- Customer Satisfaction and Value
- Engineering
- Environmental Manag. and Sustainability
- Global Quality
- ISO 14000
- ISO 9000
- Lean
- Metrology
- Problem Solving
- Basic Quality
- Process Management
- Quality Control
- Quality Management
- Quality Tools
- Reliability
- Six Sigma
- Social Responsibility
- Standards
- Statistics
- Teams
- ISO 22000
- ISO 26000
- Career Development
- Certification/Registration (management system Standards)
- Risk Management
- Continuous Improvement
Online Figure Volviendo a los Fundamentos
Acción POC Inicio Final Diagrama de espagueti y tiempo de proceso para desmontaje de A/ C Sr. Harrington Sr. Rowan 23 de enero 26 de enero C/ W X Diagrama de espagueti y tiempo de proceso para el proceso de TCI/ TCTO Sr. Harrington Sr. Rowan 23 de enero ...
On the Right Course
In today's competitive business environment, organizations do not always limit their concerns to those of shareholders and customers....
Valuable Resource
Talent development is addressed in three key components of sustainability management systems: international standards, social responsibility (SR) reporting and performance excellence frameworks....
Volviendo a los Fundamentos: Psicología Central
El conocimiento profundo debe residir en nuestro ser y debe ser desarrollado, transmitido y aplicado por la gente....
Ford's Focus
“Triple bottom line” refers to the measurement of a business’s impact on people, planet and profits. These metrics may seem aggressive, but Henry Ford proved their intelligent interpretation and application makes them synergistic and mutually supporting....
Getting on Track
ISO 26000 is here. Are you ready? Maybe the better question is: Do you care? You should. ISO 26000 Guidance on Social Responsibility has been touted as the new standard that can help manage social responsibility issues at your organization....
Sustainable Future
The new international standard ISO 9004:2009—managing for the sustained success of an organization—a quality management approach, brings quality management to a new area of sustained success. The standard adds a new term, sustained success...
Career Corner: Lesson Learned
In fall 2009, when I remarked to university educators that a particular decision-making tool was widely used at Toyota, their response was respectful interest. When I did the same this February, a similar group laughed derisively at the comment...
Where to Start
Companies are viewing the Toyota situation as a cautionary tale rife with lessons that can benefit all organizations. To help drive those lessons home, QP recruited five quality experts, each of whom broke down one aspect of the fallout....
Career Corner: Right, Wrong, Good, Bad or Indifferent?
Although the new guidance standard for social responsibility (SR), ISO 26000, will be a completely voluntary guidance standard—not a certification standard1—how best to implement and sustain the organizational behaviors it will prescribe deserves...
Standards Outlook: Taking Responsibility
Social responsibility and sustainability are issues that have gotten the attention of most countries around the world, and they're growing in importance in quality circles....
Back in Circulation
As the applications for lean expand, organizations must realize lean’s usefulness goes beyond environmental efforts. But first, we must look at the history of lean and to understand how its future fully complements social responsibility....
Expert Answers: January 2009
Indirect measures of customer satisfaction and dissatisfaction can include the number of referrals and recommendations made by customers, market share, sales, repeat sales and customer retention. Some companies can make use of customer satisfaction data p...
Expert Answers: December 2008
Get your boss to pay for training ... Three or six-sigma process?
Q: I’d like to know which process is better controlled: a three-sigma process or a six-sigma process. If the context of your question relates to statistical process control (SPC), then a six-sigma process is better controlled. Q: Will the new ISO 26000 st...
What's Up?
Study participants outlined the forces, four scenarios in which they might play out, and the implications to quality, organizations and the profession. Study participants were asked to envision the implications of the key forces and scenarios for quality ...
Online Sidebars Sanders
Increasing movement from quality of product to quality of management and the organization. The systems approaches the quality profession has evolved through ISO 9000 and other management system standards will be valued by organizations looking to bring qu...
Futures Study
Forces of Change From All ASQ Futures Studies Table 1 1996 1999 2002 2005 2008 Changing values Partnering Quality must deliver bottom- line results Globalization Globalization Globalization Learning systems Management systems will increasingly absorb the...
Expert Answers: August 2008
Flushing out flatness ... Corrective vs. preventive actions....
A Dose of DMAIC
Ruby hospital, a multispecialty for-profit facility in Calcutta, India, was the first in Eastern India to embrace ISO 9001 and is the only one in the country to have successfully deployed a Six Sigma improvement program....
Expert Answers: July 2008
The sigma 1.5 shift ... ISO's origins....
Strong Foundation, Solid Future
In the wake of the scandals five years ago that shook consumer confidence in business leaders and the economy, I co-wrote an article about the resurgence of social responsibility on the corporate landscape and increased public awareness on the topic....
60 Years and Still Going Strong
This year the American Society for Quality marks its 60th anniversary with a special website devoted to its celebration. Thirteen surviving founders shared their insight into how the quality profession and ASQ have changed over the years. Responses to...
El Nacimiento de el Control del Documento
Estos empleados aprendieron de manera dificil que para llevar a cabo mejoras deben trabajar juntos....
The Proven Way
Proven systems engineering practices can help an organization move toward a standards compliant quality management system (QMS). The systems engineering approach starts with a top-down definition and leads to bottom-up design, build, and verify sequence...
Team Empowerment: A Simple and Easy Solution
QUEST (Quality Empowerment Survey for Teams) is a tool that helps teams make the most of their strengths while remediating their weaknesses. Team members use the QUEST survey to rate team factors such as respect, recognition, communications, problem...
IBM Canada Holds on to Its Beliefs - and Its Future
An interview with John Wetmore, president and chief executive officer of IBM Canada, explains how the company turned around from an early-1990s loss of half its share price and laying off 5,000 of 13,000 employees. Today, domestic sales revenues are up...
