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Open Access

Fresh Perspective

by Radziwill, Nicole M.; Owens, Tracy;

The relationships among technology, innovation and quality are based on creating new value and sustaining the ability to continue creating it. Leveraging these relationships can help in releasing your creative spirit....

Open Access

Salary Survey 2013: Behind the Results

by Hansen, Max Christian

The 2013 Salary Survey was sent to ASQ 44,945 members. There were 7,504 individual responses, for a response rate of 16.7%....

Open Access

Paving the Way

by Anderson-Cook, Christine M.; Borror, Connie M.

Data and information are at the heart of good investigations and decision making, but are all kinds of data the same? What are the major categories and types of questions to ask to collect and analyze data?...

Salary Survey 2012: Crunching the Numbers

by Hansen, Max Christian

The 2012 survey was sent to 54,337 members. Of the 6,857 individuals who started the survey, 6,857 completed the questionnaire for a response rate of 11.2%....

Open Access

Back to Basics: Psychology Central

by Carpenter, Ed

Understanding how people work is the purview of psychology—hence, psychology is the hub of the system of profound knowledge. Business and quality always come down to people. Knowledge of psychology is essential....

Open Access

Salary Survey 2011: Slow and Steady

by Hansen, Max Christian; Wilde, Nancy J.; Kinch, Eileen R.;

A single organization’s actions may be reported several times if multiple employees of that organization responded to the survey. Director: Oversees all aspects of an organization’s quality or business improvement efforts, such as developing and administr...

Not Your Normal SOP

by Brewton, Oliver; Culbreth, Tim; Groeger, Hans

To ensure business activities are performed correctly and consistently, it is vital to be compliant to numerous quality, safety and regulatory requirements. One way to do so is to understand and develop thorough procedures—and then follow them....

Climb to the Top

by QP Staff

Who said it’s lonely at the top? For only the second time since the Baldrige program began in 1988, seven organizations were recognized last year with the nation’s highest presidential honor for performance excellence—the Baldrige Award....

Open Access

One Good Idea: Mind Your A's and E's

by Goldman, Ira B.

Regardless of what media combinations you decide to use for your training, four concepts are essential for engaging students and making the learning stick....

Statistics Roundtable: The Sin of Spin

by Anderson-Cook, Christine

We live in an age in which media and marketing often spin data and end up misleading and misinforming the consumer....

Go With the Flow

by Theiss, Brandon R.

In an effort to implement lean Six Sigma initiatives, many companies forget that data flow and material flow are two sides of the same coin. This starves the Six Sigma methods of data, which causes the enterprise to run at a suboptimal level....

A Lean Transformation

by Adrian, Nicole

Sacred Heart Hospital CEO Steve Ronstrom first learned about lean while working on boats in Alaska. There, they didn’t waste a thing—they wouldn’t even throw away a piece of rope. When he later returned home and worked in a hospital, he observed...

Open Access

Salary Survey 2010: Not Out of the Question

by Hansen, Max Christian

Every year, QP’s Salary Survey sparks countless questions for quality professionals and gets them thinking about their careers and personal development: How do I compare with others? What can I do get ahead? Are things getting better out there?...

Salary Survey 2010: The Complete Report

by QP Staff

experience by gender / FIGURE 2 More than 20 years 10.1- 20 years 6.1- 10 years 3.1- 6 years $ 6,000 Male Years of experience in quality profession Years of experience in quality profession Female $ 4,000 $ 2,000 0 $ 2,000 $ 4,000 $ 6,000 1- 3 years Less...

Online Sidebar Statistics Roundtable

by Meeker, William Q., Doganaksoy, Necip, and Hahn, Gerald J.

In making such calculations for times beyond the next 24 months, the in-service months that exceed a total exposure over 36 months (adding the months to date to the number of future months) are excluded. Moreover, the estimated expected number of failures...

On the Map

by Boudreaux, Miriam

Process mapping is an essential technique for identifying all the processes that take place in an organization, as well as their interrelation. This visual tool makes it easy to understand the sequence in which these processes take place....

Statistics Roundtable: Predicting Problems

by Meeker, William Q., Doganaksoy, Necip, and Hahn, Gerald J.

Manufacturers must frequently predict the number of future field failures for a product using past field-failure data, especially when an unanticipated failure mode is discovered in the field....

Open Access

3.4 per Million: Firefighting With DMAIC

by Snee, Ronald D., Gardner, Edgar C.

As quality professionals, we like to solve problems by finding root causes and putting fixes in place. As a rule, we don’t like to fight fires, but sometimes we have to....

Open Access

Word Power

by Scriabina, Natalia; Smith Fullerton, Romayne; Mehta, Burjor

By using this practical guide, quality auditors, managers, engineers and other professionals in the field will be able to clarify their written messages and inspire their readers to constructive actions....

Statistics Roundtable: Tried and True

by Hoerl, Roger W. and Snee, Ronald D.

A review of past Statistics Roundtable columns reveals that statisticians and quality professionals are always looking for better ways to increase the breadth and effectiveness of the use of statistical thinking and methods....

Open Access

Salary Survey 2009: Lingering Effects

by Bemowski, Karen

Like almost everyone, quality professionals are feeling the effects of the economic recession. In all, 4.9% of respondents to QP’s 23rd annual salary survey indicated they are unemployed, retired or laid off....

Salary Survey 2009: The Complete Report

by QP Staff

52 section 6 Salary by Number of Work Hours Online section 7 Salary by Nonexempt vs. exempt Status Online section 8 Salary by Number of Years in Current Position Online section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...

It Doesn't Add Up

by Sloan, M. Daniel

Bewildered economists offer many theories as to what ultimately led to today’s financial woes. Analysts attempt to untangle how so many factors and variables—banks, mortgages and government oversight—contributed to the mess....

A Simple Plan

by Kukor, Kreg

For more than 100 years, U.S. manufacturers have advanced equipment and manufacturing technologies to constantly monitor progress and drive process improvement....

Driven to Succeed

by Bullington, Kimball

Strategic planning is an important element in quality management, as evidenced by the Malcolm Baldrige National Quality Award criteria. A strategic plan is the aim of an organization that helps to reduce variation related to possible strategic outcomes....

Open Access

Building From the Basics

by Rooney, James J.; Kubiak, T.M; Westcott, Russ; Reid, R. Dan; Wagoner, Keith; Pylipow, Peter E.; Plsek, Paul

Quality control is about models, methods, measuring and managing. It’s about uncovering a problem and finding the solution. It’s about using the right techniques at the right time to make things better....

Statistics Roundtable: Make Data Matter

by Snee, Ronald D.

Is data analysis an art or a science? Arguments exist for both sides, and many people simply come down in the middle: it’s both....

Standards Outlook: Automakers Shift Manual Into Another Gear

by Reid, R. Dan

The Automotive Industry Action Group (AIAG) published the second edition of the Advanced Product Quality Planning (APQP) and Control Plan Reference Manual this summer....

ISO 9001: Could It Be Better?

by Dearing, Jack

Many well-intentioned people are using ISO 9001 to control and improve quality, but much of the standard should be disregarded. ISO 9001's unnecessary costs affect companies, their employees and customers, as well as society in general which depends...

Open Access

Back to Basics: Painting the Big Picture

by Gojanovic, Tony

In today’s highly competitive global business environment, a corporation’s decisions must be based on reliable information rather than sketchy data and gut feelings. Poor decisions no longer can be absorbed, much less tolerated....

No Longer Lost in Translation

by Menard, Vernon J., III; Menard, Michelle

Language barriers and communication delays can disrupt a company's plans to survive and thrive in a global economy. The pursuit of quality also depends on bridging the communication gap. Without communication there can be no bridge from quality theory...

Open Access

Rapid Knowledge Transfer: The Key to Success

by English, Michael J.; Baker, William H. Jr.

Rapid knowledge transfer (RKT) involves the discovery, learning, creation, and reuse of knowledge that becomes intellectual capital that can be converted into value and profits. The concepts of RKT are applicable to quality management because its four...

Open Access

A Recipe For Excellence

by Daniels, Susan E.

The roots of the Bama Companies' 2004 Malcolm Baldrige National Quality Award go back to a Texas kitchen in 1927. Today the third-generation family owned business makes frozen baked goods for fast food and casual dining restaurants using the same...

E-Learning: The Future of Quality Training

by Burns, Tony

E-learning, an extension of multimedia technology, provides quality managers with an effective means of gaining the commitment and involvement of employees. Unlike other media forms, e-learning offers interactivity that transforms passive audiences into...

ISO 9001 Takes On a New Role – Crime Fighter

by Amari, David; James, Don; Marley, Cathy

In July of 2003 the Phoenix Police Department’s Records and Identification Bureau (RIB) became the first law enforcement organization in the U.S. to achieve ISO 9001 registration as a means of reinforcing its reputation as a reliable information...

Open Access

First to the Top

by Daniels, Susan E.

A small, scattered school district in a remote part of Alaska, a suburban school district near New York City, and a mid-sized public university have become the first winners of the Malcolm Baldrige National Quality Award in the education category. The...

Column: Standards Outlook: Automotive Quality Management System Evolves

by Reid, R. Dan

ISO Technical Specification (TS) 16949, based on ISO 9000, is an international fundamental quality management system specification for the automotive industry. The author looks at the second edition's significant changes from...

Open Access

Column: Frontiers of Quality: Statistical Tools for Six Sigma

by Hahn, Gerald J.; Doganaksoy, Necip; Stanard, Christopher

What to emphasize and de-emphasize in training

These tools and closely related concepts, such as the design of experiments, are key elements of Six Sigma training and comprise up to half of the standard curriculum. The goal of standard Six Sigma statistical training is to give Green Belts and Black Be...

Column: Measure for Measure: Measuring the Internet

by Stein, Philip

Properly analyzing good data can help you improve your Web site

The author discusses problems, possible solutions, and some tools in measuring the use of specific Internet web pages....

Benchmarking the Home Pages of 'Fortune' 500 Companies

by Tamimi, Nabil; Rajan, Murli; Sebastianelli, Rose

The Internet has made dramatic changes in how goods and services are purchased and sold. The sophistication levels of Web presences vary from company to company, and different kinds of Web sites serve different types of audiences. Most Fortune 500...

A Blueprint for Document Control

by Fine, Debra L.; Read, William L.

As a vital component of a quality system, controlled documentation provides benefits such as: currency and availability of information; preservation of knowledge; management of revisions and obsolete documents; and authoritative approval. Typical...

Quality in Commercial Food Processing

by Surak, John G.

Functions of food processing include improvement of taste, reduction in ingredient variation effects, and the inhibition or prevention of deterioration and hazards. The food processing industry in America serves the biological, psychological and social...

Applying QFD to Internal Service System Design

by Natarajan, R. Nat; Martz, Ralph E.; Kurosaka, Kyosuke

Listening to the voice of the internal customer leads to the meeting of customer needs. A QFD (quality function deployment) project at the RRC (Research Resources Center) of the Tennessee Technological University College of Business Administration...

Statistics Roundtable: Why Multivariate SPC?

by Mason, Robert L.; Young, John C.

Recent technological advances in industrial control procedures have greatly improved the quality of production in modern industry. For example, multivariable controllers and feedback loops provide tighter control of a process by restricting the...

Intelligence Everywhere: How Technology Can Enlighten and Empower

by Daughtrey, Taz

Automation linked with human insight enhances quality deployment. Information technology and quality are means to pursuing organizational goals. They support evolution of the workplace toward the ideal of a paperless environment in which wisdom and...

Implementing Quality One Class at a Time

by Mehrez, Abraham; Weinroth, G. Jay; Israeli, Aviad

Total quality management (TQM) in the university setting empowers students to take responsibility for what they learn. One experiment aimed to improve an advanced university course in operations management. Titled "Manufacturing Processes," the course...

A New Way to Listen to the Customer

by Finch, Byron J.

The Internet is a source of customer feedback, especially in the conversations in Usenet newsgroups and mailing lists. World Wide Web pages might also be useful, as when individuals use their pages to describe sport and hobby interests. To find...

Multimedia as a Quality Solution

by Burns, Anthony

For both training and performance support, multimedia software can decrease costs while improving effectiveness, especially in large organizations. This combination of animation, graphics, movies, music, and interactivity allows for one-on-one training...

How to Become a Quality Person

by Cary, Mark S.

You are your own primary customer. Your personal improvement is the most important factor in kaizen or continuous improvement. A five-step plan for personal improvement is based on the plan-do-check-act cycle. First, identify what is important. Do...

Waving the White Flag

by Ludeman, Kate

The supplier-distributor relationship in the semiconductor industry has been improved by joint development of an industry survey. In the past, each supplier annually surveyed its own distributors, but this is inefficient and ignores the need of...

Using QFD Becomes an Educational Experience for Students and Faculty

by Ermer, Donald S.

Correlating customer requirements with system design elements leads to quality improvement. A key tool in this process is quality function deployment (QFD). At the University of Wisconsin-Madison, the Mechanical Engineering Department used QFD to...

Open Access

Assessing Organizational Performance

by Gerst, Robert M.

Performance appraisals of organizations reveal the same kind of negative effects that W. Edwards Deming found in assessment of individuals. A case study of hospital appraisals demonstrates the dangers of tampering, low morale, and guaranteed losers....

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