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Expert Answers: July 2014

by QP Staff

Building an effective QMS ... understanding medians...


Statistics Roundtable: Don’t Be Discrete

by Seaman, Julia E.; Allen, I. Elaine

When planning an analysis, the type and quality of data will have the biggest impact on the robustness and validity of the results....


Necessary Measures

by Johnson, Louis; Deaner, Maureen;

Learn the difference between standard and expanded gage repeatability and reproducibility (R&R) studies and how expanded gage R&R helps clarify measurement system variation....


Open Access

Career Corner: Opening Doors

by Conklin, Joseph

Career Corner columnist Joseph Conklin interviews a counselor at the Prince George’s One-Stop Career Center in Laurel, MD, during the second week of the October 2013 government shutdown to look into training and retraining programs for displaced workers....


Open Access

One Good Idea: Steer Your Career

by Goffnett, Sean

An individual development plan (IDP) focuses on developing a quality talent pool by allowing each individual to create a systematic strategy to improve skills and overall performance....


Open Access

Quality in the First Person: Return to Roots

by Glover, Mike

Exposed to the manufacturing industry at a young age, the author reflects on career exploration and his eventual role in quality at his family's business....


First Things First

by Arendall, C. Steven; Tiger, Andrew A.; Westbrook, Kevin W.;

Quality management literature has devoted considerable effort to the task of understanding and measuring process capability. Process capability is defined as the best distribution a process can produce given its present design at a given point in time....


Measure for Measure: Calculating Uncertainty

by Grachanen, Christopher L.

In metrological circles, there are many different statistics and figures of merit used to gauge the quality of measurement data....


Open Access

Making Connections

by Brown, Marshall

Whether you’re searching for a job or not, building a network of professional connections is important for career development....


Standards Outlook: Revision Runway

by Cressionnie, L.L. "Buddy"

Revision activities on AS9100—Quality management systems—Requirements for aviation, space and defense organizations continue....


Innovation Imperative: Making Choices

by Merrill, Peter

When you think about how to steer your career, it’s important not to steer too hard. Life presents many opportunities, and if you are trying to force your way through, you will miss the opportunities that come your way....


Open Access

Blog Boom

by Calfa, Jimena; Graban, Mark; Hunter, John; Stepniowski, Jennifer J.; and Zrymiak, Daniel

Back in the late 1990s—well before 140-character Tweets, before Facebook posts and before LinkedIn discussions—there was the blog. Register at any number of blogging sites and you could set up your own personal or professional website....


Open Access

One Good Idea July 2014 - Online Figure

by Goffnett, Sean

Template of an individual development plan....


July 2014 Standards Outlook - Online Figure

by Cressionnie, L.L. "Buddy"

Reject SMS will be covered by sub- team X 323 EAQG Title Title is more biased towards Aerospace than inclusive of Defense Amend wording from Aerospace Standard to Defense Standard Inclusive of all sectors Reject X 187 AAQG Foreword verbiage confusing ( n...


3.4 per Million: Conducting FMEAs for Results

by Kubiak, T.M.

Today’s world is fraught with risk. A failure mode and effects analysis (FMEA) is a prevention-based, risk management tool. Its real value is reflected in its use as a long-term, living document....


Expert Answers: June 2014

by QP Staff

Driving service quality ... Evaluating equipment...


Insurance Policy

by Minckler, William

Using a quality-centric approach, the Ohio Department of Job and Family Services in 2012 embarked on an initiative to create an enterprise content management system to manage, safeguard and accelerate the use of key informational assets....


Solid Base

by Ahmed, Afaq;

A petroleum and petrochemical plant consists of equipment such as pumps, valves, motors, flanges, pipes, turbines, tanks and pressure vessels. Typically, such plants rely on a global supplier base to procure such equipment....


Statistics Roundtable: Solving Jigsaw Puzzles

by DiBenedetto, Alexa; Hoerl, Roger W.; and Snee, Ronald D.

We all face problems in business, as well as in our personal lives and relationships. Despite the need for effective ways to address problems, there is surprisingly little agreement in quality or scientific literature on approaching problems in general....


Open Access

Quality in the First Person: Saying Goodbye to Dad

by Mazur, Glenn

How one family used analytic hierarchy process to evaluate the choices and agree on the best solution for end-of-life care for a family member....


Need for Speed

by Spencer, Karen; Helfer, Steve

Organizations must focus on key indicators and achieve optimal performance levels. They must define quality as it relates to customers and modify quality to achieve and sustain quality levels that maximize supply chain performance and quality management....


Open Access

No Weak Links

by Bailey, Bill D.; Alter, Howard

A global telecommunications organization decided to use the lean tool value stream mapping, along with the eight rights and seven supply chain wastes to better understand its complete supply chain and to help avoid suboptimization....


Open Access

Back to Basics: Curve Your Enthusiasm

by Phillips, David

Microsoft Excel includes built-in functions that make drawing OC curves easy. This column focuses on attribute (pass/fail) single sampling plans that can be modeled with the binomial distribution....


Virtual Voices

by Wigent, Dave; Sinn, John W.; Adams, Mike

Social services departments in seven Ohio counties and a university banded together to serve an influx of applicants and improve service by implementing a virtual call center....


Expert Answers: May 2014

by QP Staff

Starting a career in quality ... Testing traceability...


Innovation Imperative: Team Sports

by Merrill, Peter

The spikes in knowledge that have occurred throughout history all have leaders associated with them. The myth that surrounds these leaders is they all were lone geniuses. In truth, the most famous leaders worked with teams of highly skilled people....


Open Access

Making the Rounds

by Volland, Jennifer

Executive leader rounding helps organization leaders connect with the voice of the customer and understand day-to-day procedures to identify needs or shortcomings in service delivery....


Measure For Measure: Pass or Fail

by Grachanen, Christopher L.

The calibration certificate—commonly referred to as a calibration report—is the documented evidence that a piece of test equipment was, at some point, determined to be within or out of its intended operating specifications....


Open Access

Career Corner: Knowledge at Work

by Christopher, Rosemarie

There are numerous ways that knowledge workers can apply influential leadership principles and practices in their work to create stronger collaboration and better quality....


Open Access

Quality in the First Person: Pay It Forward

by Ramu, Govind

Helping professionals on their ASQ certification journeys and improving their careers gives this ASQ member a sense of fulfillment....


Open Access

One Good Idea: Mix It Up

by Barsalou, Matthew

Combine exploratory data analysis and strong inference to generate and verify hypotheses....


Open Access

Catching Fire

by Liu, Shu

Teams can use the seven creativity strategies and their related tools to develop creativity to solve quality improvement problems....


Standards Outlook: Consulting Quandaries

by Schnoll, Les

As a consultant, you sometimes must walk the fine line of being (appropriately) assertive and going too far, thus alienating your difficult clients. You must learn to deal with occasional idiosyncratic behaviors—thus, the consultant’s quandary....


Open Access

A Place to Call Home

by Leonard, Denis; Zajicek, Gary

Builder leverages quality toolbox, culture to construct house for "Extreme Makeover" TV show....


Statistics Roundtable: The Quality Practitioner’s Friend

by Borror, Connie M.

On Aug. 28, 2013, the quality and statistics communities lost one of their biggest champions: Lloyd S. Nelson. Nelson was an honorary member of ASQ, the founding editor of the Journal of Quality Technology and wrote the Technical Aids column for JQT....


3.4 per Million: Knowing the Drill

by Conklin, Joseph D.

In the quest to solve quality problems, drilling down into data is a time-honored strategy that serves Six Sigma practitioners well....


Open Access

Quality in the First Person: Well Rounded

by Winney, Brice

Manage your personal and professional worlds....


Open Access

Back to Basics: Take Note

by Hart, Vicki

Tips to perfect your note-taking techniques....


Standards Outlook: Do You Really Understand?

by Russell, J.P.

The challenge for quality professionals for the next decade is to achieve a deeper understanding of our profession and its purpose....


Safety in the Skies

by Odigie, Michael; Martin, Royce A.; Courbat, Michael; Sinn, John W.

Embracing the notion of continuous improvement, the aviation industry is endeavoring to redefine and fine-tune the way safety is managed....


Open Access

Looping in Quality

by Awofala, Dele

The quality loop framework provides organizations with a structured approach to integrating quality throughout the product assembly process—from the workstation to the customer....


Speaking in Code

by Kaiser, Randy

Manufacturers spend time and money creating products for market, yet all of that hard work can be wasted if coding errors affect product quality....


Expert Answers: April 2014

by QP Staff

Coordinate measuring machine profile capability ......


Open Access

Career Corner: Serve and Learn

by Lindborg, Henry J.

Board membership is a meaningful way to grow....


Open Access

A Step Forward

by Hampton, Debra M. Hay;

The committee draft of ISO 9001:2015 is significantly different from ISO 9001:2008, and includes new terms and clause structure. It also focuses on reducing risk and applying the process approach....


At Your Fingertips

by Cartia, Robert A.

Troubleshooting is defined as a form of problem solving most often applied to the repair of failed products or processes. It is a logical, systematic search for the source of a problem so it can be solved and so the product or process can operate again....


Open Access

Will to Live

by Csikos, Brian

How one quality professional confronted a life-threatening diagnosis....


Open Access

One Good Idea: Standard of Living

by Ricker, David

Look to your life for ISO 9001 lessons....


Innovation Imperative: Innovation Toolbox

by Merrill, Peter

There is a core set of tools from which innovators can choose. Generally, innovators should select one primary tool and perhaps one secondary tool to use in each stage of the innovation process....


Open Access

Probing Probabilities

by Hooper, William

Let's do a little experiment from an article published in the New England Journal of Medicine in 1978. Suppose you are tested for a rare disease that occurs in the population at about 1%. The test is 95% accurate....


Measure for Measure: Assessing Performance

by Grachanen, Christopher L.

For many calibration and testing laboratories, routine proficiency testing is a requirement for obtaining and maintaining accreditation status....


Expert Answers: March 2014

by QP Staff

Defining the customer ... incoming inspections...


Open Access

Quality in the First Person: The 'Write' Fit

by Wrestler, Denise

Writing and the ability to effectively communicate are foundational skills of good quality engineers....


Standards Outlook: Into the Future

by Reid, R. Dan

During the past 30 years or so, there has been a lot of content in this column and in QP dealing with management system standards (MSS). Well, get ready. ISO MSSs as you know them are about to change, starting as soon as next year....


Open Access

Learning From Experience

by Behling, David

Seven thought leaders offer their take on lean’s impact, opportunities and challenges....


Open Access

Standards Outlook: Change Ahead

by West, John E. “Jack”; Hunt, Lorri; Cianfrani, Charles

The revision of ISO 9001:2008 brings opportunities and challenges....


Open Access

A Pathway for Patients

by Dean, Mark L.

The clear success of lean in other sectors has stimulated its adoption in healthcare. Reaping its benefits are a growing number of progressive healthcare organizations, including the Mayo Clinic, ThedaCare, Jewish Hospital and Virginia Mason....


Open Access

Back to Basics: Calculated Risk

by Sherman, Peter J.

A formula for balancing the cost of risk and uncertainty....


Measure for Measure: The Right Number

by Shah, Dilip

Taking measurements during the calibration process consumes time, and time is money. How many measurements do you need to ensure confidence in the calibration?...


Open Access

Quality in the First Person: Super Powers

by Schmidt, Megan

In honor of National Engineers Week, QP took a closer look at what makes engineers and the profession super by asking the global engineering community to weigh in with its thoughts....


Open Access

Career Corner: Bounce Back

by Whitacre, Teresa

Perseverance pays off for boomer after brutal job search....


Hoist Help

by Chadha, Rajeev

Overall equipment effectiveness and waterfall analysis are proven continuous improvement analysis tools that have been used in the manufacturing world for many years....


Choose Wisely

by Sharma, Mohit

How to select the right metrics to ensure process improvement success....


Open Access

Volviendo a los Fundamentos: Riesgo Calculado

by Sherman, Peter J.

Equilibrar el coste del riesgo y la incertidumbre....


3.4 per Million: The ‘Initiative’ Olympic Games

by Carnell, Mike

It seems that the business world has experienced a fairly rapid transition in focus to “innovation” as the next initiative or the next big thing. Meanwhile, leadership teams wander the vast Serengeti Plain of performance improvement....


Statistics Roundtable: Listening to Sentiment

by Seaman, Julia E.; Allen, I. Elaine

What do you do if you just bought a new computer and it now makes some weird clicking sounds? Or if the airline lost your luggage, but representatives refuse to help recover it or provide compensation?...


Expert Answers: February 2014

by QP Staff

Controlling documents ... Showing resources in an audit...


Open Access

Breaking Down Barriers

by Liu, Shu

To leverage the benefits and prepare for the challenges big data present, quality professionals must change their mindset, get more data, upgrade their skills and expand their roles in the big data universe....


Statistics Roundtable: Assessing Analytical Equipment Accuracy

by Hare, Lynne B.

Much ink and training time have been devoted to measurement systems analysis (MSA)—the adopted child of Six Sigma—and other statistical training programs that continue to add great value through improvements in quality and productivity....


Open Access

Fresh Perspective

by Radziwill, Nicole M.; Owens, Tracy;

The relationships among technology, innovation and quality are based on creating new value and sustaining the ability to continue creating it. Leveraging these relationships can help in releasing your creative spirit....


Back in Service

by Chakravorty, Satya S.

Machines have evolved from prehistoric tools to sophisticated 21st century devices. Man has been and always will be fascinated by machines and will continue to dream about building something that does what everyone thinks is impossible....


Open Access

Online Figures Keeping Current

by QP Staff

com 1 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% Quality metrics are not effectively measured. 0% 5 % 10% 15% 20% 25% 30% 35% 40% 45% 55% No plans. EQMS = enterprise quality management software EQMS adoption rates / ONLINE FIGURE 2 Top quality manag...


Innovation Imperative: The New Revolution

by Merrill, Peter

3-D printing is one of the most exciting new technologies since the transistor of the last century, and since the steam engine two centuries before that....


Follow the Fundamentals

by Snee, Ronald D. ; DeVeaux, Richard D.; Hoerl, Roger W.

New technology for acquiring, storing and processing data is being introduced at an ever-increasing pace. In 2012, the White House launched a national “Big Data Initiative.” According to IBM, 1.6 zettabytes of digital data are now available....


Open Access

Career Corner: Putting Pen to Paper

by Conklin, Joseph D.

Task management tips for the digitally unhip....


Open Access

Quality in the First Person: Purpose and Principle

by Vora, Manu K.

Lifelong volunteer and teacher reflects on the value of giving back....


Open Access

One Good Idea: Bucket List

by Suedbeck, John G.

Categorize and control your risk management audit data....


Expert Answers: January 2014

by QP Staff

Selecting KPIs ... Controlling multiple processes...


Standards Outlook: Common Ground

by Gordon, Dale K.

Accreditation by a recognized accreditation board ensures the impartiality and competence of the certification board (CB), and fosters confidence and acceptance of the CB’s certifications by end users in public and private sectors....


Open Access

2013 QP Salary Survey Webcast Powerpoint Presentation

by Hansen, Max Christian

View a PowerPoint presentation to accompany the webcast summarizing and discussing the 2013 QP Salary Survey, featuring author Max Christian Hansen....


3.4 per Million: The Best of Both Methods

by Breyfogle, Forrest W.

Many organizations have deployed both business process management and lean Six Sigma. The similarities and differences between these two methods could be illustrated using a Venn diagram, shown in Figure 1....


2013 Salary Survey: Part 2, Section 24. Earnings and Rates by Age, Gender and Geographic Location

by Hansen, Max Christian

In the United States, 109 full-time consultants responded to this year’s QP Salary Survey. Among this group, more than half are more than 56 years old and 71.9% are male, as Table 1 shows....


Open Access

Career Corner: Switch Gears

by Westcott, Russell

Beat job boredom and burnout with reinvention....


Expert Answers: December 2013

by Wagoner, Keith; Pylipow, Peter E.

Measuring customer experience ... SPC for low-volume assembly....


Open Access

Quality in the First Person: Be the Change

by Stepniowski, Jennifer

Applying the social responsibility standard to your life....


Open Access

Salary Survey 2013: Behind the Results

by Hansen, Max Christian

The 2013 Salary Survey was sent to ASQ 44,945 members. There were 7,504 individual responses, for a response rate of 16.7%....


Open Access

Back to Basics: Pyramid Scheme

by Weeden, Marcia

A framework for stronger standard operating procedures....


The Service Quality Platform

by Swersey, Arthur J.

A five-step framework helps service organizations lay the foundation for building a service quality program....


Open Access

Salary Survey 2013: Read Their Minds

by Hansen, Max Christian

The quality profession is helping the world economy pull out of its long slump. And the professionals who responded to this year’s QP Salary Survey seem to be experiencing their own recovery—be it ever so slight....


Open Access

Volviendo a los Fundamentos: Esquema Piramidal

by Weeden, Marcia

Un marco estructural para crear procedimientos normalizados de trabajo más sólidos....


Open Access

Perspectives: Be a Trendsetter

by Kraft, Debra

Quality professionals should consider expanding their networking efforts into the business realm. Why? Our organizations expect us not only to eliminate the costs of poor quality, but also help optimize profitability....


2013 Salary Survey: Part 2, Section 23. Base Earnings by Education and Training

by Hansen, Max Christian

The independent consultants who respond to QP’s Salary Survey are, of course, a smaller group than the regular employees. This year in the United States, 62 consultants reported working part-time and 109 full-time....


2013 Salary Survey: Part 2, Section 21. Consultants Overview

by Hansen, Max Christian

Slightly less than two-thirds of the self-employed consultants who responded to this year’s QP Salary Survey work full-time at their consulting activities....


2013 Salary Survey: Part 1, Section 20. Size of Raise and Additional Annual Payments

by Hansen, Max Christian

In 2009, the percentage of North American quality professionals not expecting a raise in salary hit an all-time high of 38%. That number has dropped since then, although the dropping stalled in 2012....


2013 Salary Survey: Part 1, Section 19. Salary by Gender and Age

by Hansen, Max Christian

In the United States, 68.4% of the full-time workers who participated in the QP Salary Survey are men. With an average salary of $91,070, they earn an average of $9,158 more than their female counterparts....


2013 Salary Survey: Part 1, Section 18. Salary by Exemplar Global Certification

by Hansen, Max Christian

Worldwide, 14.2% of the surveyed quality professionals have at least one Exemplar Global certification. Canadian and U.S. respondents held 49 of the 72 certifications listed as choices in the salary survey, which are divided into two tables....


2013 Salary Survey: Part 1, Section 17. Salary by Highest Level of Ed. and Yrs. of Exp. in Quality

by Hansen, Max Christian

Year after year, the QP Salary Survey shows that education pays off in higher salaries for quality professionals. The two most advanced degrees, the master’s degree and doctorate, seem to pay especially large dividends....


2013 Salary Survey: Part 1, Section 16. Salary by Highest Level of Education

by Hansen, Max Christian

Year after year, the QP Salary Survey shows that education pays off in higher salaries for quality professionals. The two most advanced degrees, the master’s degree and doctorate, seem to pay especially large dividends....


2013 Salary Survey: Part 1, Section 15. Salary by Extent of Quality Responsibilities

by Hansen, Max Christian

In QP’s quality survey, respondents are asked: “In your company, how many people do you think have quality responsibilities stated in their job descriptions?” In 2009, a majority noted a figure of 25% or less....


2013 Salary Survey: Part 1, Section 14. Salary by Organization Quality Infrastructure

by Hansen, Max Christian

If you work in a quality department, there’s a good chance you work in one whose size has been stable for a while. For several years, between 35% and 44% of respondents reported that their department had stayed the same size during the past year....



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