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Role Call

by Sunder, Vijaya; Shah, Shashank;

A structured approach to managing stakeholders in lean Six Sigma projects....

Changing Tides

by Marra, Ted; Bendell, Tony;

To stay relevant, quality must adapt to a changing business environment....

Open Access

On the Horizon

by Gaskill, Tyler

Experts share their ideas about what challenges and opportunities lie ahead. Their insights included using data to solve previously unsolvable problems and better connect people and processes, thus gaining knowledge of customers’ personalized needs....

Like Abilities

by Liu, Shu

Beyond providing quality products and services, organizations must gain trust by engaging customers on social media and cultivating trust agents. An organization can no longer ignore customer complaints because customers are just one Google search away fr...

Open Access

Career Corner: Leverage LinkedIn

by Conklin, Joseph D.

When the author started noticing email messages from LinkedIn about requests to connect and endorse. He set up a basic profile and scanned the LinkedIn website, and discovered a digital wilderness that is easy to get lost in....

Open Access

Quality in the First Person: Alternative Route

by Johnson, Stephen

An unexpected detour on the career path led probation agent to quality career....

Strength in Numbers

by Clark, Peter

To refresh his résumé after a job loss, the author sought ASQ certifications because of their reputation for relevance and rigor....

Open Access

Quality in the First Person: Road Warrior

by Coleman, Lance

Why conferences are your secret career weapon....

Open Access

Blog Boom

by Calfa, Jimena; Graban, Mark; Hunter, John; Stepniowski, Jennifer J.; and Zrymiak, Daniel

Back in the late 1990s—well before 140-character Tweets, before Facebook posts and before LinkedIn discussions—there was the blog. Register at any number of blogging sites and you could set up your own personal or professional website....

Open Access

Career Corner: Opening Doors

by Conklin, Joseph

Career Corner columnist Joseph Conklin interviews a counselor at the Prince George’s One-Stop Career Center in Laurel, MD, during the second week of the October 2013 government shutdown to look into training and retraining programs for displaced workers....

Open Access

Making Connections

by Brown, Marshall

Whether you’re searching for a job or not, building a network of professional connections is important for career development....

Speaking in Code

by Kaiser, Randy

Manufacturers spend time and money creating products for market, yet all of that hard work can be wasted if coding errors affect product quality....

Open Access

Career Corner: Serve and Learn

by Lindborg, Henry J.

Board membership is a meaningful way to grow....

Open Access

Will to Live

by Csikos, Brian

How one quality professional confronted a life-threatening diagnosis....

Open Access

Quality in the First Person: Purpose and Principle

by Vora, Manu K.

Lifelong volunteer and teacher reflects on the value of giving back....

Open Access

Perspectives: Be a Trendsetter

by Kraft, Debra

Quality professionals should consider expanding their networking efforts into the business realm. Why? Our organizations expect us not only to eliminate the costs of poor quality, but also help optimize profitability....

Show of Hands

by Liu, Shu

“How many think this process is capable of meeting the specification?” Students sitting in a basic quality class in Asia were asked this question while they looked at a long-term normal process variation curve well within the specification range....

Measure for Measure: Careful Comparison

by Bucher, Jay L.

Starting a calibration program from the ground floor can be a daunting task. But it also can help an organization realize it has taken only the first steps in ensuring a quality program....

Innovation Imperative: Changing Tides

by Merrill, Peter

We are currently in a perfect storm for global change. The global marketplace is changing and advances with technology are dramatically changing the way we complete even the simplest tasks. We are responding to change by innovating....

Open Access

Career Corner: Build Your Economic Case

by Westcott, Russell T.

Do you realize that one of the greatest means for professional development is attending a quality industry conference? But first, you need to get there....

Innovation Imperative: Open to Suggestions

by Merrill, Peter

Open market innovation intrigues people because it appears to run counter to accepted business practices. It discounts secrecy, recognizes we lack knowledge in our own organizations and depends on ideas from outside for success....

Open Access

Career Corner: Risky Reputation

by Lindborg, Henry J.

Formerly the work of marketers, an organization's image and reputation are integral to quality and risk-based management systems. They are everyone's business in sustaining corporate integrity, and they deserve the attention of quality professionals....

(Re)visionary Thinking

by Briggs, Susan L.K.

The preeminent ISO standard on environmental management, ISO 14001, is being revised to incorporate new approaches in the field of environmental management systems and meet stakeholder expectations that have evolved since it was first published in 1996....

The Brand Named You

by Breitbarth, Wayne

An all-expense paid week in Cancun, Mexico. An extravagant home entertainment system. Professional sports team season tickets. And, of course, a gold watch. These are all expensive luxuries, but what do they have in common?...

Standards Outlook: Ingraining Innovation

by Reid, R. Dan

The concept of innovation has been around for a while, but it has grown and evolved to become an issue of significant, if not critical, importance to organizations....

Standards Outlook: Revised Thinking

by Liebesman, Sandford

COSO developed the internal control integrated framework in 1992 in response to the savings and loan scandals of the 1980s. COSO is now 20 years old and is due for an upgrade to incorporate changes in the financial environment....

Innovation Imperative: Unplugged

by Merrill, Peter

Many people think technology drives innovation. In fact, the opposite is true....

Practice Makes Perfect

by Rich, David

Significant problems can occur during full-scale production when new manufacturing processes are poorly conceived. Therefore, it is incumbent on R&D organizations to employ effective procedures that ensure sound manufacturing process development....

All Over the Map

by Merrill, Peter

Innovation can be rewarding, and it’s taking on greater importance worldwide. There’s no better proof of this than the recent World Economic Forum analysis of the innovative capability of countries from all parts of the globe....

Open Access

40 New Voices of Quality

by QP Staff

When QP set out to find the individuals who will give a voice to the new generation of quality professionals, one of the hopes was that the group’s makeup would lend insight into what the future holds....

Up Front: Young Love

by Sanders, Seiche

We don't always come right out and say it, but the editors here at QP get pretty excited about the articles we publish. We have a sense of what articles you'll enjoy, and polishing them up to give to you is one of the most rewarding aspects of the job......

Open Access

LinkedIn or Lose Out

by Breitbarth, Wayne

WHICH OF THESE statements applies to your current situation? •I am tired of people asking me to join their LinkedIn network. • I have no idea what to do after I connect with someone....

Quality in the First Person: Introverts: Get Out!

by Purdy, Derek

Networking. We all know we should do it. Most of us have repeatedly been told the key to getting good jobs, achieving goals and having a happy life is building a network. And yet, if you’re an introvert, the prospect of heading into a group of strangers...

Open Access

Career Corner: Call a SPADE a SPADE

by ReVelle, Jack B.

When you think about your career, what do you do? Do you just sort of mull it over and maybe write down a note or two? Or do you start by writing down what you want out of your professional life (your long-term objectives) and then consider what...

Salary Survey 2010: Part 1, Section 1: Salary by Job Title

by Hansen, Max Christian

The vast majority of respondents to this year’s salary survey was regular, full or part-time employees—that is, they work for a single company or organization. Part 1 of this report, comprised of sections 1-20, covers these respondents....

Salary Survey 2010: The Complete Report

by QP Staff

experience by gender / FIGURE 2 More than 20 years 10.1- 20 years 6.1- 10 years 3.1- 6 years $ 6,000 Male Years of experience in quality profession Years of experience in quality profession Female $ 4,000 $ 2,000 0 $ 2,000 $ 4,000 $ 6,000 1- 3 years Less...

Open Access

Get Your Ducks in a Row

by Orthaber, John

The ISO 9001 quality management system has been around since 1987, and it is generally acknowledged that the system produces some fairly significant benefits, including improved profitability, higher sales and better employee morale....

Online Sidebar 2: How much will it cost?

by Orthaber, John

Almost all the costs of implementing ISO 9001fall into one of the following categories: Registration costs: Registrars are free to set their own rates, which are generally predicated on a daily rate per person, plus expenses....

Open Access

Career Corner: Words of Wisdom

by Whitacre, Teresa

The deadline for this column coincided with my son’s high school graduation. The advice I gave him about starting his career is applicable to everyone, no matter the stage of their career....

Expert Answers: June 2010

by QP Staff

Changing industries ... Organizing your quality department....

High Marks

by Esqueda, Paul; D'Allegro, Mary Lou

The public is demanding more accountability of many private organizations, corporations and institutions of higher education. In response, the Department of Education instituted changes to the process of accreditation of higher education institutions....

High Priority

by Caruso, Bob; Hamilton, Marc

ASQ DEFINES voice of the customer (VOC) as “the expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.”...

Acquiring Assets

by Kirscht, Ron

Manufacturers face a growing threat to quality and productivity. The coming wave of baby boomer retirements, alongwith a projected decline in the number of new recruits, poses the threat of a gap in skilled workers that are critical to success....

Social Graces

by Burdick, Babette

Social networking is old hat by now, and most people dabble in it or participate with little impact. But social networking is an important means of branding yourself, your skill set and your company’s capabilities, products and services....

Open Access

Career Corner: Leave a Legacy

by Wescott, Russell T.

In many management development programs, an instructor assigns a task: write a brief eulogy summarizing what you feel a business associate could or would say about you. Questions you could consider include: What impact have you strived to make in the...

Open Access

Salary Survey 2009: Holding Steady

by Conklin, Joseph D.

QP’s salary survey is interesting in good times, and even more so in lean times. My observations for the 2009 version fall into three categories: profiles of success, limits of the survey and questions readers might ask to reflect on career development....

Salary Survey 2009: The Complete Report

by QP Staff

52 section 6 Salary by Number of Work Hours Online section 7 Salary by Nonexempt vs. exempt Status Online section 8 Salary by Number of Years in Current Position Online section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...

Open Access

Career Corner: Changing Times

by Lindborg, Henry J.

In consulting and planning with not-for-profits—especially universities, unaccustomed to market turbulence—I often use the phrase “glacial change.” The phrase implies change that is large but so gradual that human beings don’t see...

Open Access

Career Corner: Out of Quality, Out of Business

by Kulisek, Diane

Being lean used to be associated with poverty and starvation. Today, being lean refers to profitability and fitness, especially in business. Cutting corporate fat, or non-essentials, has become as important for organizational health as slimming down is...

Open Access

Career Corner: Survive and Thrive

by Lindborg, Hank

No sector is immune. Manufacturing, IT, finance, healthcare, education, publishing and retail are being affected by conditions that range from slowdown to slow-motion collapse....

A Simple Plan

by Kukor, Kreg

For more than 100 years, U.S. manufacturers have advanced equipment and manufacturing technologies to constantly monitor progress and drive process improvement....

Open Access

Career Corner: Looking Out for No. 1

by Whitacre, Teresa A.

Finding work during a recession is a challenge but not an impossibility. But, whether you are unemployed and seeking work, or currently employed and seeking a better job or career path, it is your responsibility to get results....

Salary Survey 2008: Part 1, Section 4: Salary by ASQ and RABQSA International Certification

by QP Staff

When it comes to ASQ certification, one is good, but more is better....

Salary Survey 2008: The Complete Report

by QP Staff

51 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years in Current Position Online Section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...

Open Access

Career Corner: Laugh It Off

by Kulisek, Diane G.

Assuring quality, and laughter, might seem at diametrically opposite sides of the human behavior spectrum. Many studies and articles have been published about the benefits of laughter and humor when managing people or projects, or when trying to overcome ...

Open Access

Career Corner: Turn Trauma Into Triumph

by Whitacre, Teresa

The stress of job loss affects each person differently, both physically and emotionally. The site pulls in jobs from other job boards such as Monster, CareerBuilder, Yahoo Hot Jobs, USA Jobs, and local or regional newspapers, depending on the ZIP code ent...

Strength in Numbers

by Gardner, Leslie; Osburn, Terrence; Pearson, Tom

Finding resources to pursue quality improvement and organizational excellence is the greatest challenge confronting most organizations today, including universities and professional organizations....

Open Access

Raising the Bar

by Feigenbaum, A.V.

Now more than ever, companies must measure and manage their quality costs to compete at a high level in today’s global marketplace....

Open Access

Career Corner: Use Business Cards Effectively

by Westcott, Russell T.

I'm shocked at the number of people who don't carry a business card. Even more amazing are those who don't even have cards....

The International Growth of Quality

by Feigenbaum, A.V.

Human, economic, and technological changes in the international arena require that businesses deliver high quality value to customers. Fundamental to any business's competitive strength is its ability to understand and implement the language of quality....

Open Access

Standards Outlook: Environmental Standards Development--Why You Should Be Involved

by Briggs, Susan L.K.

At the last meeting of the U.S. technical advisory group on environmental management, attendees discussed the important issues being decided at the subcommittee meetings of International Organization for Standardization technical committee (TC) 207....

Look for Trouble

by Evans, John M.

Organizational excellence depends on people, but human error remains a persistent problem. Most of what people do throughout the day follows a pattern of recognition, selection, and action, with very little conscious thought, leaving the mind free for...

Challenges in RFID Enabled Supply Chain Management

by RFID study group at Pennsylvania State University

Supply chain management is the fastest growing application of radio frequency identification devices (RFID), but few organizations are equipped to deal with the accompanying flood of information. Most definitions of RFID emphasize the technological...

12 Keys to Career Success

by Oltesvig, John

As the number of manufacturing jobs continues to decline in the United States, many quality professionals have become concerned about job security and opportunities to attain career success. But like Joseph Juran and W. Edwards Deming before them, each...

How to Fail the ISO 9001 Driver's Test

by Palmes, Paul

An ISO 9001 audit can be likened to the process of getting a driver's license when you think of the auditor as a department of motor vehicles tester who must examine your vehicle and its key operators before granting certification. ISO 9001 requires...

Open Access

60 Years and Still Going Strong

by Spichiger, James O.

This year the American Society for Quality marks its 60th anniversary with a special website devoted to its celebration. Thirteen surviving founders shared their insight into how the quality profession and ASQ have changed over the years. Responses to...

So, You'd Like To Be an ASQ Fellow

by Bossert, James

Some of the benefits of becoming an ASQ Fellow include peer recognition, networking opportunities, and new levels of ASQ involvement. A candidate must be an ASQ Senior Member for at least five years before submission of the nomination and be able to...

TRIZ: A Creative Breeze for Quality Professionals

by Dew, John

TRIZ, a systematic approach to creative thinking originating in Russia, can help quality professionals develop new approaches and solutions to quality problems. Its creator, Genrich Altshuller, wanted a systematic approach based on the rules of...

The Future of Quality in Indianapolis

by Osburn, Terence P.; Klimaszewski, Deborah L.

ASQ's Indianapolis Section 903 has typically focused on projects that could be completed within the year but, conscious of the effects of short-range planning, the section decided to develop a five-year strategic plan to increase responsiveness to the...

Open Access

Take Center Stage

by Brong, Jerry

Here you are standing in the corner - the career corner. You see people involved in interesting activities, exchanging ideas and freely moving about....

What Do Online Customers Value?

by Tamimi, Nabil; Sebastianelli, Rose; Rajan, Murli

Burgeoning e-commerce sales point to the pivotal role of the Internet as an effective marketing tool. An online survey was used to determine which website design features have the strongest consumer appeal. One section of the survey gathered background...

Open Access

A Bare Bones Look at the Bottom Line

by Townsend, Pat; Gebhardt, Joan

A basic premise of the quality revolution is that quality increases profits. While customers generate profit in the traditional way, quality focuses on money not spent as the result of improved practices. Quality alone, however, does not guarantee...

Follow My Lead

by Offstein, Evan H.; Morwick Jason M.

Only a month into your company's process improvement project, the plant superintendent says he is considering discontinuing the quality initiative....

Juran, Japan and the Profession

by Lindborg, Hank

Celebration of Joseph Juran's 100th birthday (Dec. 24, 2004) began in early May with an event sponsored by the Juran Institute. Quality Progress also ran a cover story profiling his contributions in its May 2004 issue....

Open Access

Juran, Japan and the profession.

by Lindborg, Hank

Celebration of Joseph Juran?s 100th birthday (Dec. 24, 2004) began in early May with an event sponsored by the Juran Institute. Quality Progress also ran a cover story profiling his contributions in its May 2004 issue....

Quality in the First Person

by Allan, Jonathan; McNary, Lisa D.; Moser, Pete; Zilbershtein, Doron

Four quality professionals discuss how they used quality principles and tools to improve their personal lives. In Control Charts and Your Real Hourly Wage, Jonathan...

Be Your Own Boss

by Brong, Jerry

Traditional quality positions are not offering future opportunities, but quality is ever more important, and people delivering its results are doing this from new positions and new organizations. Positions for trainers, process and supply chain...

Outsourcing and Jobs

by Hutchins, Greg

Jim (name changed) had been looking for a quality director or manager position with a pharmaceutical company in the Northwest. We'd met at one of my Value Added Auditing workshops, where he'd been upgrading his risk management skills....

Open Access

Making Stakeholders a Strategic Asset

by Conti, Tito

Employees and business partners have an important role to play in organizational improvement. Quality models indicate that managing stakeholders to enhance their value generation capability can be a winning strategy....

Turn Your Customers Into Interns

by Will, Scott; Rivera, Ted

You may have been here before: You just signed a contract to have a house built. You’re excited at the prospect and can’t wait to move in. Obviously, with the contract just signed, your move in date is far off....

Management System Integration: Can It Be Done?

by McDonald, Mary; Mors, Terry A.; Phillips, Ann

In October 1996, the International Organization for Standardization, known as ISO, issued the final version of ISO 14001, an international standard for environmental management systems (EMS)....

Quality, Not Quantity, of Management

by Feigenbaum, Armand V.; Feigenbaum, Donald S.

This article is from the book The Power of Management Capital: Utilizing the New Drivers of Innovation, Profitability, and Growth in a Demanding Global Economy, available through Quality Press, item number

Managing Supplier Relationships

by Kumar, Sameer; Bragg, Richard

Effective supply chain management (SCM) can provide companies the competitive edge by adding stability and predictability to their supply stream. Manufacturers can identify vendors that provide high quality service and developing close,...

Column: Standards Outlook: Auditing a Process Based System

by Liebesman, Sandford

Since the clause-by-clause approach to auditing for ISO 9000 no longer works, auditors will need to understand subjective and objective issues, and to determine whether the processes of the Quality Management System are...

Quality's Six Life Cycle Stages

by Leonard, Denis; McAdam, Rodney

A tool referred to as “quality life cycle” provides a strategic mechanism to chart and sustain quality while proactively countering shortcomings of its implementation, such as stagnation and limited application, which can ultimately result in failure....

ASQ Section and Student Branch Spark Conference

by O’Donoghue, Michael

One feature of the ASQ section 205 support of a small ASQ student branch at Broome Community College in Binghamton, New York is an invitation to Broome alumni to apply for the international visitor fellowship sponsored by the section and the Cooperative...

Column: Emerging Sectors: ASQ's Role in Healthcare

by Stoecklein, Mike

In 1992, ASQ's Healthcare Division was formed to encourage research, innovation and the formation of learning partnerships to advance knowledge of healthcare quality....

Column: World View: European Statistics Network Grows Rapidly

by Bisgaard, Søren; Does, Ronald; Stewardson, Dave

Aims to increase understanding, idea exchange, networking and professional development

ENBIS now has more than 500 members from 25 countries across the entire European continent plus nine non-European countries, including nine members from the United States, seven from Israel and one from Canada. Most members are...

Open Access

A Quality Major

by Sinn, John W.

The doctorate in technology management program offered by the School of Technology at Indiana State University is unique because it is a consortium of seven universities, with ISU being the degree issuing institution. The program provides...

Column: Career Corner: Transfer Your Skills

by Whitacre, Teresa A.

Service industries need auditors, project managers and improvement associates. Have you ever thought about how the skills, knowledge and techniques you have learned and applied in the quality profession would be transferable...

A Chip Maker's Unique Improvement Approach

by Norton, Fred

CANDOS, the continuous improvement process at Advanced Micro Devices Inc. (AMD), is an acronym derived from a series of steps: Clearing, Arrangement, Neatness, Discipline, Ongoing improvement, and Safety. Its principles of maintaining a safe and...

Column: Career Corner: Really Want To Attend a 2002 Conference?

by Westcott, Russ

Some do's and don'ts for getting...

Column: Career Corner: Six Lessons Can Steer Your Career Path

by Whitacre, Teresa

Flying lessons and quality principles : Lessons from a pilot's career include:Make keeping your skills current your constant vigil.Know your aircraft (your product--yourself).Assess your strengths and weaknesses.Keep your wheels chocked to the ground...

Open Access

Six lessons can steer your career path.

by Whitacre, Teresa

Flying lessons and quality principles

The sky is the limit for competent quality professionals who keep themselves properly grounded and fly a straight path. TERESA WHITACRE is a quality systems manager for CTP Carrera in Latrobe, PA, and principal of Marketech Systems. Whitacre holds a bache...

Open Access

Become a Baldrige Examiner

by Hoisington, Steve

The Malcolm Baldrige National Quality Award (MBNQA), created by Congress in 1987 as a national initiative to help industry and service organizations improve performance and become more efficient and competitive, is administered by the Baldrige National...

Open Access

Journey to the Baldrige

by Phillips-Donaldson, Debbie, editor

The year's Baldrige winners are profiled. They include Operations Management International Inc. (OMI), Spicer Driveshaft (SD) (an operating unit of Dana Corp.), Karlee Co. Inc., and Los Alamos National Bank (LANB)....

Column: Career Corner: Why quality careers are still important.

by Whitacre, Teresa

Jobs like implementing systems, being the champion and providing training still remain important--but you have to be prepared

The role of the quality professional has definitely changed in the last decade, particularly the last few years. The traditional quality employee was an inspector who watched a product through its various manufacturing steps or checked the quality of...

ISO 14001 and regulatory compliance.

by Block, Marilyn R.

Three major requirements must be addressed

Many companies with environmental management systems (EMS) also have registered quality management systems (QMS). Limited or no previous exposure to environmental regulatory requirements leads to questions concerning the role ISO 14001 plays in assuring r...

Open Access

Implementing Quality Programs in the Not-for-Profit Sector

by Lowery, Daniel

The success of quality programs at non-profit organizations often depends on intermediary organizations. These organizations may act as catalysts and include elements of encouragement, support, cajoling, and mandate. United Way organizations are in a...

A World of Opportunity

by Hutchens, Spencer, Jr.

Quality professionals often create and maintain connections via voluntary associations. A new approach designed by ASQ to revamp its approach to affiliations with other quality groups includes a revised international position statement, a new strategy...

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