Expert Answers: September 2012
Sustaining excellence ... Blood bank error...
Supporting Role
The ANSI/ISO/ASQ Q9000 Series of Quality Management Standards consists of three component standards. Taken together, the standards are components because they form a complete tactical approach to quality management....
Organize How You Innovate
It is difficult to underestimate the role of innovation in the success of an organization. ISO 9004:2009 redefines the role of improvements and innovations within a quality management system....
Shining on the World Stage
With nearly 30 billion people turning their eyes to South Africa during the 2010 FIFA World Cup, the South African Quality Institute (SAQI) took steps to help ensure those eyes would see the best South Africa had to offer....
Sustainable Future
The new international standard ISO 9004:2009—managing for the sustained success of an organization—a quality management approach, brings quality management to a new area of sustained success. The standard adds a new term, sustained success...
Quality in the First Person: Accidental Destiny
John Ruskin once said, “Quality is never an accident; it is always the result of intelligent effort.”1 How many of us who work in quality came into the profession by accident? I, for one, can raise my hand. I started my career as an apprentice tool...
