- Cost of Quality
- Customer Satisfaction and Value
- Environmental Manag. and Sustainability
- Global Quality
- ISO 14000
- ISO 9000
- Leadership
- Metrology
- Process Management
- Product Development and Recall
- Quality Management
- Quality Tools
- Social Responsibility
- Standards
- Statistics
- Supplier Quality
- Teams
- AS9000
- TL 9000
- ISO/TS 16949
- Certification/Registration (management system Standards)
- Continuous Improvement
Valuable Resource
Talent development is addressed in three key components of sustainability management systems: international standards, social responsibility (SR) reporting and performance excellence frameworks....
QMS Certification: Down With Disillusionment
Conformity assessment and international standards that cover products and quality and environmental management systems provide mechanisms to ensure the quality of goods and services, but a recent survey reveals that the various certification bodies...
10 Quality Basics
In an overview designed to give quality newcomers a glimpse of the knowledge they need to succeed, ten regular Quality Progress contributors write on 10 basic quality topics that are fundamentals essential to surviving in a quality role. Topics covered...
How Russian and U.S. Standards Impact Foreign Trade
Standardized requirements for product quality are inhibiting business partnerships between companies and government agencies in the United States and Russia. Russia's rapid transition from a planned economy to a free market system has no parallel in...
Eastman Chemical's Success Story
The costs associated with customer complaints can be significant. These costs manifest themselves in a number of ways: lost business, investigative costs, time spent responding to complaints, and claims or credits paid. The Eastman Chemical Co. realized...
Should You Transition to ISO 9001:2000?
With the deadline little more than a year away, indications are that fewer than 20 percent of organizations whose business and quality objectives include compliance to the ISO 9000 standards have made the transition. Six ISO 9000 experts present their...
Quality Movement Helps Brazil's Economy
Key was establishment of a foundation
Examples of these books are Gerenciamento da Rotina do Trabalho do Dia a Dia 4 (Daily Work Routine Management) and Gerenciamento Pelas Diretrizes 5 (Managing by Policy). There must be a management system We have learned not to accept pulverized ideas. Aft...
ASQ Honors Six Who Make a Difference
Six individuals were recognized by the Awards Board of the American Society for Quality for their exceptional achievement in creating, promoting, and communicating quality information and technology. James M. Lucas, principal of J.M. Lucas and...
Management System Standards Poised for Momentum Boost
Growth in the standards industry is driven by: the ISO 9000 revision; proliferation of sector specific standards; the importance of environmental management; and the future of health and safety management standards. ISO 9000:2000 will be completed...
A Blueprint for Document Control
As a vital component of a quality system, controlled documentation provides benefits such as: currency and availability of information; preservation of knowledge; management of revisions and obsolete documents; and authoritative approval. Typical...
The Impact of Standards on Industrial Development and Trade
For developing countries, standards present opportunities and challenges. Countries that invest in vibrant metrology and standards programs can improve their trade activities and investment attractiveness. However, standards can inhibit trade when, for...
National Laboratories of Metrology in the Western Hemisphere
Competitiveness in an era of global markets and technological change mandates that National Laboratories of Metrology (NLMs) be implemented in the Americas. The NLM concept in the Western Hemisphere has matured through the efforts of the Inter-American...
Can the EU Push Standards as a High-Tech Weapon?
Within weeks of this move, Buescher announced plans to convene government and industry user groups to dictate standards to high-tech manufacturers worldwide. Forselius is manager of engineering standards and procedures for United Technologies/Hamilton Sta...
9000 Standards?
Both suppliers and customers can benefit from standards. Registration to ISO 9000 helps a supplier: establish the foundations of a quality system; stand out from non-registered competitors; and gain entry to markets otherwise closed. The European...
The Legacy of W. Edwards Deming
W. Edwards Deming's contributions have had an impact on both Japan and the United States. His legacy in Japan was the application of statistical methods to quality control. In 1950, the Union of Japanese Scientists and Engineers, the editorial staff...
The U. S. Semiconductor Industry's Wild Ride
SEMATECH (SEmiconductor MAnufacturing TECHnology) has improved its industry's research and development activities and its supplier infrastructure. This consortium of U. S. semiconductor manufacturers was established in 1987 to revive an industry whose...
Japan's New Advantage: Total Productive Maintenance
Employee ownership of equipment and work areas can lead to reduced equipment downtime, abuse, and accidents. Total productive maintenance (TPM) programs encourage teams of workers to do preventive maintenance and minor repairs of their own machinery....
