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Statistics Roundtable: Blocking Benefits

by Borror, Connie M.

When conducting even a seemingly simple experiment—such as one with a single factor with several levels—significant care and consideration should go into the design setup....


Amazing Audits

by Coleman B. Sr., Lance

A new approach that incorporates the Kano model can help you evaluate the performance of your quality audit programs....


Open Access

Career Corner: Truth Detective

by Christopher, Rosemarie and Dionne, Paul

Learn how to investigate prospective employers and avoid working for duds, and why employers must consider their reputations as part of employee recruitment and retention....


A Hard Look at Software Quality

by Rodríguez, Moisés; Piattini, Mario; Fernández, Carlos Manuel

Software quality is a key challenge for organizations because of its impact on final costs. At the same time, software quality can be a competitive differentiator an organization can offer to its customers....


Open Access

Quality in the First Person: Who Cares?

by Purdy, Derek

Because quality professionals have the word “quality” in their job titles, their work is held to a higher standard. This author shares how he learned the importance of doing the job right the first time from his brother....


Expert Answers: September 2015

by Freeman, Robert; Ramu, Govind

Business success with ISO 9001 ... Selecting a consultant, registrar...


Open Access

Quality in the First Person: Supplier Hugger or Engineer?

by Griffin, LaToya R.

The important dual role of supplier quality engineers is explained. They monitor the supply base, ensure suppliers are providing quality products, monitor supplier performance, evaluate corrective and preventive action responses, and perform audits....


Creative by Design

by Parendo, Perry

Although many people don’t consider its structured approach as enhancing creativity, it’s important to acknowledge DoE as an unexpected and valuable source of creativity. DoE is 50% more efficient than alternative test methods if you use a half-fraction d...


Standards Outlook: On-Time Departure

by Cressionnie, L.L. "Buddy"

The International Aerospace Quality Group (IAQG) recently announced that the AS9100:2016 series of standards is on track to be released for sector publication in April 2016....


Open Access

One Good Idea: Agile Quality

by Johnstone, Jim

Twelve software-development principles can create more product value in less time. Agile software development can be applied to organizations looking to replace rigid, document-heavy development processes that are cumbersome and bureaucratic....


Open Access

Open to Change

by Reid, R. Dan

ISO 9001, the international consensus standard for quality management systems (QMS), has long been the core supplier of QMS requirements for several large sectors, including automotive, aerospace and medical devices....


Expert Answers: July 2015

by Merrill, Peter; Walfish, Steven

Integrating quality, innovation ... Switching standards...


Open Access

Continuing Education and Development Directory

by QP Staff

So if you.re feeling stuck, stagnant or dispirited, look into amping up your smarts with some of the best training, education and certification opportunities available today. Not only will you be helping to ensure your employability, you.ll increase you...


Open Access

Perspectives: Discovering the Right Path

by Sharma, Manoj; Sharma, Vardayini

At last year’s New York University spring graduation ceremony, Janet Yellen, chair of the U.S. Federal Reserve, told graduates: “You won’t succeed all the time. Finding the right path in life, more often than not, involves some missteps.”...


Change in Flow

by Patel, Raj C.

“The customer deserves to receive exactly what we have promised to produce,” Philip B. Crosby wrote in his classic work, Quality is Free. But how do organizations ensure this happens?...


Assessing the Landscape

by Ramsay, Owen

To achieve organizational change, the entire workforce must be included and engaged in the efforts. The first step is to take a close look at the organization’s business environment....


Open Access

What's Your Next Move?

by Hansen, David

We want to solve problems, but how should we? Continuous improvement initiatives are deployed everywhere, and we use all types of improvement methods based on the scientific method to identify and solve problems, and resolve conflict and issues....


Open Access

Back to Basics: 1+1 = Zero Defects

by Hermenitt, Chris

Control plans, in conjunction with process failure mode and effects analysis, can be used to prevent problems and save organizations money by identifying prevention controls and ensuring their successful implementation....


Open Access

Career Corner: Kindling the Flame

by Harkins, Ray

A primary goal of ASQ’s certification program is to encourage the continual growth of quality professionals through career-long learning, and now more than ever, online learning content is just a click away, making recertification easier than ever....


Statistics Roundtable: Guiding Beacon

by Hoerl, Roger W.; Snee, Ronald D.

Quality professionals are often faced with solving major organizational problems such as: “Customers are complaining about the quality of our product and returning it”; or “Our major process is producing an unacceptable amount of defective product.”...


Expert Answers: June 2015

by Reid, R. Dan; Aston, Bill; Shah, Dilip

Requirements in ISO/TS 16949 ... Ramifications of postponing an audit ... The role of an audit observer...


Open Access

Blank-Slate State

by Wrestler, Denise

When creating a quality management system (QMS) from scratch, quality professionals can forget the fundamentals, creating a complex QMS that the organization doesn’t need. Basics are essential in transitioning from an empty canvas to a QMS masterpiece....


Outside Influence

by O'Connor, Jim; Hayler, Eric; Ellis, Tim;

A South Carolina university and BMW summer camp taught students the real-world side of science, technology, engineering and mathematics careers and quality tool applications. Students also took part in a campus tour of USC Upstate and the BMW factory in G...


Small Changes, Big Results

by Harris, Chris; Audimoolam, Niran; Gudgel, Stephen A.

For a hitter in baseball, transitioning from one who relies on the big home run to win games to one who slaps out singles and doubles can be difficult. The same holds true for lean enterprise implementers....


Open Access

Process Primer

by Mendelssohn, Alan

Almost everything we do in life—personal and professional—involves a process. When we do it over and over, we have a repeatable process....


Statistics Roundtable: A Different Take

by Borror, Connie M.

I still find p-values to be one of the more difficult topics to explain. One definition of a p-value is the probability of obtaining a value of the test statistic that's as large as or larger than the test statistic value obtained from your experiment....


Open Access

Quality in the First Person: Tell Me What I Don't Know

by Pope, Larry M.

A few years ago, I took over a compliance department with a management mandate to: “Tell me what I don’t know.”...


Open Access

Perspectives: Down a Black Hole

by de Macedo, Magáli

In the aftermath of the most expensive soccer event of all time—the 2014 World Cup, which cost approximately $14 billion—one question remains:...


No Finish Line

by Lotfi, Ray

Failure mode and effects analysis (FMEA) is an excellent risk management tool for evaluating and forecasting the possibility of a failure mode during the life of a product or process....


Open Access

ASQ World Conference on Quality and Improvement Sponsors and Exhibitors

by QP Staff

A Novartis Company Booth 501 American Quality Institute Booth 410 AQS Management Systems Booth 310 Assured Quality Inc. Booth 145 Baldrige Performance Excellence Program Booth 219 Bosch Engineering Booth 142 BSI Booth 307 BSI Supply Chain Solutions Booth...


Open Access

One Good Idea: Fishing for an Answer

by Barsalou, Matthew

The selection of the correct statistical test is a critical element when conducting statistical analysis--plugging numbers into the wrong test will deliver the wrong answer....


Being Smart About Parts

by Stevens, Nathaniel T.; Steiner, Stefan H.; MacKay, R. Jock

It was lunchtime, I was hungry, and so, of course, the phone rang. “Hey, it’s John from the foundry. How are you? We haven’t talked in a while.” John is a process engineer in a casting and machining plant that is a supplier to automotive OEMs....


Open Access

Career Corner: Commodity or Contributor?

by Christopher, Rosemarie

According to Gallup, 70% of us are disengaged at work, costing U.S. organizations half a trillion (not a typo) dollars a year. If you are reading this column, you are most likely one of the 30% of U.S. workers who are proactively engaged in their work....


Open Access

Walk the Line

by Bremer, Michael

Most organizations become more efficient after adopting an improvement methodology,1 but many fail to radically transform their competitive positions or significantly alter the way they engage their employees....


Open Access

Capturing Cash

by Aldowaisan, Tariq A.; Abu-Latifa; Hytham

Most Six Sigma applications pertain to increasing the efficiency of a key process by focusing on decreasing operating expenses and consequently increasing the bottom line. Few applications address an organization’s top line or revenue generation function....


Open Access

Perspectives: Well Rounded

by Barsalou, Matthew

The term “Renaissance man” is used to describe somebody “who has acquired profound knowledge or proficiency in more than one field.”...


Carried Away

by Fulton, Larry; Bastian, Nathan; Wilson, Ron

DFSS is a widely used algorithmic process that integrates quality as part of the new product design process that has been shown to improve the new product development performance....


Open Access

Roadmap to Savings

by Harlan, Jim; Arnason, Walt; Nichols, Jack; Arthur, Jay;

E-470 is the 75-mph toll road that runs along the eastern perimeter of the Denver metropolitan area. The road is financed, constructed, operated and governed by the E-470 Public Highway Authority....


Open Access

Total Quality's Leader

by Watson, Gregory H.

Remembering Armand V. Feigenbaum, integrator of quality into organizational management...


Open Access

Quality in the First Person: Building Blocks

by Burton, Sharon

Planning, controlling and improving. These three managerial tools were initially introduced to me while I worked during high school as a clerk at a large pharmacy in the late 1970s in Albany, GA....


Expert Answers: January 2015

by Laman, Scott A.; Reid, R. Dan

Understanding control charts ... ISO 9001:2015 and the automotive industry...


Standards Outlook: Fake Out

by Gordon, Dale K.

Keep counterfeits at bay via your quality management system....


3.4 per Million: Understanding the Data

by Breyfogle, Forrest W. III

At the end of business quarters, many people spend precious time and effort preparing to satisfy management’s need to know how the business is faring....


Open Access

Career Corner: Square Pegs, Round Holes

by Harkins, Ray

How to cultivate the skills and qualifications employers want...


Open Access

Salary Survey 2014: Introduction. Making Cents of Dollars

by Hansen, Max Christian

The 2014 QP Salary Survey was sent out to 60,559 persons throughout the world. There were 7,618 individual responses, which translates into a response rate of 12.6%. Some responses were deleted from the data set because they were incomplete....


Salary Survey 2014: Part 1, Section 12. Salary by Industry

by Hansen, Max Christian

Do you work for an organization that makes physical objects or one that provides services? If it’s a service organization, the QP Salary Survey shows that you probably make more money....


Open Access

Standards Outlook: Catch My Draft

by Reid, R. Dan

Dissecting the ISO 9001:2015 draft international standard....


Statistics Roundtable: Timely Reliability Assessment

by Doganaksoy, Necip; Hahn, Gerald J.; Meeker, William Q.

Often, we must demonstrate long-term product or component reliability within a relatively short time window. For example, it is not uncommon to need to assess 10-year reliability from a six-month duration test program....


The System Is the Solution

by Schultz, John R.

Organizations function as systems—collections of interdependent processes, events and resources. Failure to embrace systems thinking can cause serious consequences for an organization....


Open Access

Multipronged Approach

by Patil, Prashant Ramakant; Mishra, Nandkumar

In the last few decades, several improvement frameworks and practices have evolved to help organizations extinguish burning business issues. These frameworks and practices are not always enough when implemented alone....


Open Access

Career Corner: The Pizza Paradigm

by Wrestler, Denise

Nothing fills training room seats faster than appetite appeal....


Expert Answers: October 2014

by Rico, David F.; Aston, Bill

Cost of quality of agile methods ... Employee qualification audits...


Open Access

Quality in the First Person: Alternative Route

by Johnson, Stephen

An unexpected detour on the career path led probation agent to quality career....


Defining Your Role

by Russell, J.P.

With titles such as quality engineer, technician, auditor, quality manager, supply quality engineer, Black Belt and software quality engineer, quality professionals’ roles within organizations are generally invisible to those on the outside....


Statistics Roundtable: Divide and Conquer

by Anderson-Cook, Christine M.; Lu, Lu

In his best-selling book, Malcolm Gladwell presents examples in which benefits for many desirable attributes don’t follow the assumed ever-increasing pattern, but rather can be described by an “inverted U-shaped curve.”...


Open Access

Perspectives: Traversing a Data Jungle

by Vaidya, Jigish

The definition of data, simply put, is facts and statistics collected for reference or analysis. Even more important, however, is thinking about how to make data work for you....


Open Access

Career Corner: PR Savvy

by Lindborg, Henry

What quality professionals can learn from the public relations playbook....


Open Access

Back to Basics: Use Your Head

by Echeverria, Luis

Put what you learned during certification prep to work. Plan up front how you will use the knowledge you gained. Try applying the knowledge acquired during the study period....


Getting It Right the First Time

by Vashisht, Sagar; Kumar, Krishan; Gaba, Narender

A tier-one automotive shock absorber supplier faced dwindling productivity because of a high rework rate. It applied Shainin methods, including component search and paired comparison, to identify the cause, reduce rework and save money....


Open Access

Step It Up

by Grigg, Alfred; Hirt, Michael; Laman, Scott A.; Marmon, Jerry; and McShane Vaughn, Mary

SITTING IS THE new smoking. The more you sit and stagnate, some doctors say, the poorer the outlook is on your health and even life expectancy—regardless of how fit you think you are....


Open Access

Career Corner: Making the Jump

by ReVelle, Jack

Should you quit your day job and become a consultant?...


Open Access

Brought Into Focus

by Liebesman, Sandford

For the first time, the word “risk” is being incorporated into the new version of ISO 9001. Using risk-based thinking and tools such as risk analysis and risk control matrixes can enhance an organization’s risk management approach...


Statitistics Roundtable: The Folly Youth

by Borror, Connie M.

When I began analyzing data for various companies and researchers a long time ago, I learned an extremely valuable lesson: When given data, be sure to ask lots of questions about it before any analysis....


Which FMEA Mistakes Are You Making?

by Carlson, Carl S.

Focusing on achieving quality objectives and using an FMEA audit process will greatly enhance the FMEA effectiveness....


Open Access

Quality in the First Person: Road Warrior

by Coleman, Lance

Why conferences are your secret career weapon....


Open Access

Back to Basics: Checks and Balances

by Bautista Smith, Janet

A technique to sync organizational vision and strategies using the auditing beyond compliance approach....


Open Access

Perspectives: Restaurant Day

by Kachoui, David

To celebrate "Restaurant Week,” my daughter’s first-grade class recently turned its classroom into a restaurant for a day. Parents were the patrons. Students ran operations. Upon arrival, we were greeted by 6-year-old host with a white shirt and bowtie....


Open Access

Career Corner: Career Compass

by Whitacre, Teresa

Use basic quality tools to avoid navigating professional development blindly....


Statistics Roundtable: What's Meant by 'Capability'?

by Hare, Lynne B.

Time and again, you hear the question: “Is this process capable?” “Of what?” I want to ask. It hasn’t learned any new moves since the Macarena, so I’m not sure. Very funny. But we really need to know whether it can produce product within specification....


Open Access

Clues About Culture

by Hankel, Amanda

When it comes to building a culture of quality, each organization must develop its own approach. It can be helpful, however, to learn what other organizations around the world are doing and to see how your organization compares....


Open Access

Blog Boom

by Calfa, Jimena; Graban, Mark; Hunter, John; Stepniowski, Jennifer J.; and Zrymiak, Daniel

Back in the late 1990s—well before 140-character Tweets, before Facebook posts and before LinkedIn discussions—there was the blog. Register at any number of blogging sites and you could set up your own personal or professional website....


Open Access

One Good Idea: Steer Your Career

by Goffnett, Sean

An individual development plan (IDP) focuses on developing a quality talent pool by allowing each individual to create a systematic strategy to improve skills and overall performance....


First Things First

by Arendall, C. Steven; Tiger, Andrew A.; Westbrook, Kevin W.;

Quality management literature has devoted considerable effort to the task of understanding and measuring process capability. Process capability is defined as the best distribution a process can produce given its present design at a given point in time....


Standards Outlook: Revision Runway

by Cressionnie, L.L. "Buddy"

Revision activities on AS9100—Quality management systems—Requirements for aviation, space and defense organizations continue....


Innovation Imperative: Making Choices

by Merrill, Peter

When you think about how to steer your career, it’s important not to steer too hard. Life presents many opportunities, and if you are trying to force your way through, you will miss the opportunities that come your way....


Insurance Policy

by Minckler, William

Using a quality-centric approach, the Ohio Department of Job and Family Services in 2012 embarked on an initiative to create an enterprise content management system to manage, safeguard and accelerate the use of key informational assets....


Expert Answers: June 2014

by QP Staff

Driving service quality ... Evaluating equipment...


Solid Base

by Ahmed, Afaq;

A petroleum and petrochemical plant consists of equipment such as pumps, valves, motors, flanges, pipes, turbines, tanks and pressure vessels. Typically, such plants rely on a global supplier base to procure such equipment....


Statistics Roundtable: Solving Jigsaw Puzzles

by DiBenedetto, Alexa; Hoerl, Roger W.; and Snee, Ronald D.

We all face problems in business, as well as in our personal lives and relationships. Despite the need for effective ways to address problems, there is surprisingly little agreement in quality or scientific literature on approaching problems in general....


Need for Speed

by Spencer, Karen; Helfer, Steve

Organizations must focus on key indicators and achieve optimal performance levels. They must define quality as it relates to customers and modify quality to achieve and sustain quality levels that maximize supply chain performance and quality management....


Open Access

Back to Basics: Curve Your Enthusiasm

by Phillips, David

Microsoft Excel includes built-in functions that make drawing OC curves easy. This column focuses on attribute (pass/fail) single sampling plans that can be modeled with the binomial distribution....


Plan of Attack

by Machado, H.F.

Every important business project has a logical starting set of conditions, followed by a set of events that lead to a logical completion of defined objectives....


Virtual Voices

by Wigent, Dave; Sinn, John W.; Adams, Mike

Social services departments in seven Ohio counties and a university banded together to serve an influx of applicants and improve service by implementing a virtual call center....


Expert Answers: May 2014

by QP Staff

Starting a career in quality ... Testing traceability...


Open Access

Career Corner: Knowledge at Work

by Christopher, Rosemarie

There are numerous ways that knowledge workers can apply influential leadership principles and practices in their work to create stronger collaboration and better quality....


Open Access

One Good Idea: Mix It Up

by Barsalou, Matthew

Combine exploratory data analysis and strong inference to generate and verify hypotheses....


Statistics Roundtable: The Quality Practitioner’s Friend

by Borror, Connie M.

On Aug. 28, 2013, the quality and statistics communities lost one of their biggest champions: Lloyd S. Nelson. Nelson was an honorary member of ASQ, the founding editor of the Journal of Quality Technology and wrote the Technical Aids column for JQT....


Open Access

Back to Basics: Take Note

by Hart, Vicki

Tips to perfect your note-taking techniques....


Standards Outlook: Do You Really Understand?

by Russell, J.P.

The challenge for quality professionals for the next decade is to achieve a deeper understanding of our profession and its purpose....


Safety in the Skies

by Odigie, Michael; Martin, Royce A.; Courbat, Michael; Sinn, John W.

Embracing the notion of continuous improvement, the aviation industry is endeavoring to redefine and fine-tune the way safety is managed....


Open Access

Looping in Quality

by Awofala, Dele

The quality loop framework provides organizations with a structured approach to integrating quality throughout the product assembly process—from the workstation to the customer....


Open Access

Volviendo a los Fundamentos: Tome Nota

by Hart, Vicki

Consejos para perfeccionar sus técnicas para tomar notas....


Open Access

A Step Forward

by Hampton, Debra M. Hay;

The committee draft of ISO 9001:2015 is significantly different from ISO 9001:2008, and includes new terms and clause structure. It also focuses on reducing risk and applying the process approach....


At Your Fingertips

by Cartia, Robert A.

Troubleshooting is defined as a form of problem solving most often applied to the repair of failed products or processes. It is a logical, systematic search for the source of a problem so it can be solved and so the product or process can operate again....


Open Access

Will to Live

by Csikos, Brian

How one quality professional confronted a life-threatening diagnosis....


Open Access

Career Corner: Penny-Wise Planning

by ReVelle, Jack B.

Find your financial footing before your golden years....


Open Access

Quality in the First Person: The 'Write' Fit

by Wrestler, Denise

Writing and the ability to effectively communicate are foundational skills of good quality engineers....


Standards Outlook: Into the Future

by Reid, R. Dan

During the past 30 years or so, there has been a lot of content in this column and in QP dealing with management system standards (MSS). Well, get ready. ISO MSSs as you know them are about to change, starting as soon as next year....


Open Access

Learning From Experience

by Behling, David

Seven thought leaders offer their take on lean’s impact, opportunities and challenges....


Open Access

A Pathway for Patients

by Dean, Mark L.

The clear success of lean in other sectors has stimulated its adoption in healthcare. Reaping its benefits are a growing number of progressive healthcare organizations, including the Mayo Clinic, ThedaCare, Jewish Hospital and Virginia Mason....



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