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Open Access

Clues About Culture

by Hankel, Amanda

When it comes to building a culture of quality, each organization must develop its own approach. It can be helpful, however, to learn what other organizations around the world are doing and to see how your organization compares....


Journey to Excellence

by Bailey, Dawn Marie

Baldrige executive fellows embarked on capstone projects to address challenges within their organizations. They integrated feedback from other executive fellows and Baldrige award recipients, and applied the Baldrige criteria to find a solution....


Open Access

Blog Boom

by Calfa, Jimena; Graban, Mark; Hunter, John; Stepniowski, Jennifer J.; and Zrymiak, Daniel

Back in the late 1990s—well before 140-character Tweets, before Facebook posts and before LinkedIn discussions—there was the blog. Register at any number of blogging sites and you could set up your own personal or professional website....


Standards Outlook: Revision Runway

by Cressionnie, L.L. "Buddy"

Revision activities on AS9100—Quality management systems—Requirements for aviation, space and defense organizations continue....


3.4 per Million: Conducting FMEAs for Results

by Kubiak, T.M.

Today’s world is fraught with risk. A failure mode and effects analysis (FMEA) is a prevention-based, risk management tool. Its real value is reflected in its use as a long-term, living document....


Expert Answers: June 2014

by QP Staff

Driving service quality ... Evaluating equipment...


Solid Base

by Ahmed, Afaq;

A petroleum and petrochemical plant consists of equipment such as pumps, valves, motors, flanges, pipes, turbines, tanks and pressure vessels. Typically, such plants rely on a global supplier base to procure such equipment....


Open Access

Making the Rounds

by Volland, Jennifer

Executive leader rounding helps organization leaders connect with the voice of the customer and understand day-to-day procedures to identify needs or shortcomings in service delivery....


Open Access

A Place to Call Home

by Leonard, Denis; Zajicek, Gary

Builder leverages quality toolbox, culture to construct house for "Extreme Makeover" TV show....


Safety in the Skies

by Odigie, Michael; Martin, Royce A.; Courbat, Michael; Sinn, John W.

Embracing the notion of continuous improvement, the aviation industry is endeavoring to redefine and fine-tune the way safety is managed....


Open Access

A Step Forward

by Hampton, Debra M. Hay;

The committee draft of ISO 9001:2015 is significantly different from ISO 9001:2008, and includes new terms and clause structure. It also focuses on reducing risk and applying the process approach....


Open Access

One Good Idea: Standard of Living

by Ricker, David

Look to your life for ISO 9001 lessons....


Measure for Measure: Assessing Performance

by Grachanen, Christopher L.

For many calibration and testing laboratories, routine proficiency testing is a requirement for obtaining and maintaining accreditation status....


Standards Outlook: Into the Future

by Reid, R. Dan

During the past 30 years or so, there has been a lot of content in this column and in QP dealing with management system standards (MSS). Well, get ready. ISO MSSs as you know them are about to change, starting as soon as next year....


Open Access

Quality in the First Person: Super Powers

by Schmidt, Megan

In honor of National Engineers Week, QP took a closer look at what makes engineers and the profession super by asking the global engineering community to weigh in with its thoughts....


Back in Service

by Chakravorty, Satya S.

Machines have evolved from prehistoric tools to sophisticated 21st century devices. Man has been and always will be fascinated by machines and will continue to dream about building something that does what everyone thinks is impossible....


Expert Answers: January 2014

by QP Staff

Selecting KPIs ... Controlling multiple processes...


Standards Outlook: Common Ground

by Gordon, Dale K.

Accreditation by a recognized accreditation board ensures the impartiality and competence of the certification board (CB), and fosters confidence and acceptance of the CB’s certifications by end users in public and private sectors....


Open Access

2013 QP Salary Survey Webcast Powerpoint Presentation

by Hansen, Max Christian

View a PowerPoint presentation to accompany the webcast summarizing and discussing the 2013 QP Salary Survey, featuring author Max Christian Hansen....


Open Access

Salary Survey 2013: Behind the Results

by Hansen, Max Christian

The 2013 Salary Survey was sent to ASQ 44,945 members. There were 7,504 individual responses, for a response rate of 16.7%....


2013 Salary Survey: Part 2, Section 23. Base Earnings by Education and Training

by Hansen, Max Christian

The independent consultants who respond to QP’s Salary Survey are, of course, a smaller group than the regular employees. This year in the United States, 62 consultants reported working part-time and 109 full-time....


2013 Salary Survey: Part 1, Section 20. Size of Raise and Additional Annual Payments

by Hansen, Max Christian

In 2009, the percentage of North American quality professionals not expecting a raise in salary hit an all-time high of 38%. That number has dropped since then, although the dropping stalled in 2012....


2013 Salary Survey: Part 1, Section 19. Salary by Gender and Age

by Hansen, Max Christian

In the United States, 68.4% of the full-time workers who participated in the QP Salary Survey are men. With an average salary of $91,070, they earn an average of $9,158 more than their female counterparts....


2013 Salary Survey: Part 1, Section 18. Salary by Exemplar Global Certification

by Hansen, Max Christian

Worldwide, 14.2% of the surveyed quality professionals have at least one Exemplar Global certification. Canadian and U.S. respondents held 49 of the 72 certifications listed as choices in the salary survey, which are divided into two tables....


2013 Salary Survey: Part 1, Section 17. Salary by Highest Level of Ed. and Yrs. of Exp. in Quality

by Hansen, Max Christian

Year after year, the QP Salary Survey shows that education pays off in higher salaries for quality professionals. The two most advanced degrees, the master’s degree and doctorate, seem to pay especially large dividends....


2013 Salary Survey: Part 1, Section 16. Salary by Highest Level of Education

by Hansen, Max Christian

Year after year, the QP Salary Survey shows that education pays off in higher salaries for quality professionals. The two most advanced degrees, the master’s degree and doctorate, seem to pay especially large dividends....


2013 Salary Survey: Part 1, Section 15. Salary by Extent of Quality Responsibilities

by Hansen, Max Christian

In QP’s quality survey, respondents are asked: “In your company, how many people do you think have quality responsibilities stated in their job descriptions?” In 2009, a majority noted a figure of 25% or less....


2013 Salary Survey: Part 1, Section 14. Salary by Organization Quality Infrastructure

by Hansen, Max Christian

If you work in a quality department, there’s a good chance you work in one whose size has been stable for a while. For several years, between 35% and 44% of respondents reported that their department had stayed the same size during the past year....


2013 Salary Survey: Part 1, Section 13. Salary by Geographic Location

by Hansen, Max Christian

Of the quality professionals who participated in this year’s salary survey, the vast majority live in North America. Only 0.85% of the respondents work outside of the United States, Canada and Mexico (Table 1)....


2013 Salary Survey: Part 1, Section 12. Salary by Industry

by Hansen, Max Christian

Year after year, respondents from North America are more likely to work in the manufacturing sector than the service sector. But, also perennially, the workers in service industries bring home, on average, bigger paychecks....


2013 Salary Survey: Part 1, Section 11. Salary by Division Size, Org. Size and Location of HQs

by Hansen, Max Christian

For quality professionals, it pays to work in a larger organization. And, within the larger organizations, it seems that the larger the division you work in, the larger your paycheck....


2013 Salary Survey: Part 1, Section 10. Salary by Number of Employees Overseen

by Hansen, Max Christian

In the United States and Canada, the majority of survey respondents oversee the work of other employees. Asked whether they supervise others, 36.2% of U.S. respondents declined to answer, and this section will deal only with those who did answer....


2013 Salary Survey: Part 1, Section 9. Salary by No. of Yrs. in Crnt Position and in Quality Field

by Hansen, Max Christian

Section 8 shows that quality professionals don’t seem to be strongly rewarded for staying in one position for a long time. Table 1 of this section shows that respondents don’t tend to stay in one position for too long....


2013 Salary Survey: Part 1, Section 8. Salary by Number of Years in Current Position

by Hansen, Max Christian

Each year, QP salary survey looks at respondents’ salaries by their tenure in their current position. And each year, one data point of interest is how many professional are new to their positions that year....


2013 Salary Survey: Part 1, Section 7. Salary by Nonexempt vs. Exempt Status

by Hansen, Max Christian

Quality professionals who are paid for overtime earn less than those who are exempt from such pay. In the US, the 85.6% of respondents who said they’re exempt from receiving overtime earn an average of $31,438 more than the respondents who are nonexempt....


2013 Salary Survey: Part 1, Section 5. Salary by Six Sigma Training

by Hansen, Max Christian

Year after, QP’s salary survey shows that it pays to get Six Sigma training. As Figure 1 shows, U.S. respondents who’ve completed any level of Six Sigma training earned $16,826 more on average than those without any Six Sigma training....


2013 Salary Survey: Part 1, Section 6. Salary by Number of Work Hours

by Hansen, Max Christian

If you’re from the United States, it’s likely you work a lot of hours. Each year, QP’s salary survey shows that more than 40% of U.S. respondents work on average more than 45 hours per week....


2013 Salary Survey: Part 1, Section 4. Salary by ASQ and Exemplar Global Certification

by Hansen, Max Christian

In North America, 58.2% of respondents to QP’s salary survey held at least one ASQ certification. As Table 1 shows, the two certifications held by most respondents are certified quality auditor (23.9% of respondents) and certified quality engineer (22%)....


2013 Salary Survey: Part 1, Section 3. Salary by Number of Years of Experience in the Quality Field

by Hansen, Max Christian

Over the 27 years QP has been conducting its salary survey, results have consistently shown that quality professionals are rewarded for their years in the profession....


2013 Salary Survey: Part 1, Section 2. Salary by U.S. Regions and Canadian Provinces

by Hansen, Max Christian

Average salaries of quality professionals vary widely by state or province. In the United States, the highest-paying region provides salaries 9.2% higher than the national average, while the lowest-paying region comes in at 9.3% below that average....


2013 Salary Survey: Part 1, Section 1. Salary by Job Title

by Hansen, Max Christian

Of those who responded to this year’s salary survey, the vast majority are employees of a single organization, and of these, most work full time. Part 1 of this report, consisting of sections 1-19, address these respondents....


Open Access

At Your Service

by Schmidt, Megan

Servant leadership is a timeless concept that is especially relevant for quality organizations because of its relationship with continuous improvement. Organizations benefit from servant leadership because it creates more effective and innovative teams....


Expert Answers: November 2013

by Laman, Scott A.

Sampling plans for reliability testing...


For the Greater Good

by Badrick, Tony; Kehrer, Sue; Reid, Elizabeth

When the Coffs Harbour Laboratory of Sullivan Nicolaides Pathology in Australia implemented an environmental management system, it realized financial savings, reduced waste and improved operational efficiencies, and saw increased staff engagement....


Get There Faster

by Andell, Jonathon L.

While traditional value stream maps, 5S workplace organization and spaghetti diagrams are crucial tools for the lean practitioner, they do not lend themselves readily to quantifying waste associated with transporting things throughout a facility....


Open Access

5S Shakeup

by Casey, John

There are secrets about 5S that lean experts often overlook because nobody ever clued them in. Before revealing the secrets, however, there are a few questions to answer: What is 5S? Why is 5S important to implement?...


Open Access

Quality vs. Safety

by Ghaleiw, Mustafa

In the oil and gas industries, quality can no longer be viewed as a nice-to-have feature. Today, quality must be considered a top priority to ensure safety throughout an organization’s operations and processes...


Standards Outlook: Checking the Checkers

by Russell, J. P.

ISO 19011:2011—Guidelines for auditing management systems provides guidance for managing audit programs. Clause 5.6 provides guidance on improving an audit program, just as other departments in an organization are expected to continue to improve....


Open Access

Standard Wise

by Combs, Oscar

View ISO 9001 as more than a QMS standard to lift business performance to new heights....


Dig Deeper

by Chadha, Rajeev

Sort,store, shine, standardize and sustain (5S) is a lean process for creating and maintaining an organized, clean, safe and high-performing workplace....


On the Map

by Schmidt, Megan

The City of Irving, TX, engages the hearts and minds of its employees to drive world-class performance. It became the second municipality to receive a Baldrige award in the program’s 25 year history in 2012....


Open Access

Feeling Connected

by Port, Jonathan D.

Each of us desires to be heard and understood, affirmed, blessed, safe, touched, chosen and included. Understanding these desires in each person can lead to high-performing work relationships, motivated employees and better quality....


Open Access

Career Corner: Stake Your Ground

by Lindborg, Henry

Stakeholder analysis has become standard practice among quality practitioners....


Open Access

Perspectives: Bank on It

by Kumiega, Andrew; Davis, Michael; Van Vliet, Ben

Automated trading, including high-frequency trading, now accounts for more than 70% of daily trading volume. Though not everyone agrees, most academic studies support the claim that automation benefits the overall functioning of society and markets....


The Power of Prediction

by Kruger, Gregory A.

Inconsistent supplier delivery can negatively impact an organization’s ability to serve its customers. Using quality and statistical methods can help predict demand and minimize the impact of supplier inconsistency....


Open Access

Balancing Act

by Montgomery, Eda Ross; Neway, Justin

With common quality methods and standards in place, manufacturing organizations share a daunting challenge: an increased volume of electronic and paper-based data collected during process development and manufacturing....


Standards Outlook: World View

by Liebesman, Sandford

The global economy has provided organizations with many opportunities that didn’t exist even 10 years ago. On the other hand, the internet and extensive outsourcing have “flattened” the Earth, presenting organizations with many new risks....


Tool Time

by Liu, Shu

“Does everybody know what time it is? It’s ‘Tool Time’!” On “Home Improvement,” one of the most watched TV sitcoms in the U.S. in the 1990s, Tim and his assistant, Al, demonstrated to their television audience what tools they had and how to use them....


Standards Outlook: What’s Cooking?

by Schnoll, Les

The U.S. Federal Drug Administration Food Safety Modernization Act is another milestone in food safety—the latest step to supplement hazard analysis and critical control point programs that have been mandated for a variety of commodities....


Statistics Roundtable: Let's Be Realistic

by Anderson-Cook, Christine M.

Decision making is all about understanding and comparing trade-offs between choices: What benefits are possible, what are the risks and can they be mitigated, and what will each of the alternatives cost?...


Standards Outlook: Confidence Game

by Gordon, Dale K.

For the second time in my 55 years on this Earth, we are seeing a crisis of confidence. This stems from many factors, including the devastating recession of 2008 to 2009 and the slow and painful global economic recovery we are witnessing....


Innovation Imperative: Seize the Opportunity

by Merrill, Peter

I bought a copy of the Scientific American and skimmed through the articles during my flight until I came to Michael Webber’s, “How to Make the Food System More Energy Efficient.” He had my attention....


Open Access

Apples to Oranges?

by Surak, John G.;

Consumers around the world demand safe food. Through the years, retailers and food companies have pushed their suppliers to have food safety systems and improve on them. The drive started with suppliers being required to have third-party good GMP audits....


Before the Fact

by Mehta, Bob

The FDA has ratcheted up its surveillance and inspection activities on the suppliers of food and dietary supplements. Growing concern over protection of America’s food chain has been voiced by the FDA’s commissioner of food and drugs....


Open Access

The Right Ingredients

by Zaidi, Syed Wasi Asghar;

In Out of the Crisis, W. Edwards Deming writes, “Everyone doing his best is not the answer. It is first necessary that people know what to do.” To ensure people know exactly what to do, all activities within the organization should be system oriented....


Standards Outlook: Keeping Watch

by Russell, J.P.

Supply chain management is important to ensure organizations can compete in the global market. Organizations continue to focus on core competencies, resulting in greater dependence on high-quality materials and services from suppliers....


Open Access

The Right Blend

by Vanicek, Vera

Faced with cost reductions and scheduling changes, a chemotherapy mixing room (CMR) implemented the define, measure, analyze, improve and control method and lean tools to optimize operations....


Online Figures - Ramsay

by Ramsay, Owen

Year Verct( dys) # Rpts FinRpts InvTech #_ Staff 2003 296 31 13 1.00 216 2004 829 24 11 2.24 190 2005 309 22 12 1.65 210 2006 222 22 9 2.35 225 2007 171 17 5 3.58 247 Verct( dys) = verification of claims cycle time # rpts = number of reports for the boar...


Measure for Measure: What If?

by Bucher, Jay L.

There are no requirements that call for traceable calibration to the National Institute of Standards and Technology or any other National Metrology Institute (NMI). Nor are there any requirements for other countries to be traceable to their NMIs....


Open Access

Online Figures - One Good Idea

by Sundararajan, K.

Innovation Example Novel idea Mobile phone Problem as an opportunity Post- it Same application with different features MS Windows, Apple OS Multifunctional gadget Swiss knife Input/ characteristic a b c d e Risk score ( 1/ a* b* c* d* e) X1 X2 X3 Etc. In...


Salary Survey 2012: Crunching the Numbers

by Hansen, Max Christian

The 2012 survey was sent to 54,337 members. Of the 6,857 individuals who started the survey, 6,857 completed the questionnaire for a response rate of 11.2%....


Open Access

Salary Survey 2012: Part 1, Section 5: Salary by Six Sigma Training

by Hansen, Max Christian

S. employees, Canadian employees, international employees Salary by highest level of Six Sigma training for Canadian respondents / Figure 3 115,929 170,000 133,600 91,538 89,811 79,511 84,000 87,750 103,314 92,094 84,608 77,523 65,000 94,000 105,062 84,8...


Salary Survey 2012: Part 1, Section 1: Salary by Job Title

by Hansen, Max Christian

Figure 1 includes results for: x Full- time employees, part- time employees, x U. S. employees, Canadian employees, International employees Salary by job title for U. S. respondents / FIgUre 1 46,884 50,558 53,970 56,246 57,718 69,279 70,094 72,261 74,13...


Salary Survey 2012: Part 1, Section 2: Salary by U.S. Regions and Canadian Provinces

by Hansen, Max Christian

South Carolina 1.4% 96.8 North Carolina 3.6% 95.3 Tennessee 2.1% 89.6 Kentucky 1.3% 89.9 WV 0.3% 92.9 Virginia 2.9% 95.8 Maryland 2.1% 123.4 Delaware 0.4% 108.2 D. C. 0.1% 144.4 New Jersey 2.1% 128.6 Connecticut 1.7% 132.7 RI 0.3% 125.5 MA 3.5% 121.4 Mai...


Salary Survey 2012: Part 1, Section 3: Salary by Number of Years of Experience in the Quality Field

by Hansen, Max Christian

Salary by years in quality and job title for U. S. respondents / Table 1 ConTinued) Minimum Maximum Standard deviation Count Mean Median Analyst no experience $ 80,000 $ 129,000 $ 22,218 4 $ 97,800 $ 84,000 less than 1 year 28,000 77,800 19,915 7 50,114 ...


Salary Survey 2012: Part 1, Section 4: Salary by ASQ and RABQSA International Certification

by Hansen, Max Christian

Percentage of respondents holding aSQ certifications / Table 1 2012 2010 2008 Certified quality auditor 22.9% 24.1% 24.2% Certified quality engineer 20.4 23.7 21.6 Certified manager of quality/ organizational excellence 12.6 13.7 12.6 Certified Six Sigma...


Salary Survey 2012: Part 1, Section 6: Salary by Number of Work Hours

by Hansen, Max Christian

117,746 105,228 99,432 93,146 80,680 72,965 56,449 0 $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 $ 120,000 More than 60 hours ( 1.8%) 56- 60 hours ( 6%) 51- 55 hours ( 10%) 46- 50 hours ( 26%) 41- 45 hours ( 39.9%) 36- 40 hours ( 15.2%) 35 or fewer hou...


Salary Survey 2012: Part 1, Section 7: Salary by Nonexempt vs. Exempt Status

by Hansen, Max Christian

com 44 Exempt vs. nonexempt status by job title / Figure 2 Percentage exempt and average salary by job title for U. S. respondents / Figure 3 11.5 13.3 19 64.5 69.6 71.4 75.1 77 80.6 81.7 84.6 89.9 91 91.9 92.2 93.9 94.1 94.6 95.1 95.4 97.2 98.5 99.6 88....


Salary Survey 2012: Part 1, Section 8: Salary by Number of Years in Current Position

by Hansen, Max Christian

com 50 SponSored by Salary by time in current position for U. S. respondents / Figure 2 Salary by time in current position for Canadian respondents / Figure 3 93,287 87,271 90,357 84,833 85,039 85,433 0 $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 More ...


Salary Survey 2012: Part 1, Section 9: Salary by No. of Years in Current Position and in Quality

by Hansen, Max Christian

Part 1. Regular Employee Results Section 9. Salary by Number of Years in Current Position and in the Quality Field Longevity.s Effect On Earnings Cross- tabulation of the number of years in current position and in the quality field / Table 1 In a positio...


Salary Survey 2012: Part 1, Section 10: Salary by Number of Employees Overseen

by Hansen, Max Christian

QP 65 QP Salary Survey 2 0 1 2 Salary by number of employees overseen for U. S. respondents / Figure 2 Salary by number of employees overseen for Canadian respondents / Figure 3 125,378 111,064 100,758 102,717 93,924 89,209 85,176 76,431 0 $ 20,000 $ 40,...


Salary Survey 2012: Part 1, Section 11: Salary by Division Size, Org Size and Location of HQ

by Hansen, Max Christian

Salary by division size for U. S. respondents / Figure 3 Salary by division size for Canadian respondents / Figure 4 104,974 104,656 97,212 90,354 84,140 80,486 73,220 84,729 0 $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 More than 10,000 ( 4.5%) 5,001-...


Salary Survey 2012: Part 1, Section 12: Salary by Industry

by Hansen, Max Christian

Transportation and aerospace products 12.8 80,965 24.7 79,706 other products 5.3 78,625 4.7 78,111 Service sector 28.5% $ 90,449 42.8 $ 93,453 Construction services 5.4 90,114 7.0% 85,600 Consulting and other professional, scientific and technical servic...


Salary Survey 2012: Part 1, Section 13: Salary by Geographic Location

by Hansen, Max Christian

Countries where respondents work / Table 1 Count Percentage United States 5,028 83.97% Canada 342 5.71 Mexico 79 1.32 China 63 1.05 India 50 0.84 australia 33 0.55 Saudi arabia 29 0.48 Singapore 25 0.42 Malaysia 24 0.40 Trinidad and Tobago 21 0.25 United...


Salary Survey 2012: Part 1, Section 14: Salary by Organizational Quality Infrastructure

by Hansen, Max Christian

Salary by quality department membership for U. S. respondents / Table 3 Part of a quality department Not part of a quality department Percentage Average salary Percentage Average salary All respondents 80.7% $ 84,445 19.3% $ 96,346 analyst 63 64,330 37 7...


Salary Survey 2012: Part 1, Section 15: Salary by Extent of Quality Responsibilities

by Hansen, Max Christian

S. employees, x Canadian employees, international employees Salary by extent of quality duties for Canadian respondents / Figure 2 100,000 93,132 95,187 93,171 80,510 0 $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 0% of duties are quality related ( 0.3%...


Salary Survey 2012: Part 1, Section 16: Salary by Highest Level of Education

by Hansen, Max Christian

In Canada, it was more than 68%. Salary by highest level of education for U. S. respondents / Figure 1 115,202 99,817 85,630 68,627 69,940 61,779 62,974 50,000 0 $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 $ 120,000 Doctorate ( 2.95%) Master's degree (...


Salary Survey 2012: Part 1, Section 17: Salary by Highest Level of Educ. and No. of Yrs. in Quality

by Hansen, Max Christian

Qp 157 Salary by highest level of education and years in quality for U. S. respondents / Figure 1 51,289 64,242 76,781 59,756 65,897 75,339 71,705 89,217 99,561 85,232 103,187 113,211 99,562 109,591 138,626 $ 20,000 0 $ 40,000 $ 60,000 $ 80,000 $ 100,000...


Salary Survey 2012: Part 1, Section 18: Salary by RABQSA International Certification

by Hansen, Max Christian

Part 1. Regular Employee Results Section 18. Salary by RABQSA International Certification Details on RABQSA Certifications Salary by RABQSA certifications for U. S. respondents / Table 1 Aged care professional APIQ auditor AS9100 aerospace experience aud...


Salary Survey 2012: Part 1, Section 20: Size of Raise and Additional Annual Payments

by Hansen, Max Christian

Historical look at expected size of raise / Table 1 2005 2006 2007 2008 2009 2010 2011 2012 Expect a pay cut 0.2% 0.1% 0.1% 0.3% 1.9% 0.6% 0.5% 0.4% Do not expect a raise 9.8 8.9 7.6 11.2 38 21.4 18.2 18.3 0.1% to 2% increase 13.5 13.3 12.3 13.4 14.8 23....


Salary Survey 2012: Part 2, Section 23: Base Earnings by Education and Training

by Hansen, Max Christian

1 28,000 28,000 Certified manager of quality/ organizational excellence 20,000 275,000 86,193 9 112,391 100,000 Certified quality auditor 12,000 180,000 56,553 17 87,066 96,521 Certified quality engineer 12,000 214,245 71,048 10 96,625 82,500 Certified q...


Salary Survey 2012: Part 1, Section 19: Salary by Gender and Age

by Hansen, Max Christian

A First for Women Part 1. Regular Employee Results Section 19. Salary by Gender and Age Salary by age and gender for U. S. respondents / Figure 1 49,313 65,585 79,906 85,305 90,911 93,681 48,624 68,137 85,815 97,586 96,454 104,053 0 $ 20,000 $ 40,000 $ 6...


Law and Order

by Schrunk, David G.

The laws created and enforced by government are among the most important works of humankind. They address the most significant societal problems and have a direct impact on human rights, living standards and the quality of life of every person....


Open Access

Perspectives: Added Structure

by Trotter, A. Mark; Calabrese, Rick; Huang, Li-Chung; Krumenaker, Alice; Palm, Ulo

Global good manufacturing practices (GMP) and regulatory guidelines ensure the “safety, identity, strength, quality (and) purity of drug(s).” Manufacturing and quality control testing of approved drugs fall under these GMP regulations....


Open Access

Career Corner: Risky Reputation

by Lindborg, Henry J.

Formerly the work of marketers, an organization's image and reputation are integral to quality and risk-based management systems. They are everyone's business in sustaining corporate integrity, and they deserve the attention of quality professionals....


Measure for Measure: Measuring Your Worth

by Bucher, Jay L.

I’ve run across this type of situation in which a calibration technician might feel he or she is not as important as others in the organization. Nothing could be further from the truth....


(Re)visionary Thinking

by Briggs, Susan L.K.

The preeminent ISO standard on environmental management, ISO 14001, is being revised to incorporate new approaches in the field of environmental management systems and meet stakeholder expectations that have evolved since it was first published in 1996....


Clever Combination

by Flori, Albert

As software use increases in safety-critical applications, we must implement quality improvement tools and techniques to identify software failures before they have a critical effect on the completed system or a fatal effect on the end user....


Open Access

Pointed in the Right Direction

by Dunmire, Thea; Johnson, Gary L.

Last November, ISO published a new edition of ISO 19011—Guidelines for Auditing Management Systems. This marks a further evolution in management system auditing and in ISO’s approach to the drafting of management system standards....


Expert Answers: September 2012

by QP Staff

Sustaining excellence ... Blood bank error...



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