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Entire Digital Issue: September 2015

by Hankel, Amanda

You are being directed to the September Digital Issue of QP. If your browser does not take you there click here....


Open Access

Standards and Auditing Directory

by QP Staff

Special Advertising Section Standards and Auditing Guide Up- Close Look It.s not always easy to spot the best providers of standards and auditing- related products and services. This new conference from ASQ, the global voice and leader in the quality co...


Like Father, Like Son

by Watson, Gregory H.

There's something unique and special about the contributions the Ishikawa family made to the global quality movement and its advancement in the development and applications of quality thinking and methods....


Online Figures Coleman

by Coleman B. Sr., Lance

com 1 The audit cycle / ONLINE FIGURE 1 Post- improvement rating applied to the Kano Model / ONLINE FIGURE 2 Data analysis Audit program manager Closure � Corrective action and earned value � Improvement � No action Goals and objectives � Corporate � Sit...


Entire Digital Issue: August 2015

by Hankel, Amanda

You are being directed to the August Digital Issue of QP. If your browser does not take you there click here....


Online Table 3.4 per Million: Reality or Illusion?

by Kubiak, T.M.

Lately, I've felt like Howard Beale, the character in the 1976 movie “Network,” who has gone over the edge. I’ve been exposed to so much mediocre service quality, I’m at the brink of screaming one of Beale’s most famous lines in the movie....


Open Access

Open to Change

by Reid, R. Dan

ISO 9001, the international consensus standard for quality management systems (QMS), has long been the core supplier of QMS requirements for several large sectors, including automotive, aerospace and medical devices....


Open Access

Online Figures and Tables: Back to Basics

by Mitchell, Joseph Paul

Hypothesis testing is one of many Six Sigma tools used for process improvement. Recently, it was part of a manufacturer's define, measure, analyze, improve and control investigation concerning a suspected variance of mechanical properties in steel tubing....


Entire Digital Issue: July 2015

by Hankel, Amanda

You are being directed to the July Digital Issue of QP. If your browser does not take you there click here....


Open Access

Continuing Education and Development Directory

by QP Staff

So if you.re feeling stuck, stagnant or dispirited, look into amping up your smarts with some of the best training, education and certification opportunities available today. Not only will you be helping to ensure your employability, you.ll increase you...


Standards Outlook: Disappearing Act

by Schnoll, Les

In the United States and most of the rest of the world, customer service has all but disappeared. The ISO 10000 series, which relates to customer satisfaction, can be used to maintain and improve an organization’s customer processes....


Open Access

Career Corner: Kindling the Flame

by Harkins, Ray

A primary goal of ASQ’s certification program is to encourage the continual growth of quality professionals through career-long learning, and now more than ever, online learning content is just a click away, making recertification easier than ever....


Open Access

Entire Digital Issue: June 2015

by Hankel, Amanda

You are being directed to the May Digital Issue of QP. If your browser does not take you there click here....


Open Access

ASQ's 2015 Software Showcase and Directory

by QP Staff

QP 2015 Software Showcase and Directory The right quality software solution can open up countless possibilities to leverage your data, solve complex problems or just help your organization operate more efficiently. com InfinityQS is the global authority...


Entire Digital Issue: May 2015

by Hankel, Amanda

You are being directed to the May Digital Issue of QP. If your browser does not take you there click here....


Online Figures Tables Young

by Young, Gregg

The hardest part of cycle-time reduction is knowing where to start. Process flow charts and visual maps help teams picture a process, but they present data in numerical form. Graphs and charts are more effective because they show patterns more clearly....


Entire Digital Issue: April 2015

by Hankel, Amanda

You are being directed to the April Digital Issue of QP. If your browser does not take you there click here....


Open Access

ASQ World Conference on Quality and Improvement Sponsors and Exhibitors

by QP Staff

A Novartis Company Booth 501 American Quality Institute Booth 410 AQS Management Systems Booth 310 Assured Quality Inc. Booth 145 Baldrige Performance Excellence Program Booth 219 Bosch Engineering Booth 142 BSI Booth 307 BSI Supply Chain Solutions Booth...


Entire Digital Issue: March 2015

by Hankel, Amanda

You are being directed to the March Digital Issue of QP. If your browser does not take you there click here....


Better Together

by Schonberger, Richard J.

Four decades ago, process improvement was in the doldrums. A global bright spot was Japan, which contributed an impressive menu of original, borrowed, and adapted concepts and practices. One set of practices has gone by evolving labels....


Being Smart About Parts

by Stevens, Nathaniel T.; Steiner, Stefan H.; MacKay, R. Jock

It was lunchtime, I was hungry, and so, of course, the phone rang. “Hey, it’s John from the foundry. How are you? We haven’t talked in a while.” John is a process engineer in a casting and machining plant that is a supplier to automotive OEMs....


Entire Digital Issue: February 2015

by Hankel, Amanda

You are being directed to the February Digital Issue of QP. If your browser does not take you there click here....


Open Access

Perspectives: Well Rounded

by Barsalou, Matthew

The term “Renaissance man” is used to describe somebody “who has acquired profound knowledge or proficiency in more than one field.”...


Open Access

Online Tables One Good Idea

by Tate, Joe; Foraker, Wayne

Quality professionals in higher education have traditionally centered the quality discussion around curriculum instruction and the central role of faculty. spectrum at higher learning institutions....


Open Access

Online Figure Back to Basics

by A, Vidyasagar

Root cause analysis reminds me of the intriguing mind of a child: Both use common questions that start with “what,” “how” or “why” in an attempt to understand something and uncover answers....


Entire Digital Issue: January 2015

by Hankel, Amanda

You are being directed to the January Digital Issue of QP. If your browser does not take you there click here....


Open Access

Total Quality's Leader

by Watson, Gregory H.

Remembering Armand V. Feigenbaum, integrator of quality into organizational management...


Measure for Measure: Defining Quality

by Holman, Charles E.

Considering customers, weights to ensure the best products....


Dissecting the Details

by Mehta, Bob

Risk mitigation has been a salient requirement for the design, development and manufacture of medical devices that are safe and effective. But the tools employed in the pursuit of effective risk management have varied significantly....


Open Access

Salary Survey 2014: Satisfaction Not Guaranteed?

by Hansen, Max Christian

Are you happy with your salary? When we asked that question in this year’s QP Salary Survey, 61% of respondents answered in the affirmative. Another 10.7% were neutral and noncommittal, while 28.3% said they were dissatisfied....


Open Access

Entire Digital Issue: December 2014

by Hankel, Amanda

You are being directed to the December Digital Issue of QP. If your browser does not take you there click here....


Open Access

Back to Basics - Online Figures

by Sharma, Mohit

Additional figures that accompany an article examining a tool to dig down to critical-to-quality factors....


Open Access

Salary Survey 2014: Introduction. Making Cents of Dollars

by Hansen, Max Christian

The 2014 QP Salary Survey was sent out to 60,559 persons throughout the world. There were 7,618 individual responses, which translates into a response rate of 12.6%. Some responses were deleted from the data set because they were incomplete....


Salary Survey 2014: Part 1, Section 1. Salary by Job Title

by Hansen, Max Christian

The vast majority of the quality professionals who responded to QP’s annual salary survey are full-time employees of an organization other them themselves. We define full time as working an average of 36 hours or more per week....


Salary Survey 2014: Part 1, Section 2. Salary by U.S. Regions and Canadian Provinces

by Hansen, Max Christian

In the U.S. Pacific region—which is comprised of California, Oregon, Washington and Alaska—quality professionals are paid an average of $97,988, which is 10.9% higher than the average for the United States....


Salary Survey 2014: Part 1, Section 3. Salary by Number of Years of Experience in Quality Field

by Hansen, Max Christian

Year after year, the QP Salary Survey shows two things about its respondents: They tend to stay in the quality profession, and they reap rewards for having more and more experience....


Salary Survey 2014: Part 1, Section 4. Salary by ASQ and Exemplar Global Certification

by Hansen, Max Christian

In the United States and Canada, more than 20% of respondents to the QP Salary Survey said they hold ASQ’s certified quality auditor certification. Nearly as popular is the certified quality engineer certification, held by 19.2% of respondents....


Salary Survey 2014: Part 1, Section 5. Salary by Six Sigma Training

by Hansen, Max Christian

If any Six Sigma training is at all valuable—and it is—more Six Sigma training provides even more value. In the United States, those who have completed any level of Six Sigma training outearn those without Six Sigma by a hefty $17,033....


Salary Survey 2014: Part 1, Section 6. Salary by Number of Work Hours

by Hansen, Max Christian

Quality professionals in the United States tend to work long hours. They do this, it seems, because a longer week brings, on average, a fatter paycheck. In Canada, the stair-step pattern of more pay for more hours is less consistent....


Salary Survey 2014: Part 1, Section 7. Salary by Nonexempt vs. Exempt Status

by Hansen, Max Christian

Exempt quality professionals—those who are not paid for overtime—typically earn more than those who do. Exempt employees in the United States earn an average of $93,491 a year....


Salary Survey 2014: Part 1, Section 8. Salary by Number of Years in Current Position

by Hansen, Max Christian

Experience in the quality profession is a fairly good predictor of salary (see “Section 3. Salary by Number of Years of Experience in the Quality Field”), but the number of years a professional has been in his or her current position is not....


Salary Survey 2014: Part 1, Section 9. Salary by Number of Years in Current Position and in the Quality Field

by Hansen, Max Christian

As reported in section 8, there seems to be little correlation between the pay of quality professionals and the time they have been in their position within the same organization. This fact has shown itself year after year in the annual QP Salary Survey....


Salary Survey 2014: Part 1, Section 10. Salary by Number of Employees Overseen

by Hansen, Max Christian

In the United States and Canada, more than half of the quality professionals who responded to the QP Salary Survey oversee the work of other employees....


Salary Survey 2014: Part 1, Section 11. Salary by Division Size, Organization Size and Headquarters Location

by Hansen, Max Christian

Larger paychecks come from larger organizations, as the QP Salary Survey has shown each year. This correlation also holds true the size of the division the respondent is assigned within the organization....


Salary Survey 2014: Part 1, Section 12. Salary by Industry

by Hansen, Max Christian

Do you work for an organization that makes physical objects or one that provides services? If it’s a service organization, the QP Salary Survey shows that you probably make more money....


Salary Survey 2014: Part 1, Section 13. Salary by Geographic Location—U.S. and Canada

by Hansen, Max Christian

Section 2 of this report showed U.S. salaries by region as well as Canadian salaries by province. In this section, we zoom in on individual states in the United States and metropolitan areas in the United States and Canada....


Salary Survey 2014: Part 1, Section 14. Salary by Organization’s Quality Infrastructure

by Hansen, Max Christian

Each year, QP asks those professionals who are members of their organizations’ quality departments to share whether the size of their departments have been reduced, grown or stayed the same size during the past year....


Salary Survey 2014: Part 1, Section 15. Salary by Extent of Quality Responsibilities

by Hansen, Max Christian

Do you perform a mix of work that includes duties that relate to quality and others that don’t? If you do, you probably earn more than quality professionals whose work isn’t so mixed....


Salary Survey 2014: Part 1, Section 16. Salary by Highest Level of Education

by Hansen, Max Christian

Most of the quality professionals who respond to the QP Salary Survey have education beyond a two-year associate degree. Results show that 79% of respondents in the United States meet this description....


Salary Survey 2014: Part 1, Section 17. Salary by Highest Level of Education and Years of Experience in Quality

by Hansen, Max Christian

Quality professionals who combine formal education with experience in quality seem to give their employers the most value, and in turn, they receive commensurate rewards....


Salary Survey 2014: Part 1, Section 18. Salary by Exemplar Global Certification

by Hansen, Max Christian

Worldwide, 19.6% of the surveyed quality professionals have at least one Exemplar Global certification. This is up from last year’s tally of 14.2%. Canadian and U.S. respondents held 62 of the 72 certifications listed in the salary survey....


Salary Survey 2014: Part 1, Section 19. Salary by Gender and Age

by Hansen, Max Christian

In the United States, there continues to be an earnings gap between men and women. This gap is at its widest among quality professionals between 46 and 55 years of age. This is a difference of 13%....


Salary Survey 2014: Part 1, Section 20. Size of Raise and Additional Annual Payments

by Hansen, Max Christian

After reaching an all-time high in 2009, the percentage of North American quality professionals not expecting raises in salary has continued to drop, except for 2012. This year, as Figure 1 shows, the number dropped below 15%....


Salary Survey 2014: Part 2, Section 21. Consultants Overview

by Hansen, Max Christian

Before the 2008 recession, the majority of self-employed consultants who responded to the QP Salary Survey were also employees of another organization. Starting in 2009— when the recession’s effect was fully felt—flying solo became the norm....


Salary Survey 2014: Part 2, Section 22. Base Earnings by Years of Experience

by Hansen, Max Christian

For quality professionals who work as employees of organizations, there’s an obvious reward for accruing years of experience in the quality profession, as section 3 demonstrates....


Salary Survey 2014: Part 2, Section 23. Base Earnings by Education and Training

by Hansen, Max Christian

The self-employed consultants who respond to the QP Salary Survey are, of course, a smaller group than the full-time regular workers. This year in the United States, 44 consultants reported working part-time, and there were 66 full-time consultants....


Salary Survey 2014: Part 2, Section 24. Base Earnings and Rates by Age, Gender and Geographic Location

by Hansen, Max Christian

Men outnumbered women among the self-employed consultants from the United States and Canada who responded to this year’s survey. Men made up nearly 76% of respondents from the United States, and exactly two-thirds from Canada....


Salary Survey 2014: Part 3, Section 25. Introduction to International Results

by Hansen, Max Christian

Traditionally, the vast majority of the QP Salary Survey’s respondents live and work in North America. Last year, for example, more than 98% of survey responses came from the United States or Canada....


Salary Survey 2014: Part 3, Section 26. China Results

by Hansen, Max Christian

This was the first year in which the QP Salary Survey was translated into Chinese. Invitations to take the translated, targeted survey were emailed to 271 ASQ members. Of the 78 responses, 56 were complete and usable....


Salary Survey 2014: Part 3, Section 27. India Results

by Hansen, Max Christian

To encourage participation in the QP Salary Survey beyond North America, the number of questions in the targeted questionnaires to ASQ members in China, India and Mexico were pared down to make it easier to take the survey....


Salary Survey 2014: Part 3, Section 28. Mexico Results

by Hansen, Max Christian

Table 1, which provides employment status for respondents in Mexico, shows an unusual mix. Worldwide, 94.6% of QP Salary Survey respondents are full-time, regular employees. For respondents in China and India, results were similar....


Salary Survey 2014: Part 3, Section 29. Other International Results

by Hansen, Max Christian

We’ve reviewed salaries for quality professionals in North America, including Mexico, as well as China and India. Now it’s time to review data supplied from respondents in the 77 other countries represented in the 2014 QP Salary Survey results....


Salary Survey 2014: Part 4, Section 30. Culture of Quality—Expanded Results

by Hansen, Max Christian

The way an organization embraces quality affects how it manufactures products and serves customers. But can an organization’s culture of quality (or lack thereof) affect employee satisfaction—specifically, toward their jobs and salaries?...


Entire Digital Issue: November 2014

by Hankel, Amanda

You are being directed to the November Digital Issue of QP. If your browser does not take you there click here....


Innovation Imperative: Pillars of Progress

by Merrill, Peter

A look at how global competitiveness relates to quality and innovation....


Online Tables Patil

by Patil, Prashant Ramakant; Mishra, Nandkumar

In the last few decades, several improvement frameworks and practices have evolved to help organizations extinguish burning business issues. These frameworks and practices are not always enough when implemented alone....


Grant-Online Figures Tables

by Monier-Vinard, Isabelle; Grant, Adrian

Credit Agricole Group's investment banking arm recently launched a lean Six Sigma initiative and identified its cash payments process as one area ripe for substantial improvement....


Entire Digital Issue: October 2014

by Hankel, Amanda

You are being directed to the October Digital Issue of QP. If your browser does not take you there click here....


Defining Your Role

by Russell, J.P.

With titles such as quality engineer, technician, auditor, quality manager, supply quality engineer, Black Belt and software quality engineer, quality professionals’ roles within organizations are generally invisible to those on the outside....


Entire Digital Issue: September 2014

by Hankel, Amanda

You are being directed to the September Digital Issue of QP. If your browser does not take you there click here....


Open Access

Innovation Imperative: Embracing Change

by Merrill, Peter

The revised ISO 9001 provides some great opportunities for innovators, but you must look carefully for those opportunities....


Onward and Upward

by Thomas, Donna

Operational excellence has been a long-time focus for Xerox, the international document management corporation. Before joining Xerox, Affiliated Computer Services shared that same focus....


Entire Digital Issue: August 2014

by Hankel, Amanda

You are being directed to the August Digital Issue of QP. If your browser does not take you there click here....


Expert Answers: August 2014

by QP Staff

Achieving division quality ... Clarifying calibration...


Open Access

The Ripple Effect

by Schmidt, Megan

The 2013 Malcolm Baldrige National Quality Award recipients said their use of the Baldrige Criteria for Performance Excellence was their catalyst for achieving strategic goals and higher levels of quality....


Open Access

One Good Idea July 2014 - Online Figure

by Goffnett, Sean

Template of an individual development plan....


Entire Digital Issue: July 2014

by Hankel, Amanda

You are being directed to the July Digital Issue of QP. If your browser does not take you there click here....


Open Access

Blog Boom

by Calfa, Jimena; Graban, Mark; Hunter, John; Stepniowski, Jennifer J.; and Zrymiak, Daniel

Back in the late 1990s—well before 140-character Tweets, before Facebook posts and before LinkedIn discussions—there was the blog. Register at any number of blogging sites and you could set up your own personal or professional website....


July 2014 Standards Outlook - Online Figure

by Cressionnie, L.L. "Buddy"

Reject SMS will be covered by sub- team X 323 EAQG Title Title is more biased towards Aerospace than inclusive of Defense Amend wording from Aerospace Standard to Defense Standard Inclusive of all sectors Reject X 187 AAQG Foreword verbiage confusing ( n...


Entire Digital Issue: June 2014

by Hankel, Amanda

You are being directed to the June Digital Issue of QP. If your browser does not take you there click here....


Entire Digital Issue: May 2014

by Hankel, Amanda

You are being directed to the May Digital Issue of QP. If your browser does not take you there click here....


Open Access

Quality in the First Person: Pay It Forward

by Ramu, Govind

Helping professionals on their ASQ certification journeys and improving their careers gives this ASQ member a sense of fulfillment....


Open Access

One Good Idea: Mix It Up

by Barsalou, Matthew

Combine exploratory data analysis and strong inference to generate and verify hypotheses....


Entire Digital Issue: April 2014

by Hankel, Amanda

You are being directed to the April Digital Issue of QP. If your browser does not take you there click here....


Statistics Roundtable: The Quality Practitioner’s Friend

by Borror, Connie M.

On Aug. 28, 2013, the quality and statistics communities lost one of their biggest champions: Lloyd S. Nelson. Nelson was an honorary member of ASQ, the founding editor of the Journal of Quality Technology and wrote the Technical Aids column for JQT....


Standards Outlook: Do You Really Understand?

by Russell, J.P.

The challenge for quality professionals for the next decade is to achieve a deeper understanding of our profession and its purpose....


Entire Digital Issue: March 2014

by Hankel, Amanda

You are being directed to the March Digital Issue of QP. If your browser does not take you there click here....


At Your Fingertips

by Cartia, Robert A.

Troubleshooting is defined as a form of problem solving most often applied to the repair of failed products or processes. It is a logical, systematic search for the source of a problem so it can be solved and so the product or process can operate again....


Standards Outlook: Into the Future

by Reid, R. Dan

During the past 30 years or so, there has been a lot of content in this column and in QP dealing with management system standards (MSS). Well, get ready. ISO MSSs as you know them are about to change, starting as soon as next year....


Entire Digital Issue: February 2014

by Hankel, Amanda

You are being directed to the February Digital Issue of QP. If your browser does not take you there click here....


Open Access

Back to Basics: Calculated Risk

by Sherman, Peter J.

A formula for balancing the cost of risk and uncertainty....


Open Access

Quality in the First Person: Super Powers

by Schmidt, Megan

In honor of National Engineers Week, QP took a closer look at what makes engineers and the profession super by asking the global engineering community to weigh in with its thoughts....


Statistics Roundtable: Listening to Sentiment

by Seaman, Julia E.; Allen, I. Elaine

What do you do if you just bought a new computer and it now makes some weird clicking sounds? Or if the airline lost your luggage, but representatives refuse to help recover it or provide compensation?...


Entire Digital Issue: January 2014

by Hankel, Amanda

You are being directed to the January Digital Issue of QP. If your browser does not take you there click here....


Open Access

Fresh Perspective

by Radziwill, Nicole M.; Owens, Tracy;

The relationships among technology, innovation and quality are based on creating new value and sustaining the ability to continue creating it. Leveraging these relationships can help in releasing your creative spirit....


Open Access

Online Figures Keeping Current

by QP Staff

com 1 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% Quality metrics are not effectively measured. 0% 5 % 10% 15% 20% 25% 30% 35% 40% 45% 55% No plans. EQMS = enterprise quality management software EQMS adoption rates / ONLINE FIGURE 2 Top quality manag...


Innovation Imperative: The New Revolution

by Merrill, Peter

3-D printing is one of the most exciting new technologies since the transistor of the last century, and since the steam engine two centuries before that....


Open Access

2013 QP Salary Survey Webcast Powerpoint Presentation

by Hansen, Max Christian

View a PowerPoint presentation to accompany the webcast summarizing and discussing the 2013 QP Salary Survey, featuring author Max Christian Hansen....


Entire Digital Issue: December 2013

by QP Staff

You are being directed to the December Digital Issue of QP. If your browser does not take you there click here....


2013 Salary Survey: Part 2, Section 24. Earnings and Rates by Age, Gender and Geographic Location

by Hansen, Max Christian

In the United States, 109 full-time consultants responded to this year’s QP Salary Survey. Among this group, more than half are more than 56 years old and 71.9% are male, as Table 1 shows....



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