Keyword:  in Title
Date Range:  To:
Sort By:        Search QP     Search ASQ.org

Standards Outlook: Revision Runway

by Cressionnie, L.L. "Buddy"

Revision activities on AS9100—Quality management systems—Requirements for aviation, space and defense organizations continue....


Open Access

A Step Forward

by Hampton, Debra M. Hay;

The committee draft of ISO 9001:2015 is significantly different from ISO 9001:2008, and includes new terms and clause structure. It also focuses on reducing risk and applying the process approach....


Standards Outlook: Into the Future

by Reid, R. Dan

During the past 30 years or so, there has been a lot of content in this column and in QP dealing with management system standards (MSS). Well, get ready. ISO MSSs as you know them are about to change, starting as soon as next year....


Open Access

Standards Outlook: Change Ahead

by West, John E. “Jack”; Hunt, Lorri; Cianfrani, Charles

The revision of ISO 9001:2008 brings opportunities and challenges....


Standards Outlook: Work in Progress

by Liebesman, Sandford

ISO 9001:2008 and ISO 14001:2004 are scheduled for major revisions by the end of 2015. Many of the revisions being considered are controversial. In this column, I will only discuss the changes to ISO 9001, but note that changes to ISO 14001 are similar....


Open Access

Back to Basics: According to Plan

by Port, Jonathan

Regardless of the purpose, audits must be properly planned so they’re successful and valuable. Often, this crucial step receives scant attention. The audit process should be divided into three equal parts: planning, execution and follow-up....


Open Access

To All Corners of Kenya

by Darabi, Tiffany

Effective supply chains deliver products on schedule and within budget to customers. Those customers shouldn’t have to think about the behind-the-scenes process or worry about whether the goods will be delivered on time....


Open Access

Balancing Act

by Montgomery, Eda Ross; Neway, Justin

With common quality methods and standards in place, manufacturing organizations share a daunting challenge: an increased volume of electronic and paper-based data collected during process development and manufacturing....


Open Access

One Good Idea: Form by Design

by Coleman, Lance B.

Filling out simple forms should be easy, right? Yet, how many of us have had the experience in which a simple and easy-to-follow form took more than one time to fill out 100% correctly?...


Open Access

Apples to Oranges?

by Surak, John G.;

Consumers around the world demand safe food. Through the years, retailers and food companies have pushed their suppliers to have food safety systems and improve on them. The drive started with suppliers being required to have third-party good GMP audits....


Open Access

March 2013 One Good Idea - online figures

by Coleman, Lance B.

CAPA process swim lane diagram / online Figure 1 Phase 1: Initiation Phase 2 and 3: Investigation and Corrective Action Issue CAPA number Enter CAPA info into log Notify quality manager CAT investigation CAT investigation Identify issue Meet with process...


Standards Outlook: Corrective Action Challenge

by Reid, R. Dan

The purpose of corrective action is to prevent the recurrence of the problem. There are usually many actions that can be taken to address the problem, ranging from incremental changes to innovative solutions....


Standards Outlook: Get in Front of the Problem

by West, John E. "Jack"

Considering the unfortunate fact that product recalls and their disastrous results seem relatively common, it’s curious why so many organizations resist formal efforts to address preventive action....


Expert Answers: December 2012

by QP Staff

A better supplier scorecard ... Inspecting your suppliers ......


Standards Outlook: From the Trenches

by Liebesman, Sandford

ISO 9001 and the COSO internal control guidance document used by financial organizations that must comply with the requirements of the Sarbanes-Oxley Act don’t have a lot in common, but one thing they share is the need to update the current version....


(Re)visionary Thinking

by Briggs, Susan L.K.

The preeminent ISO standard on environmental management, ISO 14001, is being revised to incorporate new approaches in the field of environmental management systems and meet stakeholder expectations that have evolved since it was first published in 1996....


Eradicating Inconsistency

by Udell, Mark; Buffington, Mike

When most people imagine the Orkin man, they visualize a uniformed technician driving a white truck from house to house. What’s probably not as widely known is that the technicians stop at many places other than homes....


Open Access

Back to Basics: Understanding Variation

by Port, Jonathan

Organizations with quality management systems compliant to ISO 9001:2008 are required to take action to eliminate the causes of nonconformities. If determination of variability type is absent from problem-solving methods, it leads to ineffective actions....


Open Access

Perspectives: Taken for Granted

by Kennedy, Bob

The ISO 9000 series is Quality 101, and as quality practitioners, we should never forget it....


Fail-Safe FMEA

by Rodríguez-Pérez, José; Peña-Rodríguez, Manuel E.

The appropriate use of quality risk management can help organizations comply with regulatory requirements, such as good manufacturing practices or good laboratory practices....


Expert Answers: December 2011

by QP Staff

Survey struggles ... ISO 9001 vs. ISO 22000....


Standards Outlook: The Missing Link

by Liebesman, Sandford

In most organizations, quality and finance behave like independent silos, resulting in excessive costs and unhappy customers and investors....


Online Tables Standards Outlook

by Liebesman, Sandford

Developed the following business process measures: 4 � documented results of management review meetings 5 � Customer satisfaction measures 5 � Measurable objectives used in product or service improvement 1 � balanced scorecard ( please indicate measures ...


Expert Answers: August 2011

by QP Staff

Connecting SOPs and IT ... quality assurance vs. quality control ... looking for remote audits....


Standards Outlook: Spring Into Action

by West, John E. "Jack"

In a lot of organizations, quality is relegated to the status of a long-forgotten initiative the organization “finished.” In these cases, what should a quality professional do?...


Standards Outlook: Revisionist History

by Liebesman, Sandford

The latest version of ISO 9001 was published in December 2008. Since then, ISO/TC 176 has created a task group to consider concepts for inclusion in the next revision, which is scheduled for publication in 2015....


Standards Outlook: Righting the Wrongs

by Schnoll, Les

Most organizations do not have a clue when it comes to root cause determination, and their inability to meet the requirement can be disastrous from regulatory and business perspectives....


Open Access

Guru Guide

by QP Staff

The quality world certainly has its game-changers, and as part of its annual quality basics issue, QP is highlighting six individuals who indelibly altered the course of quality....


Open Access

Get Your Ducks in a Row

by Orthaber, John

The ISO 9001 quality management system has been around since 1987, and it is generally acknowledged that the system produces some fairly significant benefits, including improved profitability, higher sales and better employee morale....


Online Sidebar 1: What makes the ISO 9001 QMS work?

by Orthaber, John

In addition to the marketing advantages, which everyone seems to understand, there are a number of different aspects to the ISO 9001 quality management system (QMS) that contribute to its success. Of these, three tend to stand out....


Standards Outlook: Better Together

by Russell, J.P.

Even if everything is done appropriately during an audit, following up on the findings is just as important because it gives meaning to the audit....


Standards Outlook: Prevent Defense

by West, John E. "Jack"

Effective preventive action requires focus and attention, both of which can be addressed via a method that starts with prioritization and ends with improvement actions....


Standards Outlook: Trust, but Verify

by Russell, J.P.

Grouping product, service and process audits together is somewhat natural, because a process audit may include a product or service audit. I’ve dubbed the combination a verification audit....


Expert Answers: April 2009

by QP Staff

Auditing your new company ... ISO 9001 coverage ... Dealing with wishy-washy management....


Keeping Score

by Benjamin, Steve

Like most of you, I’ve seen the “latest, greatest thing” introduced in organizations — repeatedly. We observe initial excitement for the new strategy, bursts of employee training, spotty implementation and eventual abandonment of the new approach....


Open Access

Perspectives: First, Do No Harm

by Cichowicz, Judith A.

Healthcare costs in the United States are increasing at staggering rates. In fact, last year’s employer health insurance premiums increased by 5%, which is two times the rate of inflation....


Standards Outlook: Dynamic Duo

by Liebesman, Sandford

Lean and Six Sigma are two methods aimed at improving the quality of an organization’s operations and its financial results. Both concentrate on customer satisfaction and improved business performance....


Standards Outlook: Risk and Quality Management

by Gordon, Dale K.

The media has made all of us aware of the global financial crisis caused by the assumption of risk by banks and speculators in stocks and commodities....


Smooth Approach

by Morris, Jon

Traditional internal audits fulfill a need for companies with fresh ISO 9001 implementations. But for organizations with mature systems, an innovative approach called an appreciative internal quality audit can take them beyond compliance to excellence....


Standards Outlook: Down With Silos

by Liebesman, Sandford

Businesses today have multiple management systems, including financial, quality and environmental. Unfortunately, these management systems usually do not talk to one another....


The Road to Improvement

by Baranzelli, John D.

Registration of public organizations to the ISO 9001 quality management standard can be difficult because of their complex operations and extensive documentation....


Expert Answers: August 2008

by QP Staff

Flushing out flatness ... Corrective vs. preventive actions....


Standards Outlook: Ensuring Supplier Quality

by Schnoll, Les

I've worked in the medical device and pharmaceutical/biotechnology industries, and I've concluded that when it comes to quality, the medical device world is at least 20 years ahead of its drug-world cousin....


Two Are Better Than One

by Nanda, Vivek "Vic"

Management need and my personal curiosity recently led me to take a closer look at the Sarbanes-Oxley Act (SOX). My work pointed out similarities and differences between SOX and ISO 9001....


Who's Keeping Score?

by Neenan, Rebecca

There’s one tool you won’t find for sale at Sears. One of the retail giant’s divisions has started using a quality management tool extensively to maintain and improve its own quality management system....


Standards Outlook: ISO 9001 and Advantage in the Marketplace

by West, John E. "Jack"

You have completed the ISO 9001 certification audit process and received an accredited certificate of registration from the registrar. Your organization has joined the nearly one million others around the world to achieve this distinction....


Standards Outlook: How to Manage Risk in a Global Economy

by Liebesman, Sandford

The global economy has provided opportunities that didn’t exist just 10 years ago. But the flattening of the Earth via the internet and extensive outsourcing to countries such as China and Mexico have also presented organizations with many risks....


A Gold Medal Solution

by Adrian, Nicole

By using quality tools, a team from Boeing came up with solutions that eliminated the unsafe conditions that occurred during installation of the details in aircrafts' tailcones....


Open Access

QMS Certification: Down With Disillusionment

by Gyani, Girdhar

Conformity assessment and international standards that cover products and quality and environmental management systems provide mechanisms to ensure the quality of goods and services, but a recent survey reveals that the various certification bodies...


Turbocharge Your Preventive Action System

by Sittsamer, Murray J.; Oxley, Michael R.; O’Hara, William

A layered process audit (LPA) is an ongoing chain of simple verification checks to make sure a defined process is followed correctly. This powerful management tool can improve safety, quality and cost savings by amplifying problem solving systems and...


Open Access

One Good Idea: Process Optimization for Service Organizations Isn't Rocket Science

by Scott, John

The following is intended for service industry people who are mostly clueless about quality improvement. (You manufacturing people can skip the page because you already get this, right?)...


ASQ Team Says QMS and EMS Standards Support SOX

by Liebesman, Sandford

The intent of the Sarbanes-Oxley Act (SOX) was to make the financial system of control more transparent and to reduce the incidence of corporate fraud. It soon became evident, however, that compliance with the law’s auditing requirements would be...


A Recipe for Safe Food: ISO 22000 and HACCP

by Surak, John G.

Although food safety experts maintain that the U.S. food supply is one of the safest in the world, three recent food recalls raise the question of how food supplies can remain safe in a global environment. Hazard Analysis and Critical Control Point...


Open Access

Army Aviation Depot Does an About Face

by Giddens, Jamey

A few years ago the Corpus Christi Army Depot (CCAD), which provides maintenance, repair, and overhaul of the Air Force Pave Hawk helicopter, was in danger of losing the contract because of problems with turnaround time and cost overruns. CCAD’s...


Open Access

From One-Man Show to Baldrige Recipient

by Daniels, Susan

Mesa Products Inc., which manufactures and installs cathodic protection systems for underground piping and other metal structures, was the recipient of the Malcolm Baldrige National Quality award in the small business category in 2006. Mesa’s quality...


Quality Glossary

by Nelsen, Dave

Five years after it published its first glossary of quality terms, ASQ has revised that glossary with updated definitions and new entries, many from the lean glossary published in 2005. This reference of terms, acronyms, and prominent figures in the...


Open Access

One Good Idea: The Probability of Reoccurrence: P(r)

by Owens, Dennis R.

Bob, the quality manager at Acme Co., was sent a supplier corrective action request(SCAR) from Acme's largest customer. Bob assembled a team of engineers to identify the problem and determine a root cause....


3.4 per Million: Assessing the Effectiveness of Controls Under Uncertainty

by Conklin, Joseph D.

Sequential sampling and logistic regression techniques offer useful strategies....


Measure for Measure: Managing the Measurement System

by Payne, Graeme C.

ISO 10012:2003 helps you plan your total measurement system....


Standards Outlook: Developing the Voluntary Healthcare Standard

by Reid, R. Dan

The new Automotive Industry Action Group (AIAG) voluntary standard for healthcare delivery is in its second review, with an anticipated launch no later than early 2008. AIAG also is pursuing partners for the publication from the healthcare sector....


Standards Outlook: Do Environmental Management Systems Improve Performance?

by Briggs, Susan L.K.

The debate regarding the value of environmental management systems arises from a lack of comparable, quantifiable data demonstrating companies with a formal EMS produce less environmental emissions, discharges and waste than companies without one....


Using a FMEA in a Service Setting

by McCain, Cecelia

ISO 9001 requires organizations to take preventative action to avoid the occurrence and reoccurrence of nonconformities. A failure mode and effects analysis (FMEA) is a tool that allows users to predict potential for failure and plan for control through...


Standards Outlook: Increase ISO 9001's Value

by Liebesman, Sandford

ISO 9001 describes a basic, effective quality management system (QMS). Compliance to it is the starting point toward achieving excellence in an organization. Additions to an ISO 9001 compliant QMS can act as the first steps toward excellence....


Open Access

Back to Basics: Best Practices in Auditing

by Gupta, Anil

Organizations conduct audits to examine a business process and evaluate the process’s compliance with internal and external requirements. They also use audits to implement continuous improvements. Internal and supplier audits allow management to:...


Open Access

Career Corner: Your Future in Risk Management

by Hutchins, Greg

Our engineering company conducts risk analyses and assessments in cyber security, infrastructure security, operational integrity and business continuity planning. And, business is booming. Why?...


Standards Outlook: QMSs and EMSs Support Financial Management Systems

by Liebesman, Sandford

The Sarbanes-Oxley Act (SOX) was adopted in 2002 in response to scandals, such as the ones at Enron and WorldCom, and other misuse of corporate resources. In 2003, Paul Palmes and I started an effort to integrate...


Your Customers Are Talking, But Are You Listening?

by Westcott, Russ

Few companies have a process to listen to their customers and act on the information. Without a method to measure how satisfied customers are, the door is left open to the competition. The listen, collect, analyze, learn, improve (LCALI) process can...


ISO 9000 In Service: The Good, the Bad, and the Ugly

by Scott, John

When the Centers for Medicare and Medicaid Services began requiring ISO 9001 certification for its new business contracts, claims processing contractor Palmetto GBA decided to pursue certification for its existing contracts as well. Getting a...


Unintended Consequences

by Gordon, Dale K.

The process approach embodied in ISO 9001 emphasizes the actual activities of an organization that would result in providing a product or service that continuously meets the customer's needs....


Timeless Wisdom From Crosby

by Watson, Gregory H.

Philip Crosby's book, Quality Is Free, changed the way managers looked at the cost of poor quality. Written 25 years ago, Crosby's management principles are as valid today as ever. Thirteen quotations from the book illustrate Crosby's deep insight into...


FMEA--Something Old, Something New

by Reid, R. Dan

Managing risk is not optional for organizations. Clause 0.1 of ISO 9004 mentions risk management in the same breath with cost and benefit considerations as being important to an organization, its customers and interested parties....


Quality Management's Role in Global Sourcing

by Watkins, David K.

Globalization and the evolution of quality management systems from a focus on controlling product conformity to a much broader focus on overall enterprise capability have resulted in the need to redefine the role of quality management in dealing with...


Corrective vs. Preventive Action

by Westcott, Russ

Quality professionals frequently express confusion about the difference between corrective and preventive action. Corrective action deals with a nonconformity that has occurred, and preventive action addresses the potential for a nonconformity to occur....


AS9003: An Aerospace Standard For the Little Guy

by Bravener, Lee C.

AS9003, Inspection and Test Quality System, represents the return to a traditional aerospace industry approach to quality management that existed before the adoption of the ISO 9000 quality standards. While most large manufacturers and suppliers have...


Craft a Meaningful Quality Policy

by Owens, Dennis R.

One way to align a quality management system policy with its objectives is to use the Ishikawa cause and effect (CE) method. These five steps will help management effectively structure a meaningful and integrated quality policy....


ISO 14000 and Regulatory Compliance

by Briggs, Susan L.K.

There has been much debate about the effectiveness of the international environmental management system (EMS) standard, ISO 14001, in ensuring an organization has satisfactorily met its regulatory compliance obligations....


Open Access

Try Some Introspection

by Whitacre, Teresa

Don't just look for a job that fits what you have always been doing - especially if you are frustrated in your search for a job in the same field or particular geographic area....


A Process Interaction Matrix

by Kaganov, Mark

One of the requirements of ISO 9001 and ISO 13485, specified in paragraph 4.2.2c, requires a company to develop a quality manual that contains “a description of the interaction between the processes of the quality management system.”...


A PDCA Approach to TL 9000 Measurement

by Liebesman, Sandford

An approach based on the plan-do-check-act (PDCA) improvement loop can be used to develop a process for complying with the measurement requirements of TL 9000, the ISO 9001 based quality management standard for the telecommunications industry....


Prepare for the Worst

by Whitacre, Teresa

Quality professionals face the same problems as those in IT, software development, programming, automaking and numerous other fields, loss of jobs to overseas outsourcing....


The Legacy of Ishikawa

by Watson, Greg

Kaoru Ishikawa was a prime mover of quality in Japan who believed in quality through leadership. His six quality concepts form the basis for a holistic approach that is the unique Japanese approach to quality improvement. Ishikawa’s focus on...


A Software Company’s TL 9000 Success Story

by Nanda, Vivek “Vic”; Kelly, Tim

When Ulticom, a small software product company, set out to establish a quality management system it considered a number of international standards before pursuing registration to TL 9000, the telecommunications quality management standard based on ISO...


Top 10 Tips for Shop Floor Audit Readiness

by Pylipow, Peter E.

Wendy, a shift supervisor at fictitious Skyko Industries, was notified her manufacturing area was going to be added to the scope of Skyko’s ISO 9001 registration....


Column: Emerging Sectors: All Aboard the ISO 9000 Express

by Abou-Sabh, Sharif; Bohman, Christer

The Chicago Transit System, serving approximately 1.5 million riders every day in Chicago and 38 neighboring suburbs, is a vital component of Northeastern Illinois' economy. Operated by the Chicago Transit Authority (CTA) and including buses, trains and...


Management System Integration: Can It Be Done?

by McDonald, Mary; Mors, Terry A.; Phillips, Ann

In October 1996, the International Organization for Standardization, known as ISO, issued the final version of ISO 14001, an international standard for environmental management systems (EMS)....


Column: Standards Outlook: Strategies for Improving Business Performance

by West, John E.

Most organizations face dozens of extraordinary conditions in today's business environment, including aggressive competitive strategies from their opposition, daunting regulatory situations and the pressures of...


Column: Standards Outlook: Auditing a Process Based System

by Liebesman, Sandford

Since the clause-by-clause approach to auditing for ISO 9000 no longer works, auditors will need to understand subjective and objective issues, and to determine whether the processes of the Quality Management System are...


Lean and Six Sigma – Synergy Made in Heaven

by Bossert, James

The combination of Six Sigma and lean enterprise work can enhance the production experience. Workers have the empowerment and skill to recognize a problem and, if it cannot be resolved, shut down the line to eliminate the root cause. Six Sigma and lean...


ISO 9000 Makes Integrated Systems User Friendly

by Shipley, David

Organizations need management systems that are based on processes or activities that help personnel understand what is essential to achieving continual improvement on a consistent basis....


Systems Thinking – An Uncommon Answer

by Prevette, Steven S.

Some of the common problems to be found in many business failures include too much focus on short-term gains, too much focus on quarterly profit statements, and a prevalence of long-term losses. One possible solution to these problems is systems...


QOS – A Simple Method for Big or Small

by Keller, Carl W.

Although there are many quality initiatives in the marketplace, many of them involve a degree of hype. Ford Motor Company’s quality operating system (QOS) is recommended as one offering the most value for the money. A QOS assessment looks at...


Open Access

An Integrated Approach System

by Kubiak, Tom

What’s the best quality system? How would you answer this question? How would your colleagues?...


Open Access

Baldrige: It's Easy, Free and It Works

by Crownover, Dale

While many people consider the Malcolm Baldrige National Quality Award criteria to be difficult, a harder task is learning how to manage opportunities for improvements instead of managing known strengths. While Baldrige may not have the answers, it...


Open Access

Complexity Theory Simplifies Choices

by Okes, Duke

Many business management and improvement methodologies provide finite structures for achieving success. Examples include the Malcolm Baldrige National Quality Award; the ISO 9001 standard; W. Edward Deming, who provided 14 points; and Six Sigma....


Open Access

Quality Management Multiple Choice: What’s the best quality system?

by Shipley, David; Keller, Carl W.; Bossert, James; Prevette, Steven S.; Okes, Duke; Crownover, Dale; Kubiak, Tom

Monitoring and recording the extent of transition experienced within a designated area assure Procedure ( general) Priority Reviewed Completed Record control Document control Internal audits Management review Corrective action Preventive action Monitorin...


Column: Standards Outlook: Use ISO 9004 To Improve Performance

by Russell, J.P.

ISO 9004:2000 is a valuable tool for improving an organization's effectiveness, efficiency and the quality of its products and services. It is a standalone document that should be used for improving organization performance....


Column: Standards Outlook: ISO 9000 and More

by Reid, R. Dan.

DVDs have become a very popular form of home entertainment. Movies released on DVD often feature bonus material and deleted scenes. Wouldn't it be nice if readers of print material could have this option from time to time!...


13 Steps to Certification in Less Than a Year

by Landon, Tammy

Ultratech Stepper (UTS), a manufacturer of photolithography equipment, became both ISO 9001:2000 and ISO 14000 certified in less than a year at a cost under $200,000, using only two employees to manage the effort part-time. UTS's quality steering...


A Quality Manual For the Transition and Beyond

by Kaganov, Mark

Companies may wonder whether quality manuals structured around the new ISO 9001:2000 format would be acceptable while the firm is still registered to the old ISO 9001:1994 standard. Consensus warrants that if the manual meets all the requirements of the...


Column: Standards Outlook: Continual Improvement Using ISO 9001

by Liebesman, Sandford

One of the key additions to ISO 9001:2000 is a subclause 8.5.1 requirement for continual improvement. This requirement is a definite advance over ISO 9001:1994...



Top of page