- Customer Satisfaction and Value
- Engineering
- Environmental Manag. and Sustainability
- Human Resources
- Innovation
- ISO 9000
- Leadership
- Metrics
- Metrology
- Problem Solving
- Process Management
- Quality Assurance
- Quality Control
- Quality Management
- Quality Tools
- Safety
- Benchmarking
- Software Quality
- Standards
- Statistical Process Control (SPC)
- Statistics
- Teams
- Total Quality Management
- Career Development
- Software and Technology (for statistics, measurement, analysis)
- Customer Requirements
- Continuous Improvement
Salary Survey 2011: Part 1, Section 6: Salary by Number of Work Hours
com 42 SponSored by 111,639 104,260 98,336 92,101 81,065 72,393 70,184 0 $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 $ 120,000 More than 60 hours ( 2.7%) 56- 60 hours ( 6.2%) 51- 55 hours ( 10.8%) 46- 50 hours ( 27.4%) 41- 45 hours ( 38.4%) 36- 40 hour...
Career Corner: Lesson Learned
In fall 2009, when I remarked to university educators that a particular decision-making tool was widely used at Toyota, their response was respectful interest. When I did the same this February, a similar group laughed derisively at the comment...
Salary Survey 2009: The Complete Report
52 section 6 Salary by Number of Work Hours Online section 7 Salary by Nonexempt vs. exempt Status Online section 8 Salary by Number of Years in Current Position Online section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...
Salary Survey 2009: Part 1, Section 16: Salary by Highest Level of Education
Benjamin Franklin once said, “An investment in knowledge always pays the best interest.” Not only does furthering your education pay off in terms of expanding your horizons, but it also increases your earning potential....
Salary Survey 2008: Part 1, Section 3: Salary by Number of Years Experience in the Quality Field
Year in and year out, general salary survey results have shown respondents’ salaries increase as their experience in the quality field increases. This year is no exception....
Salary Survey 2008: Part 1, Section 16: Salary by Highest Level of Education
More than 90% of all the survey respondents have furthered their education past high school. Most often, they reported that their highest level of education is a bachelor’s degree, with 44.7% earning one....
Salary Survey 2008: Part 1, Section 1: Salary by Job Title
The vast majority of respondents who participated in this year’s salary survey are full-time regular employees—in other words, they work 36 or more hours per week for a company or organization....
Salary Survey 2008: The Complete Report
51 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years in Current Position Online Section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...
No Longer Waiting for Answers
The emergency department at Presbyterian Hospital in Charlotte, NC is often stretched beyond capacity. Patient volume in the 43-bed ED has jumped 34% in the past four years, and more than 86,000 people are expected to seek care there this year....
Strength in Numbers
Finding resources to pursue quality improvement and organizational excellence is the greatest challenge confronting most organizations today, including universities and professional organizations....
Measure for Measure: Short Supply
ASQ’s Measurement Quality Division (MQD) and the National Conference of Standard Laboratories International (NCSLI) have partnered on several projects to promote and enhance the metrology field with an education and training outreach program for...
Part 1 Section 15 Salary by Extent of Quality Responsibilities
U. S. respondents Canadian respondents Extent to which job includes quality related duties ( percentage of respondents) 77,479 75.1% to 100% ( 66.1%) 82,630 50.1% to 75% ( 15.8%) 89,260 25.1% to 50% ( 10.7%) 74,754 None of my job duties are quality relat...
Salary Survey-Regular Employee and Self-Employed Consultants Results
45 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years of Quality Experience and Highest Level of Education Online Section 9 Salary by Number of Years in Current Posit...
Part 1 Section 19 Salary by Size of Raise and Additional Annual Payments
PART 1. REGULAR EMPLOYEE RESULTS Section 19. Size of Raise and Additional Annual Payments FIGURE 1 Size of Anticipated 2007 Bonus for U. S. Respondents Job title ( percentage of respondents anticipating a bonus in 2007) Vice president/ executive ( 80.8%)...
Part 1 Section 9 Salary by Number of Years in Current Position
Number of years in current position ( percentage of respondents) $ 0 Average salary $ 20,000 $ 40,000 $ 60,000 $ 80,000 $ 100,000 79,632 Less than 1 year ( 16.1%) 79,463 1 to 3 years ( 27.9%) 79,854 3.1 to 6 years ( 21.9%) 81,164 6.1 to 10 years ( 16.2%)...
Part I Section 1 Salary by Job Title (Regular Employees)
Standard Minimum Maximum deviation Count Mean Median Full- time employees Analyst $ 30,000 $ 145,000 $ 19,951 206 $ 63,694 $ 60,000 Associate 21,000 200,000 26,118 96 61,756 56,500 Auditor 18,000 170,000 22,697 258 66,392 65,000 Black Belt 34,000 149,845...
Nanotechnology: A Big Little Frontier for Quality
Nanotechnology is a field of applied science that deals with arranging particles...
Quality Goes to College
Higher education is seeing increased interest in quality management methods in response to the federal government's recommendation that they embrace the culture of continuous innovation and quality improvement. An overview is given of the types of...
Salary Survey – 2006
Regular Employee - Section 3. Salary by Highest Level Of Education
org PART 1. REGULAR EMPLOYEE RESULTS Section 3 Salary by Highest Level of Education FIGURE A Salaries of U. S. Respondents By Highest Level of Education Highest level of education ( percentage of respondents) 58,417 39,558 Less than high school ( 0.1%) H...
Salary Survey – 2006
Full Survey
44 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...
Standards Outlook: Standards and the Knowledge Age
Things are moving so fast these days that some are questioning the long-term viability of standards, particularly management systems standards (MSSs)....
Measure for Measure: The Metrology Job Description Initiative
Talk to almost any calibration practitioner on the subject of new talent entering the metrology profession and you will probably get the same response: “There are not enough young folks entering the field to replace the...
Salary Survey – 2005
Full Survey
45 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...
Salary Survey – 2005
Regular Employee - Section 3. Salary by Highest Level Of Education
org FIGURE B Salaries of U. S. Respondents By Highest Level Of Education FIGURE A Percentage of Respondents Who Didn.t Graduate From High School Percentage of respondents 0.6% United States Canada 0.2 0.3 0.2 0.2 0.1 0.2 0.2 0.2 0.2 0.3 0.3 0.5 0.1 0.1 0...
Prepare Students For Technical Careers
In a global comparison, U.S. high school students are not competitive in mathematics, and relatively few pursue engineering or other technical disciplines when they enter college. A survey conducted by the Society of Manufacturing Engineers showed gaps...
Improve Schools With Empowerment Based Models
Most school administrators have been slow to adopt the quality practices mandated by the No Child Left Behind (NCLB) Act. Only three school districts have received the Malcolm Baldrige Quality Award since the sector's entry. Top-down approaches for...
Service + Quality: A Formula for Growth
Have you assessed your career goals and skills in relation to the job market lately?...
From Quality Professional to Teacher
For more than a decade, ASQ's Education Division and Koalaty Kid program have sought to improve schools, from kindergarten through higher education....
Salary Survey – 2004
Full Survey
( For industrial classifications and all tables related QUALITY PROGRESS I DECEMBER 2004 I 25 $ $$$$ $$$$ $$ $$$ $$$ U. S. Salary Changes by Industry 1999 2000 2001 2002 2003 2004 Average Average Average Average Average Average salary Difference* salary ...
Unsung Heroes of Quality
Not many dedicated quality professionals attain the media-bestowed title of guru. Quality Progress readers respond to a call for examples of outstanding, but frequently overlooked, quality leaders. The eleven persons described represent diverse fields...
A Class Act
Responding to Motorola's challenge to the American education system to produce student capable of competing in the global marketplace, Community Consolidated School District 15 in Palatine, IL began a journey resulting in its winning the 2003 Malcolm...
Better Teaching with Deming and Bloom
The quality management concepts of W. Edwards Deming can be combined with Benjamin Bloom’s cognitive taxonomy to improve teaching methods. To integrate these concepts, a quality control sheet is developed to monitor improvement, integrate subject...
Quality's Identity Crisis
James Lipton concludes each interview for the Bravo Cable Network's "Inside the Actors Studio" with 10 questions. I've found one of these useful for dialogue about careers. It asks for a profession, outside of your own, you wouldn't want to pursue....
Salary Survey – 2003
Regular Employee - Section 9. Salary by Number Of Years In Current Position
Percentage of respondents* 0 Less than 1 year 1 to 3 31.7 13.1 26 13.4 10.9 4.9 3.1 to 6 6.1 to 10 10.1 to 20 More than 20 10 20 30 40 Number of years in current position Figure A. Number of Years in Current Position For All Respondents Percentage of res...
Salary Survey – 2003
Regular Employee - Section 17. Salary by Gender and Age
Men Women Average Average Percentage* salary Percentage* salary United States Analyst 46.5% $ 61,231 53.5% $ 54,998 Associate 40.2 54,707 59.8 48,822 Auditor 45.4 57,820 54.6 51,324 Black Belt 61.2 74,423 38.8 70,548 Champion 81.5 97,045 18.5 83,280 Cons...
Salary Survey – 2003
Regular Employee - Section 3. Salary by Highest Level Of Education
48,125 51,086 49,405 55,179 54,911 67,419 80,153 97,487 Highest level of education ( percentage of respondents) Less than high school 0.1% High school diploma 9.8% Vocational/ technical certificate 5.7% Vocational/ technical degree 1.5% Associate's degre...
Salary Survey – 2003
Regular Employee - Section 6. Salary by Number Of Work Hours
Average number of work hours per week 0 Under 36 36 to 40 40.8 27.2 13.6 0.9 10 5.3 2.1 41 to 45 46 to 50 51 to 55 56 to 60 More than 60 15% 30% 45% Percentage of respondents** FIGURE A. Average Number of Work Hours Per Week ( United States)* * Includes ...
Salary Survey – 2003
Regular Employee - Section 2. Salary by Number Of Years' Experience In the Quality Field
Respondents in one other new category, Champion, also had a similar 59,753 58,718 60,202 63,250 71,141 77,494 76,184 Number of years' experience ( percentage of respondents) Less than 1 year ( 1.8%) $ 0 $ 20,000 $ 40,000 $ 60,000 Average salary $ 80,000 ...
Salary Survey – 2003
Full Survey
6. QUALITY PROGRESS I DECEMBER 2003 I 31 Average salary 1999 Average salary 2000 Average salary 2001 Average salary 2002 Average salary 2003 Average salary Change from previous year Change from previous year Change from previous year Change from previous...
The Changing Role of Quality Professionals
In the spring of 2002 a survey ASQ Fellow Members was conducted asking opinions and comments on the changing role of the quality professional. A brief compilation of survey results is presented, along with some predictions of expected directions...
Education and the Future of Quality
As education goes, so goes quality, since the leadership derived from the educational process provides direction for the future. How ASQ can use student branches and other key resources more effectively to improve quality and education systems for the...
Quality Makes the Grade
Quality Makes the GradeEducators at Northwest Technical College look to ISO 9001 for tools to improve workforce training systems
To assure services provided by CTS/ED are consistently high quality, we pioneered efforts to establish a quality system within the division. CTS/ED selected ISO 9001 as its quality system tool because the standard offers a systems approach in analyzing wo...
Column: Emerging Sectors: Quality Makes the Grade
Quality Makes the GradeEducators at Northwest Technical College look to ISO 9001 for tools to improve workforce training systems
Educators at Northwest Technical College look to ISO 9001 for tools to improve workforce training...
Quality in the Classroom
Institutions of higher learning have only recently begun to address the issue of how to offer quality products and services. The present turbulent economy coupled with the accreditation requirement for relatively low individual faculty course loads...
ISO 9001 Without Tears
A quality management system patterned on ISO 9001:2000 doesn't have to be difficult to implement and manage. The standard can be reduced to one relatively short manual containing procedures that are never longer than a single page. To do this, the quality...
ASQ Honors Six Who Make a Difference
Six individuals were recognized by the Awards Board of the American Society for Quality for their exceptional achievement in creating, promoting, and communicating quality information and technology. James M. Lucas, principal of J.M. Lucas and...
Building a Better Doctor
Both the content and delivery of the medical education program at the University of Sydney in Australia changed in fundamental ways due to the application of quality tools. With the participation of staff and students, the Faculty of Medicine initiated...
21 Voices for the 21st Century
The interplay of quality, e-quality, and equality in the comments of 21 individuals provide a preview of the future of quality in the new century. The editors of Quality Progress, with input from many sources, have selected 21 original thinkers...
Burn the Brownies
Effective experimental design through statistical thinking.
92 I Q U A L I T Y P R O G R E S S I A U G U S T 1 9 9 9 Burn the Brownies Effective experimental design through statistical thinking by Lynne B. Hare Statistics Roundtable High amount of chocolate Strength of chocolate flavor Temperature Regular High Re...
Reading and Writing and Quality
Linking business and classroom success in a Michigan
Initially, teachers shouldn't assume students know what quality means. But where do teachers begin if they want to introduce the idea of quality to students? By being actively involved in the search for quality, students become keenly aware of the importa...
Measuring Up in a Cincinnati Suburb
The Indian Hill public school system has used the framework of the Malcolm Baldrige National Quality Award (MBNQA) to improve itself. Indian Hill participated in a 1995 Baldrige Award pilot program for educational organizations. Only 19 applications...
The Case for Student as Customer
A change in attitude at Southern Polytechnic State University has come from thinking about students as customers and realizing that: this concept needs an operational definition; customer-students have choices; customers usually have responsibilities;...
ASQ's Accelerating Change Collaborative Series: A Challenge for Industry
Cooperation and learning are fostered by sharing knowledge and focusing on subject matter. The ASQ ACCS (American Society for Quality Accelerating Change Collaborative Series) initiative encourages organizations to spread knowledge and learn from each...
How Technology Enhances the Quality of Student-Centered Learning
Properly used technology enables teachers in higher education to move from the traditional paradigm of teaching as a transfer of knowledge into passive students to the new paradigm of student-centered learning and continuous improvement for faculty....
The Red Bead Experiment for Educators
In education, tests for ranking and competency should follow designs that take into account the effects of variation. A red bead experiment adapted from manufacturing to the educational environment can help teachers see the role of total quality in...
Enhancing Intravenous Services: A CQI Approach
A continuous quality improvement (CQI) program and the focus-analyze-develop-execute (FADE) process helped the staff at Virginia Baptist Hospital in Lynchburg, VA reengineer its intravenous (IV) services. These services had undergone a paradigm change,...
What Higher Education Should Be Teaching About Quality - But Is Not
A survey of colleges and universities revealed inadequate correlation between quality-related topics taught in schools and topics identified as important by winners of the Malcolm Baldrige National Quality Award. The teaching of quality is vital in...
The 2 + 2 Enhancement Process
Quality assurance programs in higher education institutions in northwest Ohio have benefited from improved articulation among the institutions and local manufacturers. Bowling Green State University (BGSU) has offered an Applied Quality Science (AQS)...
Does Higher Education Practice What It Teaches?
Business schools at four-year colleges and universities in the U.S. not only teach total quality management (TQM) to their students. They also apply TQM in their own administrative and support functions. But the schools and their institutions could do...
Quality Pioneers in Education Provide Immeasurable Value to Students
Koalaty Kid training has brought quality management principles and a student-centered approach to the Avon Elementary School. Avon, along with Abbott Laboratories and the American Society for Quality (ASQ) Northeastern Illinois Section, thus become the...
Improving Business-Education Relationships
Educators and businesspersons should become more involved in partnerships between their organizations. Business-education relationships already are popular, with 74% of the K-12 schools in the most recent Quality Progress list having established such...
Communities as Systems
Community improvement requires systems thinking. W. Edwards Deming urged leaders of Japan and the former Soviet Union to think of their countries as systems. Americans also should think of their communities as systems. For example, a systemic...
Motorola Brings Fairy Tales to Life
Celebration, motivation, empowerment, and dollar savings are keys to Motorola's worldwide Total Customer Satisfaction (TCS) competition. Held annually for the past seven years, it has built on the firm's 1988 Malcolm Baldrige National Quality Award....
What Game Is Your Team Playing?
Reflective practice is a tool for improving the effectiveness of work groups. Facilitators can use a sports metaphor to apply the tool in team-building sessions. The football metaphor is appropriate for production organizations where functions...
Using the Baldrige Award Criteria in College Classrooms
Customer focus and continual improvement are applicable to higher education. Support for such concepts comes from education-adapted Malcolm Baldrige National Quality Award criteria. Distractions to using these criteria in colleges and universities...
The Deming View of a Business
Management's commitment to employees and their focus on customers are keys to the organizational change that improves business systems. These concepts pervade the views of W. Edwards Deming, as expressed in his system of profound knowledge and his 14...
Safety in the Skies
Causes of airplane accidents suggest how to increase safety. Weather-related accidents have prompted the Federal Aviation Administration (FAA) to introduce terminal Doppler radar and wind shear alert systems. The role of air traffic control can be...
Is This What's Really Going On?
Quality Progress readers respond to the Editorial Comment on "What's Going on at U.S. Universities" in the September 1996 issue. These 22 letters fall into three groups. Seven of the letters suggest that higher education responds to its markets by:...
Can U.S. Schools Be Managed for Improvement?
Systems thinking and the principles of quality management can improve education. "System" can be operationally defined so that it applies to public schools. The public school system must become stable enough to bring its processes into control while...
Presidential Candidates Tackle Today's Quality Issues
President Bill Clinton and Senator Bob Dole respond to questions on five quality issues. On health care, Clinton cites the Health Insurance Reform Act; his support for Medicare, Medicaid, and the Women, Infants, and Children Program; research funding...
The Next Generation of School Reform
School restructuring in Georgia is founded on total quality management (TQM). The Next Generation School Project (NGSP) reforms schools from within. W. Edwards Deming's 14 points are the basis for NGSP's ten-point template, which includes: community...
And the Award Goes To. . .
State quality awards and other programs increase the interest of schools and colleges in quality principles and tools. Twenty-four states, as of 1995, accept applications from educational institutions for quality awards based on the Malcolm Baldrige...
Relearning the Learning Process
Quality learning applies learning research and total quality to education. Learning research finds, for example, that people learn through a continuum of experiences from data to information to knowledge to understanding to wisdom. Other research...
The Zealots and the Old Guard
Fundamental changes to the content and process of undergraduate engineering education are occurring at Arizona State University and a consortium of six other institutions. The changes come about because traditional graduates enter the workplace with...
The Other Side of the Man of Quality: The Pearl
An "adopted daughter" describes the last days of W. Edwards Deming. He died five days before Christmas, 1993. This was shortly after completing a four-day seminar in Universal City, California. During the week of the seminar, he was in constant pain...
TQM in the College Classroom
Faculty members in higher education have resisted TQM (total quality management). However, TQM principles can improve the educational process. In a customer -focused classroom, the instructor is eager to receive student feedback, especially if the...
This Couldn't Happen in My Back Yard!
Quality practitioners should have interdisciplinary training in engineering, management, and statistics, but few colleges and universities in North America provide such cooperative programs. A case study demonstrates the failings of those who do not...
Pennsylvania Builds Tomorrow's Work Force
School-business partnerships have brought quality improvement to the Lehigh Valley. The eighteen partnerships use an enhanced version of the Koalaty Kid program. Cross-functional project teams and project-by-project improvement have built on the...
Total Quality Forum VI Speakers Focus on Change
Education for change and diversity can lead to quality improvements. So said the speakers at Total Quality Forum VI. Some were concerned that slow rates of educational improvement in the U. S. have caused the country to become less competitive in the...
Finding and Implementing Best Practices in Higher Education
Benchmarking of course content is a method for improving the quality of higher education. A survey of 26 business school administrators suggests that the practice is rare. Educators feel that a multitude of variables makes it difficult if not...
Corporate Quality Training Facilities
Education programs are vital to a company's competitiveness. Motorola invests $120 million a year in Motorola University. The University's 900 instructors provide customers, employees, and suppliers with courses on topics like benchmarking, problem...
