Quality Curriculum
Does quality exist as an entity independent of business? Are the business of quality and the quality of business simply two sides of the same coin? No matter—the quality discipline has become inextricably woven into business....
New Frontiers
Self-declared or interview-based surveys are a prime research tool in many application areas, such as risk management, customer satisfaction tracking and social science research....
Linking the Supply Chain to TQM
In today's environment of global outsourcing, supplier quality management must transform itself from simply measuring supplier compliance to gathering knowledge, managing risk, and executing project management. Total quality management (TQM) ensures...
Better Processes = Better E-Commerce
Successful e-commerce (EC) requires customer and supplier interaction to be seamlessly integrated with existing business processes. Quality professionals must keep this in mind when redesigning business processes, particularly in the service industry....
Better Supply Chains with Baldrige
Demand for customized products with shorter life cycles requires companies to develop supply chain management concepts to help them maintain competitive advantages. The traditional competitive model that favored mass production has give way to a model...
Use Technology to Unleash the Potential of Your Quality Improvement Teams
Group decision support systems (GDSS) can increase the effectiveness of problem-solving teams. Teamwork is important because groups create better decisions than do individuals, especially if the groups are cross functional. However, power, status, and...
Support Group Decisions Via Computer Systems
Meetings and decision making can be enhanced by automated methods. Group decision support system (GDSS) software has increased effectiveness and satisfaction of participants while decreasing meeting times. GDSS is most appropriate for meetings of more...
