Keyword:  in Title
Date Range:  To:
Sort By:        Search QP     Search ASQ.org

2013 Salary Survey: Part 1, Section 1. Salary by Job Title

by Hansen, Max Christian

Of those who responded to this year’s salary survey, the vast majority are employees of a single organization, and of these, most work full time. Part 1 of this report, consisting of sections 1-19, address these respondents....


Open Access

Balancing Act

by Montgomery, Eda Ross; Neway, Justin

With common quality methods and standards in place, manufacturing organizations share a daunting challenge: an increased volume of electronic and paper-based data collected during process development and manufacturing....


Open Access

One Good Idea: Put on Your Business Hat

by Raina, Vikas

During a software testing project, teams are consistently faced with constraints that may affect how business requirements are met, but as quality professionals, we have the ability to ensure any project is delivered with acceptable quality level (AQL)....


In the Trenches

by Tiwari, Anshuman

Deploying a quality change program is something every organization needs to do sooner or later, whether it involves lean, Six Sigma, the Baldrige criteria, kaizen or any other improvement effort. But managing a change program is a double-edged sword....


In the Spotlight

by Keathley, Jane

Based on what we know about the skills needed for innovation management, what quality management functions, responsibilities and skills can be applied to manage innovation?...


Open Access

40 New Voices of Quality

by QP Staff

When QP set out to find the individuals who will give a voice to the new generation of quality professionals, one of the hopes was that the group’s makeup would lend insight into what the future holds....


Perspectives: Regain Your Footing

by Weisbrod, Stu

The presence of warning signs that quality may be slipping doesn’t mean an organization is doomed. Instead, it can be redeemed with a three-step approach to reinvigorate quality....


Best of Both Worlds

by Granowicz, Gene

Combine flowcharts and turtle diagrams to simplify the presentation of information and clarify process interactions, making employee training and quality management system auditing easier....


Open Access

Bull's-eye

by Murphy, William H.

All companies want to build a stronger brand by ensuring customer satisfaction. Along the way, of course, the companies want to make a profit....


Open Access

Perspectives: Adapting to Troubled Times

by Nichols, Michael D.; Houry, Karim

Quality personnel should recognize the economic climate as an opportunity to demonstrate the impact quality can have. It’s up to them to adapt their skills, techniques, tools and leadership styles to help their companies navigate the troubled waters....


Open Access

On the Same Page

by Chircop, Jeanne Nickerson

Memorial Hermann’s first priority has always been to deliver quality healthcare (see sidebar, "About Memorial Hermann"). Every hospital in the Memorial Hermann system also has developed self-directed Medicare action plans. For hospital systems like Memori...


Building Task Cohesion to Bring Teams Together

by Knouse, Stephen B.

Traditional, homogeneous teams made up of members of the same gender, race, and age tend to be more cohesive and more successful and effective in problem solving, but such sameness can produce bland and predictable solutions. On the other hand, a team...


Create a Better Life With Quality Tools

by Sergesketter, Bernard F.

The same quality principles needed for business success may be applied on an individual basis to improve both professional and personal lives. For the process to succeed, standards must be identified, set and measured....


Simple Quality for Smaller Organizations

by Townsend, Pat; Gebhardt, Joan

Involving everyone in an organization in a sustainable quality process requires that management understand that the process is both simple and difficult. Paul Revere Insurance Group and UICI Insurance Company each began their quality efforts with the...


New Industry Specific Quality Certification

by Maness, Thomas C.; Kozak, Robert A.

The Canadian secondary wood products manufacturing industry is made up largely of small enterprises with little access to capital, a history of low-paying jobs, and a poorly educated workforce. Global competition in the sector is fierce, and quality...


Penn State's Commitment to Quality Improvement

by Everett, Carol Lindborg

Penn State University's commitment to continuous quality improvement (CQI) began in 1991 when former executive vice president and provost John Brighton and former president Joab Thomas created a university council on continuous quality improvement...


Quality Culture in Small Business: Four Case Studies

by Watson, Mary Anne; Gryna, Frank M.

Companies of all sizes must focus on four elements in order to determine their quality standing. These include a firm's position relative to market competition, the cost of poor quality for the organization, the quality culture, and the effectiveness of...


New Skills Needed in Medical Leadership

by Bisognano, Maureen

Three leadership processes can aid improvement efforts in the health care field. These are supporting front-line efforts to reduce defects and improve outcomes, aggregating the effects of quality improvement activities, and integrating quality...


Enhanced Quality Tools

by Draper, Earl; Ames, Michael

Visibility tools support the management of improvement projects while providing information to investors in proposed projects. There are three categories of cost effective and useful visibility tools. First, object-based simulation software can show...


Complacency - the Enemy of Quality

by Hagen, Mark R.

Continuous improvement is necessary even for the best of organizations. Interviews by ASQ and Quality Progress demonstrate how three successful companies do not give into complacency. Manpower Inc. is the leader in the staffing services industry. To...


Total Quality Requires Serious Training

by Oppenheim, Bohdan W.; Przasnyski, Zbigniew H.

Simultaneous training of line workers and their direct supervisors is a key to successful implementation of total quality (TQ). A three-module training system is suggested. Module A covers a variety of topics that must be well integrated: an...


Quality in the 21st Century: Quality Profession Must Learn to Heed Its Own Advice

by Pyzdek, Thomas

The quality profession has met many challenges in the 20th century. But it is time to think about improvement. Quality has its roots in the early 20th century growth of the middle class and the need for mass produced goods. The General Motors of...


Getting Employee Buy-in to Quality Management

by Knouse, Stephen B.; Strutton, H. David

Realistic job previews (RJPs) can prevent the effects of unrealistic job expectations, such as poor job satisfaction, low employee productivity, and high turnover rates. RJPs are especially important in the quality management (QM) culture. Techniques...


Team Empowerment: A Simple and Easy Solution

by Smialek, Mary Ann

QUEST (Quality Empowerment Survey for Teams) is a tool that helps teams make the most of their strengths while remediating their weaknesses. Team members use the QUEST survey to rate team factors such as respect, recognition, communications, problem...


Does Higher Education Practice What It Teaches?

by Vazzana, Gary; Bachmann, Duane; Elfrink, John

Business schools at four-year colleges and universities in the U.S. not only teach total quality management (TQM) to their students. They also apply TQM in their own administrative and support functions. But the schools and their institutions could do...


TQM Within FORTUNE 500 Corporations

by Lackritz, James R.

A survey of Fortune 500 corporations examined implementation of total quality management (TQM). The 500 mailed questionnaires produced 95 responses. Almost all (91.5%) of the respondents have a formal quality management program. Of the 80 that follow...


Law Firm Pioneers Explore New Territory

by Blodgett, Nancy

Attorneys who participate in total quality management (TQM) initiatives can improve customer satisfaction as well as their own work environment. Three law firms have done especially well in managing the cultural changes of TQM, in an industry that can...


Sharing the Wealth: TQM Spreads from Business to Education

by Manley, Robert; Manley, John

The 14 points of W. Edwards Deming have applications for total quality education (TQE) in the West Babylon, NY, School District. This student-focused TQE initiative relies on the commitment of the superintendent and board of education as well as the...


Leave Your Soft Drinks (and Sanity) at the Door

by Hemphill, Delores

Failure of total quality management (TQM) at a health care facility had five causes. First, the consultants were inexperienced and did not adapt their methods to the client's culture. Management must be ready for TQM, and consultants must use common...


How to Prevent Teams from Failing

by Beck, John D. W.; Yeager, Neil M.

Successful teamwork relies on the individual responsibilities of each team member and onthe group dynamics of the team itself. The team leader facilitates success by judicious use of leadership styles found in The Leader's Window, as team development...


Open Access

A Not-So-Secret Recipe for Successful TQM

by Nadkarni, R. A.

Companies that successfully implement TQM (total quality management) share ten characteristics. These characteristics are often seen in Malcolm Baldrige National Quality Award winners, though the Baldrige Award is no guarantee of continued success....


The IRS and TVA Are Leading the Way

by Guffey, Cynthia J.; Helms, Marilyn M.

The Internal Revenue Service (IRS) and Tennessee Valley Authority (TVA) have been successful in reinventing government. This initiative, also known as the National Performance Review, is driven by political pressure, citizen concern, and the large...


Use Technology to Unleash the Potential of Your Quality Improvement Teams

by Teegarden, James W.

Group decision support systems (GDSS) can increase the effectiveness of problem-solving teams. Teamwork is important because groups create better decisions than do individuals, especially if the groups are cross functional. However, power, status, and...


The Art of TQM

by Corrigan, James P.

Senior executives should provide constancy of purpose and leadership. Inadequacies in these areas are major causes of TQM (total quality management) implementation failures. Poor pilot improvement efforts also add to TQM implementation failures. The...


Naval Station Mayport Jump-Starts Quality

by Ryan, Bobbie

Although fundamental change takes time, a quality improvement program can have a successful impact in only a couple of years. At Naval Station Mayport, the first two years (1992-1994) of its TQL (total quality leadership) initiative have been fruitful....


Total Quality in K-12 Education

by Smialek, Mary Ann

Transformational change in U.S. schools is necessary for continuous improvement. A TQM (total management quality) culture in K-12 education requires a new organizational structure in which everyone is responsible for quality. In such an environment,...


Open Access

1994 Baldrige Award Recipients Share Their Expertise

by Bemowski, Karen

The 1994 Malcolm Baldrige National Quality Award winners are: AT&T Consumer Communications Services (CCS); GTE Directories Corporation; and Wainwright Industries, Inc. AT&T CCS has 44,000 employees and more than 80 million customers. More than 90% of...



Top of page