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Open Access

Career Corner: Right, Wrong, Good, Bad or Indifferent?

by Kulisek, Diane G.

Although the new guidance standard for social responsibility (SR), ISO 26000, will be a completely voluntary guidance standard—not a certification standard1—how best to implement and sustain the organizational behaviors it will prescribe deserves...


Expert Answers: July 2008

by QP Staff

The sigma 1.5 shift ... ISO's origins....


Open Access

Strong Foundation, Solid Future

by Leonard, Denis

In the wake of the scandals five years ago that shook consumer confidence in business leaders and the economy, I co-wrote an article about the resurgence of social responsibility on the corporate landscape and increased public awareness on the topic....


ISO 9000:2000 Revision Process Reaches Final Draft Stage

by West, John E. "Jack"

Last stage before final approval

The Draft International Standards (DIS) of ISO 9000:2000, ISO 9001:2000 and ISO 9004:2000 were submitted for international ballot from November 1999 to May 2000. * ISO 9000:2000, Quality management systems--Fundamentals and vocabulary is a normative refer...


Quality Management Principles: Foundation of ISO 9000:2000 Family

by West, Jack; Cianfrani, Charles A.; Tsiakals, Joseph J.

Practical application came first

This article describes the relationship of the first four quality management principles to the requirements document (ISO 9001:2000) and to the guidelines of ISO 9004:2000. Organizations depend on their customers and therefore should understand current an...


Research: The Key to Quality Policies and Procedures

by Page, Stephen B.

A structured research plan for analyzing a business process is the key to writing quality policies and procedures. Comprehensive and accurate policies and procedures are essential for meeting documentation requirements of standards like the ISO 9000...


ISO 9000:2000 Shifts Focus of Quality Management System Standards

by West, Jack; Cianfrani, Charles A.; Tsiakals, Joseph J.

Look for Changes in Format, Presentation and Terminology

This is the first of a series of articles explaining the latest version (Committee Draft 2) of ISO 9000:2000...


ISO 9000:2000 Shifts Focus of Quality Management System Standards

by West, Jack; Cianfrani, Charles A.; Tsiakals, Joseph J.

Look for changes in format, presentation and terminology

As we move to the next millennium, the ISO 9000 family of quality management system standards is being updated to reflect a modern understanding of quality. The format of ISO 9001 and ISO 9004 has been changed to link the quality management system with th...



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