- Cost of Quality
- Customer Satisfaction and Value
- Design of Experiments
- Environmental Manag. and Sustainability
- Global Quality
- Human Resources
- Innovation
- Inspection
- ISO 14000
- ISO 9000
- Leadership
- Lean
- Metrology
- Problem Solving
- Process Capability
- Process Management
- Product Development and Recall
- Project Management
- Quality Control
- Quality Management
- Quality Tools
- Safety
- Six Sigma
- Social Responsibility
- Standards
- Statistical Process Control (SPC)
- Statistics
- Supplier Quality
- Teams
- Total Quality Management
- AS9000
- TL 9000
- ISO 22000
- Risk Management
- Customer Requirements
- Food Safety
- Economic Case for Quality
Standards Outlook: World View
The global economy has provided organizations with many opportunities that didn’t exist even 10 years ago. On the other hand, the internet and extensive outsourcing have “flattened” the Earth, presenting organizations with many new risks....
Measure for Measure: What If?
There are no requirements that call for traceable calibration to the National Institute of Standards and Technology or any other National Metrology Institute (NMI). Nor are there any requirements for other countries to be traceable to their NMIs....
Salary Survey 2012: Part 1, Section 13: Salary by Geographic Location
Countries where respondents work / Table 1 Count Percentage United States 5,028 83.97% Canada 342 5.71 Mexico 79 1.32 China 63 1.05 India 50 0.84 australia 33 0.55 Saudi arabia 29 0.48 Singapore 25 0.42 Malaysia 24 0.40 Trinidad and Tobago 21 0.25 United...
Salary Survey 2012: Part 2, Section 24: Base Earnings/Rates by Age, Gender and Geographic Location
Part 2. Self- Employed Consultant Results Section 24. Base Earnings and Rates by Age, Gender and Geographic Location Consultants Tend To Be Older Men Consultant earnings and rates by age and gender / Table 1 Average base earnings Average rates Percentage...
Clever Combination
As software use increases in safety-critical applications, we must implement quality improvement tools and techniques to identify software failures before they have a critical effect on the completed system or a fatal effect on the end user....
Standards Outlook: On the Lookout
Audit program managers have always dealt with risk in some manner. They’ve analyzed and evaluated risk, as well as monitored and reported it. Now, all of those activities are becoming a formal part of an audit program manager’s duties....
Standards Outlook: Game of Chance
Risk is a popular word being added to the standards and procedures lexicon, but it’s a massive topic that can be confusing. It can get even more complicated when you try to put risk in a box....
Learning to Fish
The career excellence diagram, a modified version of the fishbone diagram, can be used to create desired results in career development by identifying causes that will ultimately lead to success....
Statistics Roundtable: Words of Caution
Suppose you have a study with one identified response. Take QP’s salary survey, for instance, and the many predictors, such as age, sex, education, years of experience, type of employment and number of people supervised....
In the Spotlight
Based on what we know about the skills needed for innovation management, what quality management functions, responsibilities and skills can be applied to manage innovation?...
Online Conklin: The Road More Traveled
After being part of a great team that implemented process management at Plant Able in the XYZ division of Heavymet, I took the show on the road to our sister facility Plant Baker....
Salary Survey 2011: Part 1, Section 13: Salary by Geographic Location
salaries by province in Section 2. Part 1. Regular Employee Results Section 13. Salary by Geographic Location Global Professionals QP Salary Survey 2 0 1 1 Countries where respondents work / Table 1 Count Percentage United States 5,781 93.30% Canada 352 ...
Standards Outlook: Know Your Future
The future is a subject of great interest to quality practitioners. So let’s look for initiatives that may be right around the corner. Armed with the right information, you should be able to get a head start on the competition....
Salary Survey 2011: Part 2, Section 24: Earnings and Rates by Age, Gender and Geographic Location
Part 2. Self- Employed Consultant Results Section 24. Earnings and Rates by Age, Gender and Geographic location Demographic Details For Consultants QP Salary Survey 2 0 1 1 Consultant earnings and rates by age and gender / Table 1 Average base earnings A...
All Over the Map
Innovation can be rewarding, and it’s taking on greater importance worldwide. There’s no better proof of this than the recent World Economic Forum analysis of the innovative capability of countries from all parts of the globe....
Growth Chart
Globalization, as well as demands from people, business and technology, require organizations to deliver high-quality performance to remain competitive. Quality methods can allow alignment with rapidly changing and increasing customer expectations....
Reaching Out
In his Pulitzer Prize-winning novel Middlesex, Jeffery Eugenides describes life at Ford Motor Co. in the 1920s, detailing how unskilled workers tried to match the calculated pace of assembly lines and a manufacturer that made almost every part itself....
Certification at Work
Organizations face difficult decisions every day: where to invest, how to focus employees and how to drive a competitive advantage in their markets. A decision to launch employee training cannot be taken lightly....
Online Tables Allen
Mean salary by metropolitan area / Online Table 1 2007 2008 2009 2010 1. boston, Worcester and lawrence ( Ma, nH, Me and CT) $ 101,086.47 $ 94,965.01 $ 98,518.54 $ 103,029.04 2. Hartford ( CT) 84,806.66 84,636.79 90,667.58 93,060.33 3. Providence, Fall R...
Salary Survey 2010: Part 1, Section 13: Salary by Geographic Location
com 100 Table 1 includes results for: x Full- time employees, Part- time employees, x U. S. employees, x Canadian employees, International employees Where respondents work / Table 1 Count Percentage United States 5,053 93.25% Canada 310 5.72 Mexico 18 0....
Salary Survey 2010: Part 2, Section 24: Base Earnings by Geography
T This is the only section in this year.s salary survey report in which it is nearly impossible to discern any trends or make any valid generalizations because of the small number of respondents. Mountain Denver, boulder and Greeley ( CO) 76,875 227,256...
Salary Survey 2010: The Complete Report
experience by gender / FIGURE 2 More than 20 years 10.1- 20 years 6.1- 10 years 3.1- 6 years $ 6,000 Male Years of experience in quality profession Years of experience in quality profession Female $ 4,000 $ 2,000 0 $ 2,000 $ 4,000 $ 6,000 1- 3 years Less...
Expert Answers: September 2010
Soft-dollar savings ... crisis management's effect on quality....
Past Is Prologue
Although it’s tempting to look ahead, it’s wise to look back and learn from the past. This axiom holds true for quality management, which is why the history of the discipline is worth closer examination....
Where to Start
Companies are viewing the Toyota situation as a cautionary tale rife with lessons that can benefit all organizations. To help drive those lessons home, QP recruited five quality experts, each of whom broke down one aspect of the fallout....
Quality 3.0
Two quality leaders weigh in on the current direction of quality management, sustainable quality improvements and their visions of what “Quality 3.0” will bring....
Quality in the First Person: Accidental Destiny
John Ruskin once said, “Quality is never an accident; it is always the result of intelligent effort.”1 How many of us who work in quality came into the profession by accident? I, for one, can raise my hand. I started my career as an apprentice tool...
Salary Survey 2009: Part 1, Section 13: Salary by Geographic Location
The vast majority of quality professionals who participated in this year’s salary survey work in the United States or Canada. Only 0.6% of the respondents work in other countries....
Salary Survey 2009: The Complete Report
52 section 6 Salary by Number of Work Hours Online section 7 Salary by Nonexempt vs. exempt Status Online section 8 Salary by Number of Years in Current Position Online section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...
What's on the Horizon
As an industry evolves, so, too, do the standards and regulations that govern it. The aviation industry has seen several changes made recently, and more are on the way....
Progress Report
Six Sigma has been a hot topic discussed and implemented globally in the business world, nonprofit organizations and even governments. There is comparatively less research, however, into how to assess the maturity of Six Sigma implementation....
Can Do
Executing a food-systems audit brings with it a series of specific issues to consider. When performing an audit in a country that is not their own, however, auditors face additional challenges. With proper planning, those challenges can be overcome....
A Simple Plan
For more than 100 years, U.S. manufacturers have advanced equipment and manufacturing technologies to constantly monitor progress and drive process improvement....
The Power of Balance
Many organizations face tremendous challenges in calculating trade-off relationships and the point of balance when determining their cost of quality. Experts don’t always agree, compounding the difficulty....
Salary Survey 2008: Part 1, Section 13: Salary by Geographic Location
In all, 99% of the people who participated in this year’s salary survey work in the United States (including the territories of Puerto Rico and Guam) or Canada....
Salary Survey 2008: Part 2, Section 24: Base Earnings and Rates by Age, Gender and Geographic Location
The profiles of self-employed consultants in the United States and Canada are pretty similar. The U.S. consultants are mostly men who are 46 to 55 years old, whereas the Canadian consultants are mostly men who are 36 to 55 years old....
Salary Survey 2008: The Complete Report
51 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years in Current Position Online Section 9 Salary by Number of Years in Current Position and in the Quality Field Onli...
What's Up?
Study participants outlined the forces, four scenarios in which they might play out, and the implications to quality, organizations and the profession. Study participants were asked to envision the implications of the key forces and scenarios for quality ...
Futures Study
Forces of Change From All ASQ Futures Studies Table 1 1996 1999 2002 2005 2008 Changing values Partnering Quality must deliver bottom- line results Globalization Globalization Globalization Learning systems Management systems will increasingly absorb the...
In the Know
More and more organizations are choosing outsourcing as a necessary means of remaining competitive in the global economy. Quality professionals must consider building a body of knowledge completely dedicated to the subject of quality in outsourcing....
K'NEX Success
As a result of the recent lead scare, companies many have grown to trust—Fisher-Price, Mattel, J.C. Penney—found themselves on recall lists instead of in kids’ hands during the holidays. Some companies, however, were able to skirt the issue....
Better Safe Than Sorry
Last year’s record number of product recalls, especially recalls of children’s toys, drew worldwide attention to product safety and defective products. The recall stories topped newscasts and made headlines in newspapers coast to coast....
Standards Outlook: How to Manage Risk in a Global Economy
The global economy has provided opportunities that didn’t exist just 10 years ago. But the flattening of the Earth via the internet and extensive outsourcing to countries such as China and Mexico have also presented organizations with many risks....
Expert Answers: March 2008
Outlook on outsourcing ... When does Six Sigma suffice?...
Just the FAQs
Some of the basic questions are covered about how ASQ's annual salary survey was conducted and how the information is presented....
Salary Survey-Regular Employee and Self-Employed Consultants Results
45 Section 6 Salary by Number of Work Hours Online Section 7 Salary by Nonexempt vs. Exempt Status Online Section 8 Salary by Number of Years of Quality Experience and Highest Level of Education Online Section 9 Salary by Number of Years in Current Posit...
Part 1 Section 11 Salary by Division Size, Organization Size and Location of Headquarters
FIGURE 2 Salary by Division Size For U. S. Respondents Number of employees worldwide ( percentage of respondents) 86,308 10 or fewer employees ( 1.1%) 70,860 11 to 100 employees ( 8.9%) 72,788 101 to 500 employees ( 14.9%) 76,170 501 to 1,000 employees (...
Part 1 Section 19 Salary by Size of Raise and Additional Annual Payments
PART 1. REGULAR EMPLOYEE RESULTS Section 19. Size of Raise and Additional Annual Payments FIGURE 1 Size of Anticipated 2007 Bonus for U. S. Respondents Job title ( percentage of respondents anticipating a bonus in 2007) Vice president/ executive ( 80.8%)...
Part I Section 2 Salary by Geographic Location
Table 3 shows the average salaries of the other eight regions and compares M PART 1. REGULAR EMPLOYEE RESULTS Section 2. Salary by Geographic Location Count Percentage United States 6,896 92.90% Canada 428 5.77 Puerto Rico 57 0.77 Mexico 19 0.26 Iraq 4 0...
Part 1 Section 13 Salary by Metropolitan Area, State and Province
The survey asked respondents who were paid in a currency other than U. S. or Canadian dollars to convert their salaries into U. S. dollars so that their information could be included I Average salary Percentage San Francisco, Oakland and San Jose ( CA) $...
A Recipe for Safe Food: ISO 22000 and HACCP
Although food safety experts maintain that the U.S. food supply is one of the safest in the world, three recent food recalls raise the question of how food supplies can remain safe in a global environment. Hazard Analysis and Critical Control Point...
Using FMEA to Assess Outsourcing Risk
Although outsourcing is a growing trend among U.S. businesses, there are risks involved and not everyone benefits from such arrangements. The advantages of outsourcing must be weighed against risks and go beyond cost savings. Without a systematic...
Living Inside China's Quality Revolution
Quality processes in China today continue to be influenced by remnants of ancient policies and practices. When Huawei Technologies, one of China’s largest telecommunications manufacturers, recently declared its intention to become the Toyota of the...
The Innovation Process and Quality Tools
Cost control and product quality are only capable of sustaining competitive advantage. It takes product or service innovation to create competitive advantage in a global marketplace. Innovation consists of a series of steps like any other business or...
3.4 per Million: Six Sigma in Everything We Do?
I was lucky to work for Motorola in the 1980s and early 1990s - right in the middle of the company's transformation. Motorola was at risk as were many U.S. businesses....
You Can Go Home Again
Jamie Houghton's love for Corning brought him out of retirement and back to the company when it was fighting for survival, due to the decline of the telecommunications industry and decreased demand for Corning's fiber optics. When Houghton returned to...
Salary Survey – 2006
Full Survey
44 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...
Salary Survey – 2006
Self-Employed Consultant - Section 4. Base Earnings and Rates by Age, Gender and Geographic Location
26 to 35 $ 13,233 73,486 82 $ 651 36 to 45 23,059 144,286 98 883 46 to 55 32,815 158,657 119 1,329 56 to 65 38,324 144,735 114 1,096 Over 65 36,218 126,200 86 978 Gender Male $ 30,032 $ 152,797 $ 110 $ 1,164 Female 37,683 122,116 102 906 Canada Age 26 to...
Salary Survey – 2006
Regular Employee - Section 13. Salary by Geographic Location
1 68,000 68,000 Coordinator 45,000 60,000 7,523 3 52,843 53,529 Director 36,000 86,000 21,691 5 66,500 75,000 Educator/ instructor 35,000 119,000 42,568 3 73,000 65,000 Inspector 37,000 50,000 7,055 3 41,917 38,750 Manager 50,000 106,000 13,961 31 76,702...
Uniform Maker Sews Up Success With Scorecard
Operadora Ganso Azul S.A. de C.V. is an ISO 9001 sewing factory in Mexico facing growing competition for China. In 2000 when the company began operating as a maquiladora producing uniforms for police officers and firefighters, rapid expansion created...
Career Corner: Career Management for Engineers
Engineers - particularly electrical and electronic engineers - were once insulated from outsourcing. In fact, it could almost be said electrical engineers were recession and outsourcing proof. That's no longer true....
Career Corner: Worldwide Demographic Crossroad Nears
In the hopeful days following the dissolution of the former Soviet Union, a colleague of mine, who is an expert in community development and school design, was invited to tour a Moscow library dedicated to books about the future....
International Outsourcing: Value vs. Economics
International outsourcing has become the easy way out for many organizations seeking to stay competitive in a global economy, whereas establishing a lean Six Sigma organization requires sustained and consistent hard work. Proponents say outsourcing is...
One Size Does Not Fit All
It has been said that academia has lagged behind practice in the development of quality management methods and philosophies, yet academia has done a good job of propagating these concepts. Now academic research has developed two new concepts that will...
Promoting Quality In Your Organization
A 2004 survey of industry executives showed that while nearly all agreed that quality favorably influences profits, few had actually used quality methods. Quality professionals can play a significant role in supporting performance management initiatives...
Standards Outlook: The Future of Quality Management Standards
My first column for “Standards Outlook” back in 2000 was about the introduction of the aerospace quality management system (QMS) standard AS9100....
Good News - If You're Ready
Futuring is a structured look ahead aimed at enhancing anticipatory skills. ASQ's most recent futures study, conducted in 2005, identified six key forces of change: globalization, innovation, outsourcing, consumer sophistication, value creation, and...
Salary Survey – 2005
Regular Employee - Section 13. Salary by Geographic Location
Count Percentage United States 4,014 91.52% Canada 301 6.86 Puerto Rico 36 0.82 Mexico 21 0.48 Australia 2 0.05 China 1 0.02 Denmark 1 0.02 Falkland Islands 1 0.02 Germany 1 0.02 India 1 0.02 Iraq 1 0.02 Ireland 1 0.02 Netherlands 1 0.02 Oman 1 0.02 Saud...
Salary Survey – 2005
Full Survey
45 Section 6. Salary by Number of Work Hours Online Section 7. Salary by Nonexempt vs. Exempt Status Online Section 8. Salary by Number of Years' Quality Experience and Highest Level of Education Online Section 9. Salary by Number of Years in Current Pos...
Feigenbaum on Quality: Past, Present, Future
In an interview held at the ASQ World Conference on Quality and Improvement in Seattle this year, quality pioneer Armand V. Feigenbaum shared his views on the current status and future of quality. Feigenbaum notes that quality has always been a cyclic...
Prepare Students For Technical Careers
In a global comparison, U.S. high school students are not competitive in mathematics, and relatively few pursue engineering or other technical disciplines when they enter college. A survey conducted by the Society of Manufacturing Engineers showed gaps...
Satisfying Customer Needs: Life Is Quality
When I think about quality, I immediately think about satisfying customer requirements. And the more I think about it, the more I realize quality is part of everything I do....
Does Six Sigma Work in Service Industries?
Service and manufacturing organizations have much to learn from one another when it comes to serving customers. While in manufacturing the focus on product quality distracts employees from customer service quality requirements, in the service sector the...
As the World Flattens
We are struggling with the uncomfortable results of the world's having been very rapidly "flattened" by technology harnessed to eliminate barriers of space and time. This technology revolution has converged with other forces of change....
A Recipe For Excellence
The roots of the Bama Companies' 2004 Malcolm Baldrige National Quality Award go back to a Texas kitchen in 1927. Today the third-generation family owned business makes frozen baked goods for fast food and casual dining restaurants using the same...
Quality Management's Role in Global Sourcing
Globalization and the evolution of quality management systems from a focus on controlling product conformity to a much broader focus on overall enterprise capability have resulted in the need to redefine the role of quality management in dealing with...
A Roadmap For Change
This excerpt is from the book Juran Institute's Six Sigma Breakthrough and Beyond. The book is available from Quality Press, item P1089. Copyright restrictions do not allow its individual sale or its placement on My ASQ....
PetroChina's Strategic Planning Focused on Quality
PetroChina is a consortium of numerous previously state-owned small- to medium-sized oil companies. Despite modernization efforts taken to reposition itself in the global market, PetroChina faced strong competition from both foreign and domestic sources...
Statistical Leadership
Statisticians, as we have known them for almost half a century, may become an endangered species....
Quality Challenges in Global Companies
Quality management system implementation in multinational corporations is often hindered by factors related to cultural differences among its affiliates. A survey indicates major factors affecting QMS implementation include cultural limitations,...
The Growth of Risk Management
The quality profession and ASQ were very successful during the l980s and '90s. ASQ surged ahead in membership, national prominence and public policy influence....
Quality in the First Person
Four quality professionals discuss how they used quality principles and tools to improve their personal lives. In Control Charts and Your Real Hourly Wage, Jonathan...
100 Years of Juran
An interview with Joseph M. Juran reveals an inspirational story of his struggle to overcome the challenges of emigration, childhood poverty, and the Great Depression to become one of quality’s leading gurus....
Ethics, Auditing and Enron
Were quality auditors to blame for the Enron scandal? No. Do quality auditors face ethical dilemmas such as those faced by the Enron and Arthur Andersen employees? must decide whether or not to...
AQP Awards Promote Business Results
The National Team Excellence Award competition combines the application of continuous improvement tools, problem solving processes, team dynamics, project management, and communications skills to generate performance improvements. Many organizations use...
ASQ's World Partners
One of ASQ's objectives is to become a global advocate for excellence and a provider of information and learning opportunities about quality. Having decided to take a more active role in collaborating with existing national quality associations, ASQ is...
Quality Glossary
A handy reference is provided of quality terms, acronyms, and key people in the history of quality. Information is derived from a variety of sources and compiled by the editorial staff of the American Society for...
Sustainability: Enlarging Quality's Mission
The past twenty years have seen major changes in the way business is conducted. Quality has taken on an entirely new meaning in the 21st century. In a global economy customer satisfaction, while still a critical business goal, must share the stage with...
Design for Six Sigma: 15 Lessons Learned
Despite its growing popularity, Design for Six Sigma (DFSS) is a difficult transition for most companies. Six Sigma professionals from a number of major corporations share their experiences switching from a deterministic to a probabilistic design...
Become a Baldrige Examiner
The Malcolm Baldrige National Quality Award (MBNQA), created by Congress in 1987 as a national initiative to help industry and service organizations improve performance and become more efficient and competitive, is administered by the Baldrige National...
Column: Worldview: Quality Management Challenges In Romania
Modern quality principles and a quality award lead to spectacular results at a few companies
Like other former communist countries, Romania today faces two main challenges: the transition to democracy, a free market economy and an information society as well as integration into Western European and Euro-Atlantic...
The Road to TL 9000: From the Bell Breakup to Today
In accordance with divestiture, the seven Regional Bell Operating Companies (RBOCs) resulting from the 1984 breakup of AT&T were required to stop manufacturing products and begin purchasing all materials from suppliers. This situation necessitated a...
Exploiting the World's Most Recognized Standard
Tremendous progress has been made recently in the harmonization of world standards through the efforts of recognized standard-setting organizations. But it may not be possible in an era of expanding technology and diversified systems to achieve such...
Moving Organizational Mountains
Alfred W.K. Chan, managing director of Hong Kong and China Gas Co., Ltd., also known as Towngas, realized the company's culture and strategy had to change in order to meet the needs of its customers. Chan took the role of a field associate so he could...
Quality Professionals Around the World Share Similar Concerns, Experiences
The International Chapter of ASQ has grown from about 25 members in 1956 to more than 5,000 members in about 90 countries by 2000. Quality professionals worldwide want to hold on to a core set of principles, and similar challenges face the quality...
A World of Opportunity
Quality professionals often create and maintain connections via voluntary associations. A new approach designed by ASQ to revamp its approach to affiliations with other quality groups includes a revised international position statement, a new strategy...
Semiconductor Assembly Council Promotes Use of Quality Tools
The member companies of the Semiconductor Assembly Council represent manufacturers, assembly and test subcontractors, and end user companies. SAC was established to certify subcontractor quality and process control systems. The member firms represent...
The past, present and future direction of aerospace quality standards.
Designed to solve problem of duplication and contradiction
Original equipment manufacturers (OEMs) and suppliers in the aerospace community are very concerned about the proliferation of standards used to define quality system requirements. These requirements were translated into company specific documents and sen...
Changing Management Styles Put Their Mark on Industry
The nature of management is changing, and in the 21st century, it will depend on basic elements such as leadership, processes, and organizations. Successful leaders can communicate their vision effectively and inspire everyone in the organization to...
Quality for the Long Haul at Gerber
For the Gerber Products Co., quality has been a major part of the company's history of trust, commitment, and goodness. Even as early as the original efforts of Daniel and Dorothy Gerber in the 1920s, attention was paid to manufacturing processes and...
