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Standards Outlook: Revision Runway

by Cressionnie, L.L. "Buddy"

Revision activities on AS9100—Quality management systems—Requirements for aviation, space and defense organizations continue....


Insurance Policy

by Minckler, William

Using a quality-centric approach, the Ohio Department of Job and Family Services in 2012 embarked on an initiative to create an enterprise content management system to manage, safeguard and accelerate the use of key informational assets....


Open Access

Looping in Quality

by Awofala, Dele

The quality loop framework provides organizations with a structured approach to integrating quality throughout the product assembly process—from the workstation to the customer....


Speaking in Code

by Kaiser, Randy

Manufacturers spend time and money creating products for market, yet all of that hard work can be wasted if coding errors affect product quality....


Open Access

Breaking Down Barriers

by Liu, Shu

To leverage the benefits and prepare for the challenges big data present, quality professionals must change their mindset, get more data, upgrade their skills and expand their roles in the big data universe....


Back in Service

by Chakravorty, Satya S.

Machines have evolved from prehistoric tools to sophisticated 21st century devices. Man has been and always will be fascinated by machines and will continue to dream about building something that does what everyone thinks is impossible....


Open Access

Perspectives: Be a Trendsetter

by Kraft, Debra

Quality professionals should consider expanding their networking efforts into the business realm. Why? Our organizations expect us not only to eliminate the costs of poor quality, but also help optimize profitability....


Open Access

Words to Work By

by QP Staff

Readers shared their favorite quality quotes and reflected on the wisdom of the words....


Open Access

One Good Idea: Mind Your Metrics

by Hartmann, Thomas

Add customer value to your overall equipment effectiveness formula....


Expert Answers: November 2013

by Laman, Scott A.

Sampling plans for reliability testing...


Reinventing Excellence

by Buckman, Jim; Buckman, Mary Beth

How Corning used quality to maintain its legacy of innovation for 160 years....


Avoiding an Avalanche

by Milliken, Greg

Organizations that make products with rigorous quality requirements face numerous challenges associated with meeting objectives—ranging from complying with standards to operating in highly-regulated and frequently audited environments....


Open Access

Balancing Act

by Montgomery, Eda Ross; Neway, Justin

With common quality methods and standards in place, manufacturing organizations share a daunting challenge: an increased volume of electronic and paper-based data collected during process development and manufacturing....


Before the Fact

by Mehta, Bob

The FDA has ratcheted up its surveillance and inspection activities on the suppliers of food and dietary supplements. Growing concern over protection of America’s food chain has been voiced by the FDA’s commissioner of food and drugs....


Standards Outlook: Corrective Action Challenge

by Reid, R. Dan

The purpose of corrective action is to prevent the recurrence of the problem. There are usually many actions that can be taken to address the problem, ranging from incremental changes to innovative solutions....


Get Them in the Game

by Walker, Carlotta S.

The key to developing a high-performance, quality-oriented workforce is maintaining a high level of employee engagement....


Expert Answers: December 2012

by QP Staff

A better supplier scorecard ... Inspecting your suppliers ......


Expert Answers: August 2012

by QP Staff

Innovation issues ... SPC vs. SQC ......


Blaze Your Own Trail

by Hutchings, Richard

We used to put our careers into the hands of our organizations. If we worked diligently enough, they might reward our efforts with a series of promotions. This template for career advancement was a clean 45-degree line....


Standards Outlook: Group Effort

by Cressionnie, L.L. "Buddy"

When users think about AS9100, they typically think only of the AS9100 quality management system standard and not about the other products and services the International Aerospace Quality Group provides to the aviation, space and defense industry....


In the Spotlight

by Keathley, Jane

Based on what we know about the skills needed for innovation management, what quality management functions, responsibilities and skills can be applied to manage innovation?...


Open Access

Perspectives: Relying on the Basics

by Diepstra, Keith

It’s difficult to improve a process that isn’t running. Equipment reliability from a manufacturing equipment perspective is typically the purview of maintenance teams and may include watch-over by the engineering team....


Open Access

Quality in the First Person: Character and Passion

by Stephens, Duane

When the entire goal of the pharmaceutical industry is to improve, prolong or possibly save lives, the character and passion we exhibit every day are just as critical as the specialized skills and training that brought us here....


Open Access

Tangled Mess

by Schonberger, Richard J.

Many of the world's factories are designed in ways detrimental or unhealthy to product quality. The typically complex and lengthy flow times multiply process variables, which can obscure and delay the discovery of defects and nonconformities....


Open Access

Beyond the Basics

by Duffy, Grace; Laman, Scott A.; Mehta, Pradip; Ramu, Govind; Scriabina, Natalia; Wagoner, Keith

A movie sequel often can be as, if not more, captivating than the original. Essentially, a sequel builds on the original, continuing a journey with familiar characters and settings, developing ideas and unveiling more insight....


Standards Outlook: Revised Thinking

by Liebesman, Sandford

COSO developed the internal control integrated framework in 1992 in response to the savings and loan scandals of the 1980s. COSO is now 20 years old and is due for an upgrade to incorporate changes in the financial environment....


Measure for Measure: On Solid Ground

by Bucher, Jay L.

There are a few fundamentals every calibration or metrology department should know to get moving in the right direction....


Taking the Wheel

by Goodman, John

Customer experience has become the mantra of senior management looking to enhance revenue and margins. In fact, more companies are trying to differentiate themselves not only on product quality but also on total customer experience....


Lead On

by Liu, Shu; Ruegg, Stephen

In today's business environment, any organization that wishes to exceed customer expectations and stay competitive needs effective supplier management. Emotional intelligence plays an important role in dealing with suppliers....


Fail-Safe FMEA

by Rodríguez-Pérez, José; Peña-Rodríguez, Manuel E.

The appropriate use of quality risk management can help organizations comply with regulatory requirements, such as good manufacturing practices or good laboratory practices....


Open Access

Quality in the First Person: Quality at Its Core

by Coleman, Lance

After leaving the manufacturing sector for 12 years and then returning, I found quality was still what drew me to the industry. Quality has carried me through my professional life, as well as my personal life, in ways I never realized were possible....


Standards Outlook: Know Your Future

by Reid, R. Dan

The future is a subject of great interest to quality practitioners. So let’s look for initiatives that may be right around the corner. Armed with the right information, you should be able to get a head start on the competition....


Measure for Measure: Under the Microscope

by Bucher, Jay L.

Audits are chances to see where improvements can be made and to find areas that can be improved upon. If you approach an audit with the right mindset, it can be a great opportunity for all parties involved....


Supporting Role

by Stimson, William A.

The ANSI/ISO/ASQ Q9000 Series of Quality Management Standards consists of three component standards. Taken together, the standards are components because they form a complete tactical approach to quality management....


Reaching Out

by Blumenthal, Cynthia

In his Pulitzer Prize-winning novel Middlesex, Jeffery Eugenides describes life at Ford Motor Co. in the 1920s, detailing how unskilled workers tried to match the calculated pace of assembly lines and a manufacturer that made almost every part itself....


Online Tables Blumenthal

by Blumenthal, Cynthia

Supplier categorization risk matrix / online table 2 Supplier category High risk Moderate risk Low risk 1. Direct manufacturing material suppliers Product material suppliers Chem inc. blank label paper supplier nonproduct material suppliers Maintenance, ...


A Change in Focus

by Lokas, Karim

It is ironic that the life-sciences industry’s approach to quality management systems has been lagging rather than leading due to a fundamental focus on compliance with regulation versus a holistic process for improving quality....


Standards Outlook: Hand in Hand

by Cressionnie, L.L. "Buddy"

Beginning July 1, all aviation, space and defense (AS&D) quality management system (QMS) certification body audits were required to be conducted according to a newly released AS&D QMS standard....


Risky Business

by Singer, Donald

In highly regulated industries that manufacture pharmaceuticals, foods and cosmetics, quality control scientists have been known to perform sampling and testing to determine the acceptability of finished products. Throughout the last decade,...


Perspectives: Wake Up and Smell the Cookies

by Diepstra, G. Keith

MY RECENT TRANSITION from the automotive sector to a company in the food industry held some unusual surprises: • The overall equipment effectiveness, capabilities and yields were shockingly low in the food industry....


Open Access

One Good Idea: Failure Is an Option

by Stansbury, Wayne; Beenken, Kristine

As a reliable means of identifying potential failures before they happen, failure mode and effects analysis (FMEA) deserves a place in every product life cycle....


Expert Answers: June 2011

by QP Staff

Cleaning up your flowcharts ... Building a control chart....


Open Access

Getting on Track

by Bowers, Dorothy P.; West, John E. “Jack”

ISO 26000 is here. Are you ready? Maybe the better question is: Do you care? You should. ISO 26000 Guidance on Social Responsibility has been touted as the new standard that can help manage social responsibility issues at your organization....


Results May Not Vary

by Johnson, Louis; McNeilly, Kirk

Controlling manufacturing processes so that products meet customer specifications is difficult. In such situations, factorial experimentation can be the key to understanding the impact of each process input on the process outputs....


Know Your Limits

by Henderson, Robert K.

In more than 27 years of working with a variety of manufacturing concerns, it is still surprising to observe how many manufacturing operations people possess such limited understanding of the myriad limits they adhere to each and every day....


Open Access

What Have We Learned?

by Reid, R. Dan

In a general way, the disaster in Japan provides us with a good context to see what lessons can be learned from fundamental quality management science....


Standards Outlook: Spring Into Action

by West, John E. "Jack"

In a lot of organizations, quality is relegated to the status of a long-forgotten initiative the organization “finished.” In these cases, what should a quality professional do?...


Open Access

For Starbucks, It's in the Bag

by Johnson, Louis; Burrows, Sarah

When voice-of-the-customer data showed Starbucks Coffee Co. needed to improve the packaging of its one-pound coffee product, it set out to learn the effects of process parameters on the key packaging quality characteristics....


Statistics Roundtable: Knowing There Are Unknowns

by Allen, I. Elaine; Seaman, Julia E.

DO THE ITEMS that people carry in their pockets or purses make them more likely to develop cancer? In an epidemiological study on the development of lung cancer in the population, is carrying matches an important variable?...


Statistics Roundtable: Further Explanation

by Snee, Ronald D., Hoerl, Roger W.

The purpose of a roundtable is to facilitate discussion. Here, we want to facilitate discussion on statistical engineering....


Salary Survey 2010: Part 1, Section 19: Salary by Gender and Age

by Hansen, Max Christian

Salary by age and gender for Canadian respondents / FIgUre 2 25 or younger 26- 35 36- 45 46- 55 56- 65 Age Female Male 0 $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 Average salary 53,500 68,753 67,950 70,417 75,000 45,750 66,078 75,338 88,768 89,826 QP...


Salary Survey 2010: Part 1, Section 4: Salary by ASQ and RABQSA International Certification

by Hansen, Max Christian

For four straight years, the number of survey respondents not holding any ASQ certifications has fallen. This year, 59.1% of respondents reported that they have one or more ASQ certifications, and 24.9% said they hold two or more certifications....


Salary Survey 2010: The Complete Report

by QP Staff

experience by gender / FIGURE 2 More than 20 years 10.1- 20 years 6.1- 10 years 3.1- 6 years $ 6,000 Male Years of experience in quality profession Years of experience in quality profession Female $ 4,000 $ 2,000 0 $ 2,000 $ 4,000 $ 6,000 1- 3 years Less...


Circling Back

by Moen, Ronald D.; Norman, Clifford L.

THERE STILL SEEMS to be much confusion today surrounding W. Edwards Deming’s plan-do-study-act (PDSA) cycle. How did Deming’s PDSA cycle evolve? Did Deming create the plan-do-check-act (PDCA) cycle? Are PDCA and PDSA related?...


Standards Outlook: Benefit Without a Doubt

by Bucher, Jay

In the typical executive reward system, bonuses are based, in part, on implementing creative solutions to complex problems rather than using standardization. for strategic advantage....


Open Access

Guru Guide

by QP Staff

The quality world certainly has its game-changers, and as part of its annual quality basics issue, QP is highlighting six individuals who indelibly altered the course of quality....


Open Access

Perspectives: Warning! Warning!

by Weisbrod, Stu

There are five warning signs that are indicators of a change in corporate attitudes toward quality. Some of these can occur naturally over time as corporations become enamored with their progress....


Open Access

Online Sidebars: Keeping Current: October 2010

by QP Staff

In addition, BS 5750 and Z2999, similar series of quality assurance standards, were published in the U.K. and Canada and the quality management system (QMS) standard ANSI-ASQ Z1.15 was published in the United States. Eventually, the ISO 9000 series had bo...


Standard Outlook: In Transition

by Cressionnie, L.L. "Buddy"

The 30-month transition period for the aviation, space and defense (AS&D) quality management system (QMS) standard began Jan. 1. With plenty of time to get familiar with the QMS documents, organizations are striving to meet their requirements....


Making the Connection

by ReVelle, Jack B.

Connectivity can refer to the predecessor-successor relationship existing between two or more tools for continuous improvement. The output from one tool, such as a Pareto analysis, can become the input to another, such as cause and effect analysis....


On the Mark

by Adrian, Nicole

It’s really no wonder that an organization that subscribes to the vision “To be the best-run business in American for the benefit of its customers” received a 2009 Malcolm Baldrige National Quality Award. MidwayUSA, a 2008 Missouri Quality...


Statistics Roundtable: Tried and True

by Hoerl, Roger W. and Snee, Ronald D.

A review of past Statistics Roundtable columns reveals that statisticians and quality professionals are always looking for better ways to increase the breadth and effectiveness of the use of statistical thinking and methods....


Open Access

Bull's-eye

by Murphy, William H.

All companies want to build a stronger brand by ensuring customer satisfaction. Along the way, of course, the companies want to make a profit....


Quality in the First Person: Seek and You Shall Find

by Knapp, Gary

In March 2009, I joined a small computer numerical control (CNC) job shop’s management team as quality manager. I started there after having worked for 11 years in quality management and having had experience developing new projects, launching new...


Standards Outlook: Knowledge Is Power

by Reid, R. Dan

In most systems, executives are rewarded for coming up with creative solutions to complex problems rather than for standardization work. Yet, there is tremendous value in standardization....


Discussion Warranted

by Kleyner, Andre

Warranties are important attributes of most business transactions. Their comprehensive impact on a company’s bottom line, however, is not always clearly understood—even by the people who deal with product quality and reliability on an everyday basis....


Open Access

One Good Idea: What's the Plan?

by McCain, Cecelia

Launching a project without a plan is a blueprint for disaster. So, when ER-One needed to transition the management of newly acquired hospital emergency departments to its organization, it turned to advanced implementation quality planning....


Window of Opportunity

by Chadha, Rajeev; Kalra, Jay

By employing lean Six Sigma, a supplier for one of the Big Three automakers met its goals and developed technology that is projected to be applicable to any and every automobile—from two-door coupes to full-size vans—within five years....


Expert Answers: February 2010

by QP Staff

Updating a scorecard ... the right metrics ... starting a quality management system....


High Priority

by Caruso, Bob; Hamilton, Marc

ASQ DEFINES voice of the customer (VOC) as “the expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.”...


3.4 per Million: Insight or Folly?

by Breyfogle, Forrest W.

In lean Six Sigma, much training effort is spent on conveying the importance of having a measurement system so that consistent and correct decisions are made relative to assessing part quality and process attributes....


Expert Answers: October 2009

by QP Staff

Creating quality awareness ... Best test for data comparison....


Think Again

by Sahi, Sonny

If we stop and contemplate why we think of audit results as pass or fail, we may become more aware of how our mentality affects the way we behave during an audit and how that mind-set influences others....


3.4 per Million: Digging the Holistic Approach

by Snee, Ronald D.

Few will argue we live in a dynamic world where change is accelerating. What often goes unnoticed is that along with this rapid change, there is the opportunity and the need to improve....


Open Access

The Right Move

by Barcellos, Paulo; Mueller, Antony

Shortcomings in both measurement systems and traditional methods for assessing customer satisfaction affect the ability of most firms to directly link quality improvements to changes in financial performance....


Online Sidebar Creasy

by Creasy, Todd

The evolution to 6TOC includes its predecessors, Six Sigma, lean manufacturing, lean Six Sigma and the theory of constraints...


Pyramid Power

by Creasy, Todd

The next evolutionary step for Six Sigma could be a method called 6TOC (pronounced “six-tock”) that combines principles of lean Six Sigma with the theory of constraints....


Riding the Storm Out

by QP Staff

Virtually everyone and every organization has been touched in some way by today’s turbulent economy. Smaller budgets, unexpected layoffs and workplace shake-ups have become commonplace....


Standards Outlook: Major Upgrades

by Reid, R. Dan

The new fourth edition of the Chrysler, Ford and General Motors (GM) Potential Failure Mode and Effects Analysis (FMEA) Reference Manual, which was released last year, is a significant upgrade from the third edition published in 2001....


A Simple Plan

by Kukor, Kreg

For more than 100 years, U.S. manufacturers have advanced equipment and manufacturing technologies to constantly monitor progress and drive process improvement....


Open Access

Building From the Basics

by Rooney, James J.; Kubiak, T.M; Westcott, Russ; Reid, R. Dan; Wagoner, Keith; Pylipow, Peter E.; Plsek, Paul

Quality control is about models, methods, measuring and managing. It’s about uncovering a problem and finding the solution. It’s about using the right techniques at the right time to make things better....


Standards Outlook: Automakers Shift Manual Into Another Gear

by Reid, R. Dan

The Automotive Industry Action Group (AIAG) published the second edition of the Advanced Product Quality Planning (APQP) and Control Plan Reference Manual this summer....


Open Access

What's Up?

by Sanders, Seiche

Study participants outlined the forces, four scenarios in which they might play out, and the implications to quality, organizations and the profession. Study participants were asked to envision the implications of the key forces and scenarios for quality ...


Open Access

Online Sidebars Sanders

by Sanders, Seiche

Increasing movement from quality of product to quality of management and the organization. The systems approaches the quality profession has evolved through ISO 9000 and other management system standards will be valued by organizations looking to bring qu...


Open Access

Futures Study

by QP Staff

Forces of Change From All ASQ Futures Studies Table 1 1996 1999 2002 2005 2008 Changing values Partnering Quality must deliver bottom- line results Globalization Globalization Globalization Learning systems Management systems will increasingly absorb the...


Starting From Scratch

by Radziwill, Nicole; Olson, Diane; Vollmar, Andrew; Lippert, Ted; Mattis, Ted; Van Dewark, Kevin; Sinn, John W.

Graduate students studying quality developed the Quality Systems Development Roadmap to help organizations do this, using application templates from the Lean Six Sigma Quality Transformation Toolkit. However, new companies, organizations without an enterp...


Blurred Vision

by Wood, Douglas C.

Many quality professionals have noticed that business leaders still consider quality and business improvement to be separate topics. While this isn’t the case everywhere, it appears to have become more common....


K'NEX Success

by Krzykowski, Brett

As a result of the recent lead scare, companies many have grown to trust—Fisher-Price, Mattel, J.C. Penney—found themselves on recall lists instead of in kids’ hands during the holidays. Some companies, however, were able to skirt the issue....


Standards Outlook: Hazardous to Your Health

by Reid, R. Dan

One hospital chain in my area has a snappy ad saying your selection of a hospital could be the most important choice you will ever make. This might be true—going into the hospital these days can be hazardous to your health....


Standards Outlook: How to Manage Risk in a Global Economy

by Liebesman, Sandford

The global economy has provided opportunities that didn’t exist just 10 years ago. But the flattening of the Earth via the internet and extensive outsourcing to countries such as China and Mexico have also presented organizations with many risks....


Good Vibrations

by Foo, Luke T.

Modern quality management principles define quality as customer satisfaction with product and service. SCGC has a web page where guitar owners can have questions about their guitars answered by Hoover or Roberts. With employee empowerment accompanying goo...


Standards Outlook: Product vs. System Quality

by Gordon, Dale K.

We live in an era in which complex and technologically advanced products are produced on a regular basis. Little concern is given to the engineering and advanced process capabilities that are required to produce them....


Standards Outlook: Auto Industry Drives to Improve Healthcare

by Reid, R. Dan

The U.S. auto industry has been challenged by its need to compete in a global marketplace while burdened by healthcare expenses for workers and retirees....


DFX and DFSS: How QFD Integrates Them

by Jiang, Jui-Chin; Shiu, Ming-Li; Tu, Mao-Hsiung

The differences in concept and application between design for excellence (DFX) and design for Six Sigma (DFSS) are discussed, and it is shown how they can be effectively integrated by using quality function deployment. Quality must be built into a...


A Recipe for Safe Food: ISO 22000 and HACCP

by Surak, John G.

Although food safety experts maintain that the U.S. food supply is one of the safest in the world, three recent food recalls raise the question of how food supplies can remain safe in a global environment. Hazard Analysis and Critical Control Point...


Six Sigma and Baldrige: A Quality Alliance

by Mellat-Parast, Mahour; Jones, Erick C.; Adams, Stephanie G.

The Malcolm Baldrige National Quality Award has evolved from a way to recognize the best quality management practices to a comprehensive framework for world-class performance....


Open Access

Army Aviation Depot Does an About Face

by Giddens, Jamey

A few years ago the Corpus Christi Army Depot (CCAD), which provides maintenance, repair, and overhaul of the Air Force Pave Hawk helicopter, was in danger of losing the contract because of problems with turnaround time and cost overruns. CCAD’s...


Open Access

Retrospective Analysis of a Designed Experiment

by Yadav, Bhupinder

Design of experiment (DOE) techniques have been successfully used by India’s Department of Defense Production to optimize the process parameters for a plastic injection-molded part used in the manufacture of tank deterrents. The goal was to get...


Nanotechnology: A Big Little Frontier for Quality

by Harriett Black Nembhard

Nanotechnology is a field of applied science that deals with arranging particles...


Open Access

Six Sigma, Value and Competitive Strategy

by Reidenbach, R. Eric; Goeke, Reginald W.

Aligning Six Sigma deployment with an organization’s strategy is complicated by the fact that most organizations have three levels of strategy – corporate, strategic business unit (SBU), and competitive. The tools of Six Sigma are most effectively...



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