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The Where and Y: A 1-2-3 Model for Project Success

by Torok, James

A Six Sigma project may take longer to establish if key players fail to provide Green and Black belts with appropriate definitions of problems and goals for improvement projects. While the purpose of a Six Sigma improvement project should be focused on...

Lean and Six Sigma – Synergy Made in Heaven

by Bossert, James

The combination of Six Sigma and lean enterprise work can enhance the production experience. Workers have the empowerment and skill to recognize a problem and, if it cannot be resolved, shut down the line to eliminate the root cause. Six Sigma and lean...

ISO 9000 Makes Integrated Systems User Friendly

by Shipley, David

Organizations need management systems that are based on processes or activities that help personnel understand what is essential to achieving continual improvement on a consistent basis....

Systems Thinking – An Uncommon Answer

by Prevette, Steven S.

Some of the common problems to be found in many business failures include too much focus on short-term gains, too much focus on quarterly profit statements, and a prevalence of long-term losses. One possible solution to these problems is systems...

QOS – A Simple Method for Big or Small

by Keller, Carl W.

Although there are many quality initiatives in the marketplace, many of them involve a degree of hype. Ford Motor Company’s quality operating system (QOS) is recommended as one offering the most value for the money. A QOS assessment looks at...

Open Access

An Integrated Approach System

by Kubiak, Tom

What’s the best quality system? How would you answer this question? How would your colleagues?...

Open Access

Baldrige: It's Easy, Free and It Works

by Crownover, Dale

While many people consider the Malcolm Baldrige National Quality Award criteria to be difficult, a harder task is learning how to manage opportunities for improvements instead of managing known strengths. While Baldrige may not have the answers, it...

Open Access

Complexity Theory Simplifies Choices

by Okes, Duke

Many business management and improvement methodologies provide finite structures for achieving success. Examples include the Malcolm Baldrige National Quality Award; the ISO 9001 standard; W. Edward Deming, who provided 14 points; and Six Sigma....

Open Access

Quality Management Multiple Choice: What’s the best quality system?

by Shipley, David; Keller, Carl W.; Bossert, James; Prevette, Steven S.; Okes, Duke; Crownover, Dale; Kubiak, Tom

Monitoring and recording the extent of transition experienced within a designated area assure Procedure ( general) Priority Reviewed Completed Record control Document control Internal audits Management review Corrective action Preventive action Monitorin...

Use CMI Certification to Achieve Strategic Initiatives

by Ewing, Doug; Heinrich, George

Smith Tool Co. in Ponca City, Oklahoma incorporated ASQ’s certified mechanical inspector (CMI) certification into its strategic plan because it wanted to strengthen its self-inspection program. Self-inspection results in real-time feedback and...

Open Access

The Journey Might Wander a Bit. . .

by Bemowski, Karen

As winners of the 1995 Malcolm Baldrige National Quality Award (MBNQA), Armstrong World Industries' Building Products Operations (BPO) and Corning's Telecommunications Products Division (TPD) have much in common. Both have adopted quality principles...

Xerox 2000: From Survival to Opportunity

by Leo, Richard J.

At Xerox, a new Management Model and a Managing for Results process are helping to transform its Leadership Through Quality program into the Xerox 2000 Leadership Through Quality program. The updated initiative integrates the organization's many...

The IRS and TVA Are Leading the Way

by Guffey, Cynthia J.; Helms, Marilyn M.

The Internal Revenue Service (IRS) and Tennessee Valley Authority (TVA) have been successful in reinventing government. This initiative, also known as the National Performance Review, is driven by political pressure, citizen concern, and the large...

The Chicken Is Involved, but the Pig is Committed

by Kern, Jill Phelps

Cascading teams can overcome resistance to change. Team members are both involved and committed. Two examples show how cascading teams work at Digital Semiconductor. First, a small team identified goals to improve product forecasting. This core...

TQM in the R&D Function

by Price, R. C.

Research and development (R&D) units and organizations can use total quality management (TQM) to improve their products, services, and communication. Enhancement of the R&D process occurs in the customer-supplier chain of the process management model....

How to Develop a Meaningful Employee Recognition Program

by Milas, Gene H.

Acknowledgment of employees reveals a company's principles and values. Employee recognition also is an incentive for quality and productivity improvements. However, a recognition program should not be a tool for behavior manipulation. A successful...

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