- Cost of Quality
- Customer Satisfaction and Value
- Engineering
- ISO 14000
- ISO 9000
- Metrics
- Basic Quality
- Product Development and Recall
- Quality Control
- Quality Management
- Quality Tools
- Standards
- Statistical Process Control (SPC)
- Supplier Quality
- Teams
- Total Quality Management
- Career Development
- Food Safety
Quality Glossary
Five years after it published its first glossary of quality terms, ASQ has revised that glossary with updated definitions and new entries, many from the lean glossary published in 2005. This reference of terms, acronyms, and prominent figures in the...
Standards Outlook: Six Lessons Learned From QS-9000
The sun sets on QS-9000, the U.S. automotive standard.
My version of the old joke goes: "When’s your birthday?" "Dec. 15." "What year?" "Every year, so far."...
Quality in the First Person
Five authors provide personal accounts of their quality experiences. In A Hunger for Quality, Robert Nix tells how a temporary job organizing files for a quality control manager turned into a permanent career in quality management. Certified Quality...
Quality in the First Person
Four quality professionals discuss how they used quality principles and tools to improve their personal lives. In Control Charts and Your Real Hourly Wage, Jonathan...
A Necessity To Compete Globally
One of the most important things about quality is to hold on to the quality philosophy. Having been trained at Japan’s Mitsubishi Motors I began to see the contrast between America’s luxury style and Japan’s no waste society....
Roadblocks to Quality
The automotive industry has developed state-of-the-art quality processes and procedures, yet many managers and engineers still do not understand or apply the concepts of variation reduction or trend analysis. This results in the poor quality that...
Quality Glossary
A handy reference is provided of quality terms, acronyms, and key people in the history of quality. Information is derived from a variety of sources and compiled by the editorial staff of the American Society for...
Simplify Your Quality System
It is usual in the automotive industry for companies to coordinate their quality management standards to the QS-9000 manual, the automotive sector derivative of the ISO 9000 series. The organization of ISO 9000:2000 is different, however, and...
Why Quality Gets an 'F'
Despite much media attention focused on the recent Ford-Firestone product failures, there has been very little public discussion among quality professionals linking quality to the deaths and injuries that are the consequence of these failures....
7 Steps to Improved Safety for Medical Devices
In medical devices, Hazard Analysis and Critical Control Point (HACCP) is a quality control process that covers every production phase from raw material procurement through distribution of the finished product. HACCP is a standalone program that...
Concurrent Engineering - A Powerful Enabler of Supply Chain Management
In transforming from traditional manufacturing operations to complete customer order fulfillment enterprises, many companies are implementing supply chain management strategies (SCM) to improve client satisfaction and reduce costs. Integrating product...
Quality Management and Continuous Improvement at Campbell
HACCP (Hazard Analysis Critical Control Point) programs have fit well into the Campbell Soup Co. approach to quality and safety. HACCP is established in over 90% of Campbell plants, where compliance planning and implementation focus on production steps...
Benchmarking Your Plant Against TQM Best-Practices Plants: Part 4 of 4
The Yamaha Motor Manufacturing Company of America plant in Newnan, GA is the fourth and final world-class operation described in a series of articles on quality practices. The quality organization at Newnan includes a quality manager who is a liaison...
Getting Suppliers in on the Quality Act
The supplier quality assistance program of the Army & Air Force Exchange Service (AAFES) provides set-up guidance and on-site reviews of inspection and test functions; quality system audits; inspection and testing training; and certification. Some...
A Report from the Automotive Trenches
QS-9000 compliance helps supplier tiers contribute to the satisfaction of new-car buyers. Supplier quality assurance departments of the Big Three automakers have improved product launches and decreased defects by demanding quality from their tier 1...
9000 Standards?
Both suppliers and customers can benefit from standards. Registration to ISO 9000 helps a supplier: establish the foundations of a quality system; stand out from non-registered competitors; and gain entry to markets otherwise closed. The European...
