,833 85,039 85,433 0 $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 More ...


Salary Survey 2012: Part 1, Section 9: Salary by No. of Years in Current Position and in Quality

by Hansen, Max Christian

Part 1. Regular Employee Results Section 9. Salary by Number of Years in Current Position and in the Quality Field Longevity.s Effect On Earnings Cross- tabulation of the number of years in current position and in the quality field / Table 1 In a positio...


Salary Survey 2012: Part 1, Section 10: Salary by Number of Employees Overseen

by Hansen, Max Christian

QP 65 QP Salary Survey 2 0 1 2 Salary by number of employees overseen for U. S. respondents / Figure 2 Salary by number of employees overseen for Canadian respondents / Figure 3 125,378 111,064 100,758 102,717 93,924 89,209 85,176 76,431 0 $ 20,000 $ 40,...


Salary Survey 2012: Part 1, Section 11: Salary by Division Size, Org Size and Location of HQ

by Hansen, Max Christian

Salary by division size for U. S. respondents / Figure 3 Salary by division size for Canadian respondents / Figure 4 104,974 104,656 97,212 90,354 84,140 80,486 73,220 84,729 0 $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 More than 10,000 ( 4.5%) 5,001-...


Salary Survey 2012: Part 1, Section 12: Salary by Industry

by Hansen, Max Christian

Transportation and aerospace products 12.8 80,965 24.7 79,706 other products 5.3 78,625 4.7 78,111 Service sector 28.5% $ 90,449 42.8 $ 93,453 Construction services 5.4 90,114 7.0% 85,600 Consulting and other professional, scientific and technical servic...


Salary Survey 2012: Part 1, Section 13: Salary by Geographic Location

by Hansen, Max Christian

Countries where respondents work / Table 1 Count Percentage United States 5,028 83.97% Canada 342 5.71 Mexico 79 1.32 China 63 1.05 India 50 0.84 australia 33 0.55 Saudi arabia 29 0.48 Singapore 25 0.42 Malaysia 24 0.40 Trinidad and Tobago 21 0.25 United...


Salary Survey 2012: Part 1, Section 14: Salary by Organizational Quality Infrastructure

by Hansen, Max Christian

Salary by quality department membership for U. S. respondents / Table 3 Part of a quality department Not part of a quality department Percentage Average salary Percentage Average salary All respondents 80.7% $ 84,445 19.3% $ 96,346 analyst 63 64,330 37 7...


Salary Survey 2012: Part 1, Section 15: Salary by Extent of Quality Responsibilities

by Hansen, Max Christian

S. employees, x Canadian employees, international employees Salary by extent of quality duties for Canadian respondents / Figure 2 100,000 93,132 95,187 93,171 80,510 0 $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 0% of duties are quality related ( 0.3%...


Salary Survey 2012: Part 1, Section 16: Salary by Highest Level of Education

by Hansen, Max Christian

In Canada, it was more than 68%. Salary by highest level of education for U. S. respondents / Figure 1 115,202 99,817 85,630 68,627 69,940 61,779 62,974 50,000 0 $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 $ 120,000 Doctorate ( 2.95%) Master's degree (...


Salary Survey 2012: Part 1, Section 17: Salary by Highest Level of Educ. and No. of Yrs. in Quality

by Hansen, Max Christian

Qp 157 Salary by highest level of education and years in quality for U. S. respondents / Figure 1 51,289 64,242 76,781 59,756 65,897 75,339 71,705 89,217 99,561 85,232 103,187 113,211 99,562 109,591 138,626 $ 20,000 0 $ 40,000 $ 60,000 $ 80,000 $ 100,000...


Salary Survey 2012: Part 1, Section 18: Salary by RABQSA International Certification

by Hansen, Max Christian

Part 1. Regular Employee Results Section 18. Salary by RABQSA International Certification Details on RABQSA Certifications Salary by RABQSA certifications for U. S. respondents / Table 1 Aged care professional APIQ auditor AS9100 aerospace experience aud...


Salary Survey 2012: Part 1, Section 20: Size of Raise and Additional Annual Payments

by Hansen, Max Christian

Historical look at expected size of raise / Table 1 2005 2006 2007 2008 2009 2010 2011 2012 Expect a pay cut 0.2% 0.1% 0.1% 0.3% 1.9% 0.6% 0.5% 0.4% Do not expect a raise 9.8 8.9 7.6 11.2 38 21.4 18.2 18.3 0.1% to 2% increase 13.5 13.3 12.3 13.4 14.8 23....


Salary Survey 2012: Part 1, Section 19: Salary by Gender and Age

by Hansen, Max Christian

A First for Women Part 1. Regular Employee Results Section 19. Salary by Gender and Age Salary by age and gender for U. S. respondents / Figure 1 49,313 65,585 79,906 85,305 90,911 93,681 48,624 68,137 85,815 97,586 96,454 104,053 0 $ 20,000 $ 40,000 $ 6...


Standards Outlook: From the Trenches

by Liebesman, Sandford

ISO 9001 and the COSO internal control guidance document used by financial organizations that must comply with the requirements of the Sarbanes-Oxley Act don’t have a lot in common, but one thing they share is the need to update the current version....


Law and Order

by Schrunk, David G.

The laws created and enforced by government are among the most important works of humankind. They address the most significant societal problems and have a direct impact on human rights, living standards and the quality of life of every person....


Lasting Impression

by Stauffer, Rip; Owens, Debra

A recent paper found that quality initiatives have made significant contributions to three primary indicators of economic well-being: gross domestic product, corporate tax revenues and employment....


Healthy Returns

by Kennedy, Denise; Caselli, Richard J.; Berry, Leonard L.

The future of any enterprise depends on the quality of its customer service. All organizations—even those manufacturing products—are service organizations because all create value for customers by performing services....


Open Access

Hearing Aids

by Brandt, D. Randall

Today, hundreds of organizations regularly conduct surveys and focus groups, solicit comments and complaints, scour social media and gather data from other sources....


Open Access

Career Corner: Risky Reputation

by Lindborg, Henry J.

Formerly the work of marketers, an organization's image and reputation are integral to quality and risk-based management systems. They are everyone's business in sustaining corporate integrity, and they deserve the attention of quality professionals....


Follow the Signs

by Palmer, Brien

Many change models have been proposed, but one stands out: the transtheoretical model, also known as the health behavior change model. The model originates from directly observing how people really did or didn’t change in response to urgent medical needs....


In the Trenches

by Tiwari, Anshuman

Deploying a quality change program is something every organization needs to do sooner or later, whether it involves lean, Six Sigma, the Baldrige criteria, kaizen or any other improvement effort. But managing a change program is a double-edged sword....


Improving on Excellence

by Buckman, Jim; Buckman, Mary Beth

With the changing face of healthcare in the 1990s, the Mayo Clinic started to measure more thoroughly the results of its efforts to track quality. So it enlisted the help of the Juran Institute to begin a full-fledged quality improvement program....


Expert Answers: July 2012

by QP Staff

Reigniting quality ... Going nuclear...


In the Spotlight

by Keathley, Jane

Based on what we know about the skills needed for innovation management, what quality management functions, responsibilities and skills can be applied to manage innovation?...


Open Access

Career Corner: Waiting for the Phone to Ring?

by Westcott, Russell T.

Whether you're employed or unemployed, if you are waiting for the phone to ring or for an email to arrive inviting you to explore a new job opportunity, you are awaiting a miracle. And we all know how often a miracle occurs....


Make the Leap

by Harvey, Jean

Kaizen events, also called kaizen blitzes or workshops, are intensive drives by dedicated teams of workers to fix broken processes or design new ones. They are arguably the best change vehicles in the organizational change fleet....


On the Right Course

by Nejati, Mehran; Ghasemi, Sasan

In today's competitive business environment, organizations do not always limit their concerns to those of shareholders and customers....


Valuable Resource

by Zimmerman, Andrea

Talent development is addressed in three key components of sustainability management systems: international standards, social responsibility (SR) reporting and performance excellence frameworks....


Open Access

One Size Fits All

by Krzykowski, Brett; Hankel, Amanda

There’s a reason why simple tools endure: They work, regardless of the situation. That’s a characteristic shared by the Baldrige Criteria for Performance Excellence....


Open Access

Career Corner: Should You Blow the Whistle?

by Lindborg, Henry J.

Becoming a whistle-blower is no easy choice, even for quality professionals knowledgeable of organizational behavior and accustomed to audit processes with clear guidelines for nonconformance and corrective action....


Standards Outlook: Revised Thinking

by Liebesman, Sandford

COSO developed the internal control integrated framework in 1992 in response to the savings and loan scandals of the 1980s. COSO is now 20 years old and is due for an upgrade to incorporate changes in the financial environment....



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