TQM's Human Resource Component
A survey of manufacturing firms in Georgia examined human resource (HR) factors and outcomes of implementing total quality management (TQM). Of about 350 firms receiving the survey, 91 produced usable results, 35 of these being from firms using TQM....
More, Better, Faster from Total Quality Effort
The plan-do-check-act (PDCA) cycle facilitated breakthrough improvement at Procter & Gamble's (P&G) health care over-the-counter (OTC) clinical division. The Plan step had four components. First, apply the principles of total quality. These included:...
Reduce the Potential Impact of Product Liability on Your Organization
Prevention and information management are tools for dealing with product liability. An early step in these processes is the naming of a product liability expert within the firm. This expert should attend the design review meetings for a new product....
